[EU] GOA worthy of handling things ?

[Warblow]

Can Mythic brass get off there high horses and solve the problems in the EU zone ?

Cause at the moment the major thing ruining the fun/game play for the EU zone is the lack of support for most of the EU servers.

This is based on a few major setbacks :

1. EU launch was a catasphore from the start with both Open Beta being handled with no long term planing. Coupled with the fact that the servers are having so much downtime during most of the time it's not even remotely funny anymore.

2. The Main site for the EU zone is seriously flawed. Which self respecting site admin will use a "Flash" for most of it's secure money transactions ? Now add to the fact it's cached on most of the systems and is so prone to hicups and bugs that an average EU WAR user uses two kinds of browsers just in case it bugs with either of them.

3. Lack of Server mergers and/or ways to get people to move there toons from a dead server cause of the lack of players. I know it's been in the talks for so long but the US launch had most of it's mergers and people are having fun again. This is one of the major problems facing EU players seeing that this is PVP game that excells in large scale fights. Large scale fights with only 4 people in a tier ?

4. No Public Test Server what so ever for EU players... So generaly no feedback generated from this front which translates in Mythic not wanting feedback from this part of the world in which at the end translates "we don't give a **** to you".

5. Realm War feature is in Beta state with some problems and an horrible navigation when US users have been enjoying their Realm War (now with its new features) since September. *ADDED*

[jutsenberg]

Signed 1000%


1) There's only one site I visit which consistently doesnt work in my browser. Guess which one? Why cant a normal working website be designed?

2) I feel totally peed off that I dont get to play on a test server. I play a SH and this patch has major ramifications for my career choice and yet nobody in the EU gets to contribute to the development unlike our American friends. Why is that? Is our sub money worth less?

3) A number of the EU servers are ghost towns. I like the game, i really do, but i dont want to be on a ghost server or play what feels like a single player game with the occasional scenario (same one always) popping. That's just boring!

I am close to quitting this game. I really like it, but I feel like I am being treated unfairly and like a second-class player. Why should I give my money to a company that operates as if my opinion doesnt matter?

[Calavel]

2. The Main site for the EU zone is seriously flawed. Which self respecting site admin will use a "Flash" for most of it's secure money transactions ?
The actual transaction is made through a different website that uses a combination of ASP and JavaScript from what I could tell. I have used it and I have had no issues with it. The rest of your points are mostly valid.

[Farshatok]

Signed 1000%


/signed on his signed

[Nic_GOA]

Hello!

Thanks for your feedback.

We have addressed these concerns before so for more information you can look them up via the dev tracker but for now I would like to quickly comment on the following topics:

Test server. We fully intent to open one up. We have the hardware reserved for it and as soon as some of our priority issues are dealt with we will open a PTS. We realize how important this matter is to our community and you are completely right in saying that the feedback on the game will be welcomed by both GOA and Mythic to keep improving the game.

Character Transfer. This has been a top priority for us. It is important to consolidate the populations on our servers so you guys can fully enjoy the game. We have released the list of destination servers last week and are still aiming for the service to go live this week. By most definitions we missed our "middle of the week" window due to some unforeseen delays but we are working really hard on getting this live.

Our website. We are well aware of the public opinion on this and trust me, it has our attention.

[Choggi]

*EDITED for content*

[Passunca]

Character Transfer. This has been a top priority for us. It is important to consolidate the populations on our servers so you guys can fully enjoy the game. We have released the list of destination servers last week and are still aiming for the service to go live this week. By most definitions we missed our "middle of the week" window due to some unforeseen delays but we are working really hard on getting this live.

I find to be a worrying sign when a top priority issue has nearly one month delay. :confused:

And afaik, US did low/high -> med population transfers. Why is EU doing low -> low population ones?
What will happen if I transfer my character to the wrong server? (since I can't predict where are people going to transfer, and I have 2 low population servers to choose from)

Regards.

[jutsenberg]

Hello!

Thanks for your feedback.

We have addressed these concerns before so for more information you can look them up via the dev tracker but for now I would like to quickly comment on the following topics:

Test server. We fully intent to open one up. We have the hardware reserved for it and as soon as some of our priority issues are dealt with we will open a PTS. We realize how important this matter is to our community and you are completely right in saying that the feedback on the game will be welcomed by both GOA and Mythic to keep improving the game.

Character Transfer. This has been a top priority for us. It is important to consolidate the populations on our servers so you guys can fully enjoy the game. We have released the list of destination servers last week and are still aiming for the service to go live this week. By most definitions we missed our "middle of the week" window due to some unforeseen delays but we are working really hard on getting this live.

Our website. We are well aware of the public opinion on this and trust me, it has our attention.

Thanks for responding. It shows you are at least listening! Now, onto the action :p

[Warblow]

Thanks for the feedback. However, With no ETA on any of the solutions it can be considered as killing off WAR in EU zone I am afraid.

A lot of people have thrown in the towel.. I just wonder how long it will take mythic to wise up.

[himeraz]

So let me see if I get this: a high priority issue such as character transfers has been "in the works" for a month, then we should expect a low priority issue such as PTS to take what 6 months? And by that logic the website will be fixed in 1 year.

GOA continues to astound me with their ambiguous and 0 fact responses. First we get the "middle week" carrot now we get the "unforeseen delays" carrot.

EU players should get 1 month of free subs for all the grief they have put us through, maybe this would actually make up for them taking money from the people who canceled their accounts, due to "technical problems" of course.

[Succi]

*EDITED for content*

[Lhel]

If we have a test server or not doesn't really matter that much. To set one up isn't in any way an obligation for GOA or Mythic for that matter. It's in their interest to provide more feedback and there by to better the game, but our subscription money isn't payed so that we can beta test the latest builds. It's becoming more common with Public Test servers, but to demand them cause not having them somehow makes us "inferior" to other games or the US for that matter just seems strange.

There is a fairly small amount of companies able run this scale of an operation, and GOA has done a pretty decent job at it. A game launch means problems and issues and downtime and often plenty of it. GOA and Mythic have handled things very well, much better then any other launch I've experienced.

[Stuntie]

Hello!

Thanks for your feedback.

....

Our website. We are well aware of the public opinion on this and trust me, it has our attention.

Excellent news.
Nice XHTML CSS 2.0 based one hopefully, with an https/SSL PHP/Java or .NET backend.
Anything but not an entire site in Flash!!!

Set up an office in West Yorkshire and I'd go for a job there. Just don't want to move to Dublin.

[Jaglavak]

*EDITED for content*
I have to agree with Choggi here. There is a lot of talk but not much action. What you posted Ian is what we heard so many times before, that things are on its way. Its time to GOA to step up to the plate and deliver!

[Litholen]

Hello!

Thanks for your feedback.

We have addressed these concerns before so for more information you can look them up via the dev tracker but for now I would like to quickly comment on the following topics:

Test server. We fully intent to open one up. We have the hardware reserved for it and as soon as some of our priority issues are dealt with we will open a PTS. We realize how important this matter is to our community and you are completely right in saying that the feedback on the game will be welcomed by both GOA and Mythic to keep improving the game.

Character Transfer. This has been a top priority for us. It is important to consolidate the populations on our servers so you guys can fully enjoy the game. We have released the list of destination servers last week and are still aiming for the service to go live this week. By most definitions we missed our "middle of the week" window due to some unforeseen delays but we are working really hard on getting this live.

Our website. We are well aware of the public opinion on this and trust me, it has our attention.

Thanks for taking the time to respond to folks' criticisms. Character transfer is currently the biggest issue on my server - we have such a low population now that throughout all tiers yesterday, and all day, there were no reported pops of the Event Scenario. Means that we all missed the mission goal, which is naturally irksome - since I doubt we can expect Class Release events to be a monthly thing ;) It also means that we're unlikely to get to play in the Event Scenario, period - which would be a real shame, since the screeners I've seen suggest a lot of work went into it, and as a lore-hound for Warhammer I'd love to see how Mythic got around the "Only 9 steamtanks worldwide" rule ;)

Thanks again for saying something - I realise you've probably done little more than put your head above the parapet for flame purposes, but it is appreciated nevertheless.

-L

[ChaosBear]

I find it funny that every issue has "top priority" I'd like to know which issue has the highest priority of them all :D

[Browncoat-WHA]

Guys and gals, I'm leaving this thread open, only because the OP was well worded and the concerns were delivered appropriately.

But if you cannot handle criticizing stuff in a mature manner and all you can do is mindless bashing, you will be moderated, and the thread will be closed. It's up to you. Don't ruin a negative feedback thread with all this unproductive posting.

While there are a lot of concerns about GOA service right now, and we're allowing a little latitude for the situation given that, that is no excuse to abuse that privilege and post bash after bash after mindless bash. There are limits. Realize them.

[Bubbapook]

I think, from a customer point of view, it's essentially meaningless for GOA to endlessly say "we are aware of this issue".

I'm sorry, but it's GOA's job to be aware of these issues, it's something that as a paying customer we take for granted. The problem is, we expect action, reaction, and response.

Telling customers what we know and take for granted, does not actually provide any sort of value to the community. It's like posting "the sky is blue" every single time EU customers point out their dissatisfaction with GOA's service.

Don't get me wrong, it's appreciated that people from GOA actually post on here occasionally - however it's is of zero worth to anyone if all we get is the same canned response every single time.

[Melieku]

Bumped! My top concern is server merger or transfer. If you want to keep this game alive in the EU. You'll make it your top priority. That's my opinion, but I'm sure it's shared by a lot of others.

[Grondik]

To GOA

I appricate that problems can occur as i work in IT so have some understanding, but one of the main gripes is the server transfer (or lack of), but what has upset quite a few players was that HEAVY METAL went LIVE and because the server transfer hadn't been open meant a lot of players ( i am aware of 3 servers excluding my own) where players missed out from day 1 in doing the daily tasks.

I do like the idea of the LIVE event but these events are getting lost due to players not able to join them (players waiting 6 hours and no activation) can upset players a lot and in the long run Mythic will lose players from the european end in short order.

I myself haven't given up, but i am aware that players are only waiting to see if the server transfer happens by saturday the latest and if not by then will leave and do WoW or some other MMO or game.

It's a shame that a game that is for Players - playing with each other or against each other is not working as planned due to many players being on low pop servers.

Also an advise from CSR telling em to create a new char on a high end server just to access HEAVY METAL, is not a good answer as a lvl 1 player doing RvR is just plain dead meat and is still most likely not going to complete all the daily tasks (espically as i seen the next 1 is to do all 3 stages on any PQ a low lvl player has no chance).

[Dadi]

Agree 100%, but...

Warblow, you forgot to say that European community also misses all the lastes 1.05 Realm War improvements and new features. Our Realm War is in Beta state with some problems and an horrible navigation when US users have been enjoying their Realm War (now with its new features) since September... and I think we are light years from having those new features into our European Realm WAR. Sad to say but that is the truth.

[Jable]

I wish I had done a timeline of the problems faced by the european players so far. anything mark said about forcing goa to provide the same or better service level was public relations spin and not alot else.

the website is something a lot of people have a problem with. currently i have to open it in internet explorer instead of firefox as it doesnt like the addons i have installed for firefox that protect my computer from getting nuked by scumbag websites on the internet. i am not going to turn those off and i dont have problems on other sites. its just goa's poorly implemented site.

merge the servers. get more people playing together. html the site. get the test server up. refund everyone that got charged in error due to that accounting "blip".

[Seithon]

Hello!

Thanks for your feedback.

We have addressed these concerns before so for more information you can look them up via the dev tracker but for now I would like to quickly comment on the following topics:

Test server. We fully intent to open one up. We have the hardware reserved for it and as soon as some of our priority issues are dealt with we will open a PTS. We realize how important this matter is to our community and you are completely right in saying that the feedback on the game will be welcomed by both GOA and Mythic to keep improving the game.

Character Transfer. This has been a top priority for us. It is important to consolidate the populations on our servers so you guys can fully enjoy the game. We have released the list of destination servers last week and are still aiming for the service to go live this week. By most definitions we missed our "middle of the week" window due to some unforeseen delays but we are working really hard on getting this live.

Our website. We are well aware of the public opinion on this and trust me, it has our attention.

How would you respond to the fact that someone, in GoA, just broke the Burlok server?
Following a campaign reset players are unable to log in with certain characters in some areas and others are unable to fly between one area and another. There was no warning given of a reset either.

This seems very irresponsible and done "on the fly" to me.

[Warblow]

@ Dadi

Thanks for the reminder and added to the initial list.

As for Mark stating that GOA will shore up it's bussiness... not seeing it and most likely the reason I will quit WAR is over this debacle of a support.

Any online service is dependent on it's support systems.. You may have a ground breaking implementation but without the needed support it will fail horribly without reaching the maximum of it's potential.

The dev team is giving the feedback needed and they recivie heap loads of praise for that... however, the support team for the EU servers are reaching the limit of the hardcore crowd of patience (They almost if not fully lost the casual player within medium-low servers and the interested player whose in mid-jump between games even when they are in the full servers).

My guess is that give it 2-3 more weeks for the people who resubbed in hopes that they will have the required support to figure out that it won't come and they will move down to the competition faster then any community manger can write an apology for the lack of support.

The end loser ? The people who love the lore of Warhammer.

[Geez]

*edited for content*

[Sly]

*EDITED for content*

[Warg60]

I think it is nice that someone has responded, I know there has been issues but from my point of view, the servers have been up, progress updates on patch days have been done, and they cheerfully debted my credit card when instructed to :)
I agree the problem with Burlok was annoying, particularly as I thought it was my PC; however they did get it fixed (well the bit that was broken for me) in less than an hour. Since my IT support @work took two weeks to fix my PC, then I would say GOA did well to resolve the problem so quickly.
And I know GOA gets bad press, but when my wife deleted her main character (I know, I know, she thought she was deleting another character, lol), they got it back for her the next day, which I thought was both good customer service, and fast too.

[naldric]

I only have one doubt/concern, when i read the US patch notes i saw that the killing spree xp bonus was taken out some weeks ago and then put back in since it was too harsh on solo playing to take it out and they put it back some days later.
The killing spree in the EU servers never came back, did i miss something or did GOA...
I m not sure but i always had this doubt, so here it is.

[helbotia]

Hi instead of making the transfers in time for the heavymetal event so that ppl could partisipate in the event goa was to late again now probably half the players couldnt play heavy metal.
And if you miss one day whole event is destroyed.

Nic ?

[naldric]

Hi instead of making the transfers in time for the heavymetal event so that ppl could partisipate in the event goa was to late again now probably half the players couldnt play heavy metal.
And if you miss one day whole event is destroyed.

Nic ?

It was already said that one day doesnt destroy the event, since you can max out inf without doing every daily task...

[helbotia]

ok thanks for knowledge =)
But again how many more parts of the event will be destroyed before any transfer?


how to transfer according to me


1.Open free character transfers

2.Announce server shutdowns

3.Create a new server where you put all the leftovers that havent been transfered

4.Shutdown servers.

[rompador]

Personally I think the action that both Mythic and GOA will understand most clearly is a cancellation of the auto resubscribe facility. I myself have done that this morning, it was a simple one click operation, and won't be resubscribing until the servers have been merged.

I believe it's a shambles that this 'heavy metal' event has taken place in the EU regardless of that fact that many people can't even play a basic scenario due to a lack of population. I think it's also a shambles that whomever for whatever reason have missed their deadline on the server mergers.

It also shows a lack of foresight that nobody at Mythic thought this could possibly happen and have a procedure in place at launch to transfer characters.

It's also a poor level of service that one side of the Atlantic can have a test server and character transfers and the other side can't.

I think it's plain to see that no amount of bellyaching in these forums has made the slightest difference to anything being fast tracked. The only way users can really demonstrate their level of dissatisfaction is by refusing to put up/pay for the game.

To complain about a service or a lack of it in this case, but continue to pay for it is somewhat self defeating.

[Warblow]

Only viable way of letting them know how we feel at the moment is with our wallets I am afraid.. sub canceled until this debacle is fixed.

[Grrblt]

Our website. We are well aware of the public opinion on this and trust me, it has our attention.

I'm very interested to know what kind of attention it is getting. There have been serious complaints from the time your website launched about the fact that it was entirely flash based which caused all kinds of problems - slowness, unable to use "back button", things not loading at all, impossible to use a browser password manager etc. We were promised it was going to get fixed. The fix? Flash that was a bit faster, could cope with back button most of the time (still not all). Still entirely flash based. Your web team treated (some of) the symptoms, not the cause. Despite it being pointer out countless times.

My worry is simple, really. Are you going to keep using flash and try to code away the many problems it causes?

[jumbodumbo]

It was already said that one day doesnt destroy the event, since you can max out inf without doing every daily task...
But more than one task requires one to enter a scenario, as far as I can see.
After rolling on 4 servers, all bar one having a low/low population, I cannot get access to the black guard in any way. Luckily, there's sometimes a med pop on one server, so I might get a kotbs, but not the BG I've wanted since it was first announced.
And, ofcourse, I can't transfer my destro chars, as the go-to-server is my order server.

So, while one day won't mess up the event, several most likely will.

[immunil]

I agree with the majority of this thread, but for those worried about missing out on the event / scenario / classes:

1. You still get access to black guard / knight, you just don't get them a week early
2. I presume Mythic will add the scenario to the game permanently in one way or another after the event finishes. In my opinion it is by far their best designed scenario, both for aesthetics and gameplay. To create content like that then chuck it away after a couple weeks would be plain stupid.

As for the rest of the event, as far as I can tell there is not much to it other than the scenario, and a checklist if you happen to do tasks such as completing 3 stages of a PQ. I could be wrong there though since I am not actively playing for the moment.

[Psyche]

But more than one task requires one to enter a scenario, as far as I can see.
After rolling on 4 servers, all bar one having a low/low population, I cannot get access to the black guard in any way. Luckily, there's sometimes a med pop on one server, so I might get a kotbs, but not the BG I've wanted since it was first announced.
And, ofcourse, I can't transfer my destro chars, as the go-to-server is my order server.

So, while one day won't mess up the event, several most likely will.
Both US and EU have now been told that we can complete the tasks if we missed them in the past. As far as I'm concerned, that's really something.

I agree that the website would be a lot better if not in Flash, but I can also see that in general there are a lot of more pressing issues to look into, like character transfers, and thankfully we're getting them soon. Hopefully it'll help out the players on lower population, because I feel their pain.

[Zarysa]

char transfers are coming next week it seems. they just needed time to sort out problems of the system for whole guild transfers with mythic what is the problem there? a little bit impatient aren´t we?

like it´s so hard to not have flash in you browser. whats the problem there again? not able to make some clicks to install a flashplayer? no idea about a computer but playing online games hu?

can´t get in the event because you are on a low server? reroll. don´t want to? wait. what thats not an opinion for you..my bad you don´t get everything handed to you. guess what you just get a small headstart..it´s not like you loose something.

i´m so sick of this crap. stop whining about goa they are doing a better job than most operators out there....but how can you know it since you propably just played 1 or 2 mmo´s at all.

argh :mad:

[Cleofis]

like it´s so hard to not have flash in you browser. whats the problem there again? not able to make some clicks to install a flashplayer? no idea about a computer but playing online games hu?


Having anything that requires security using flash is retarded.

[zulu9812]

I'm absolutely terrified that GOA will lose my character during the transfer.

[Zarysa]

Having anything that requires security using flash is retarded.

as a software developer it is not retarded, as a matter of fact it doesn´t even matter. the sec-coding is the same. and a flash based utility will be more secure than a html one. and i say it again everyone who is too stupied to install a damn flash player should go away from his pc asap. there are better things to do with people who have no brain in their head. like 2-10 clicks (depending on your browser) is so hard.

[Censored]

Hello!


Our website. We are well aware of the public opinion on this and trust me, it has our attention.


Unfortunately we have been hearing this since launch. Any one of my students could have written a replacement website from scratch in their spare time. You allegedly have professionals allocated to this job but can't manage to get a replacement in place having had months.

You'll forgive me if I don't hold my breath and I'm afraid I don't believe a word anyone says until I actually see results.

[Warblow]

Lets all see what happens in the next week... Bet nothing drastic happens to solve the situation but lets see how that goes.

[Grrblt]

like it´s so hard to not have flash in you browser. whats the problem there again? not able to make some clicks to install a flashplayer? no idea about a computer but playing online games hu?

No one complained that installing flash was difficult. Flash just generally sucks. It can be ok with some flash when things call for it, like the movies on youtube, but having a whole site designed in flash just because you like flash... that's an incredibly bad move. There's no reason to make regular links in flash when HTML can handle it just fine. Links in flash also screw with normal browser functions like forward/back buttons and caching pages.

Having the login function in flash means I can't use my browser password manager. It also brings problem with the "remember me" box, although I don't understand why, because the war-eu site never remembers my password for more than a day. I've never had those problems on any other site with a login function.

[Cleofis]

too stupied

Oh the irony.

[Gabby]

I'm absolutely terrified that GOA will lose my character during the transfer.


LOL ROFL, that thought crossed my mind too !!! LOL hahahaha immma put that in my sig !!!

[grezer]

and now GOA bill us for twice in 3 days...

http://i33.tinypic.com/w7c2z8.jpg

Also, I got a question for GOA. If I might ask, why is it atking so long for GOA to take action, while Mythic has done transfers and a website etc. And GOA take weeks, months... maybe years? before you start do what US did.

and if you KNOW your playerbase is very upset, and want some changes. Why dont you do that? Isnt that what you're paid for? Instead of saying; "We are aware of this problem. It got our attention."

[KalTaron]

Has anyone tried to ask Mythic if they would allow you to start on an american server with your EU copy? Or even transfer your character? (They would probably have to create a new one and give it the same gear/rank/renown but it should be possible.)

[Thorek Ironbrow]

I agree.
1. I feel GOA customer support is lacking, it's like they have a bunch of auto-responses, and then they choose the one that fits least, rather than actually addressing my question competently and helping me. I lost the first 5-10 days of my subscription, because GOA wouldn't directly answer my question, and instead I had to figure out the problem myself.

2. Server populations are ruined at the moment. The choice is either go on one of a few servers where you will hardly be able to log on because they're over populated, or you have to join a low pop server where there is hardly ever any ORvR, or PQs being run.

3. More of a game feature, but some kind of Scenario cooldown needs to be implemented so that people don't just go into the same Scenario all the time. Something like a cool down of half an hour untill they can go into the same scenario again. If they've got a cooldown on all three scenarios, then either they all get removed, or they don't, to make people go do something else.

[Waffles]

Having to wait a month for server transfers off ghost servers, then delayed yet another week, I wonder if they can keep their deadline this time or delay it another week..and another week and a week more..etc etc..

They created a lot of ghost servers by announcing transfers, at least on the one I'm playing on, now they'r ewasting my paid game time because problems with special characters in names?

Sigh..

[immunil]

Just wanted to quickly point out that while everyone may not be totally happy with GOA, things could be a whole lot worse. For the most part servers have been online, and usually without lag. Got to ask yourselves;


If Mythic do not use GOA for EU hosting, who would they use? I presume that Mythic are not prepared to host EU servers themselves, else they woudl not have turned to GOA in the first place
Would we have to reroll everything from scratch if such a drastic hosting change took place?

I think there are a few things that definately need solving, but GOA are doing a pretty good job overall. Since we cannot expect to see Mythic hosting EU servers, I would much prefer they stick with GOA, and work together to improve things, than try a shift to another company.

[Rogoo]

GOA service is terrible all the way. They don't deserve to run WAR. They only cause harm to the community. They constantly miss their deadlines, EU customers pay for a sub par product.

[MarauderMagnet]

I had an issue with being stuck in an RvR area this weekend (beyond the ability of /stuck, scenario queuing, scroll and book of binding to fix) this Saturday morning and it took until the next day to fix it. Mind you, when they're on I've always found the CSR's both courteous and efficient. I guess there just wasn't cover on Saturday?
I'm not sure about whether or not the delay in implementing changes is due to Mythic-GOA communications issues or just being short staffed.

Apart from the fiasco around the Open Beta, they seem somewhat better than in DAOC days - I just hope that they can implement some of these server transfers sooner rather than later. We could do with an influx on our server even though we are managing some decent RvR at peak times.

[Gorky]

None of these are real reasons to get pissed about besides maybe low population on servers.

The others is a matter of your opinion about what works best. You people really whine a lot. The game has been out, like a whole 2 Months... chill the hell out...

They dont have like 5000 million developers. It's probably a small team of 10 for all we know...

[Theoric Ironfist]

Can Mythic brass get off there high horses and solve the problems in the EU zone ?

Cause at the moment the major thing ruining the fun/game play for the EU zone is the lack of support for most of the EU servers.

This is based on a few major setbacks :

1. EU launch was a catasphore from the start with both Open Beta being handled with no long term planing. Coupled with the fact that the servers are having so much downtime during most of the time it's not even remotely funny anymore.

2. The Main site for the EU zone is seriously flawed. Which self respecting site admin will use a "Flash" for most of it's secure money transactions ? Now add to the fact it's cached on most of the systems and is so prone to hicups and bugs that an average EU WAR user uses two kinds of browsers just in case it bugs with either of them.

3. Lack of Server mergers and/or ways to get people to move there toons from a dead server cause of the lack of players. I know it's been in the talks for so long but the US launch had most of it's mergers and people are having fun again. This is one of the major problems facing EU players seeing that this is PVP game that excells in large scale fights. Large scale fights with only 4 people in a tier ?

4. No Public Test Server what so ever for EU players... So generaly no feedback generated from this front which translates in Mythic not wanting feedback from this part of the world in which at the end translates "we don't give a **** to you".

5. Realm War feature is in Beta state with some problems and an horrible navigation when US users have been enjoying their Realm War (now with its new features) since September. *ADDED*



1.
I have not noticed much downtime on my server Karak-Hirn, however the population levels are way too low and I sometimes get crashes to the Character-Screen.

2.
I agree that the European WAR site sucks. Some pages barely work with my default browser, Opera. Why can't we have a great WAR site like the American one? Aren't the European players worth anything to Mythic?.. Stupid GOA. French idjits.
I'd hate to use Internet Explorer just to view that site, and even with IE it's slow.
(I want to hear no talk of Fx3, Opera9.6 is way better)

3.
I agree completely. Way too many servers. All players are spread so thinly! :|
This needs a fix obviously, how I do not know. The problem was GOA's own by creating too many English servers.

4.
This has been bugging me aswell, is the input from European players not valued?
(also the ingame reporting system sucks, we have three sentences to describe our problem/feedback? Gimme a break)
5.
What can I say? GOA needs to get the bootey.

[superman124d]

Theres really npthing I can add to whats already been mentioned. yes we have transfers now, yes things are improved (slightly). Yes there are still a hell of alot of issues that are getting the 'We are aware' treatment. Is there any way we could, as I asked in the transfer therad, get someone from MYTHIC to discuss these issues with us, rather than the canned responses it feels GOA are providing (Failing that someone from EA directly would help, you know, seeing as its their money and all that)

And before anyone says 'But you got transfers be happy' please remember the time difference between US and EU. They havent fixed the issues we have with them. merely dealt with it in the same timescale that is irritating people

None of these are real reasons to get pissed about besides maybe low population on servers.

The others is a matter of your opinion about what works best. You people really whine a lot. The game has been out, like a whole 2 Months... chill the hell out...

They dont have like 5000 million developers. It's probably a small team of 10 for all we know...Not an excuse, hire more staff. Your being paid for the service. get the staff that can provide it

I'll 'chill the hell out' when I get what Im paying for thank you very much.

[Raidyn]

1. EU launch was a catasphore from the start with both Open Beta being handled with no long term planing. Coupled with the fact that the servers are having so much downtime during most of the time it's not even remotely funny anymore.
Everyone knows EU servers are made of selotape and lego bricks. Of course they need constant downtime.

[superman124d]

Everyone knows EU servers are made of selotape and lego bricks. Of course they need constant downtime.
My new sig.:D

[OhMy]

Bumped! My top concern is server merger or transfer. If you want to keep this game alive in the EU. You'll make it your top priority. That's my opinion, but I'm sure it's shared by a lot of others.


Sure it is! Those transfer from 2 very low population servers servers to another 4 allowed isnt what im expected.

My server (Karag Dron) is like a lifeless desert atm. Scenarios are popping only in prime time.
RvR game without RvR is boring. The whole RvR idea is borked due to population issue. If id like to kill mobs only i would stay in Lotro. :P

All servers should get med or high population in prime time. Otherwise it feels like a single plaer game..... with bugs.

[OhMy]

Only viable way of letting them know how we feel at the moment is with our wallets I am afraid.. sub canceled until this debacle is fixed.


OFF: Ive payed for 6 month already (yes, i regret this already. i cant predict the future). But if ill cancel sub, will i get my money back?

[Eidle]

OFF: Ive payed for 6 month already (yes, i regret this already. i cant predict the future). But if ill cancel sub, will i get my money back?

No. No you won't.

[kuno00]

Oh, this is good, this topic proves to me that I REALLY need to translate my complaint topic into english, and I will.

I have collected the ultimate proof that GOA is incapable of handling Warhammer Europe and you will be able to see it in about 7hrs...cause I'm at school right now.

[OhMy]

Oh, this is good, this topic proves to me that I REALLY need to translate my complaint topic into english, and I will.

I have collected the ultimate proof that GOA is incapable of handling Warhammer Europe and you will be able to see it in about 7hrs...cause I'm at school right now.


Well, all people want now is those char transfers. I meant transfers from every low - low server to make med med atleast.

[ZapRobo]

GOA are capable of handling the servers, but not the billing and customer service. I am currently bashing my head against a brick wall to get my financial details wiped from GOA's records so I can continue more safely with gametime cards.

They may be a touch more expensive, but I can't get repeat-billed or auto-charged with them.

[superman124d]

Im just glad they dont take solo (Really, who doesnt accept solo nowadays?!?!?) so i had to settle for game timecards....which mean I pay 12.50 a month instead of 8.99. Though at least iknow my bank account is safe.

Seriously, EU players need some communication with MYTHIC. I cant stress this enough

[Aiteal]

GOA are capable of handling the servers, but not the billing and customer service. I am currently bashing my head against a brick wall to get my financial details wiped from GOA's records so I can continue more safely with gametime cards.

They may be a touch more expensive, but I can't get repeat-billed or auto-charged with them.

Have you had any response from billing?
I've been waiting 3 days and still havent been informed how to do something that would take 5 minutes with any of the other billing systems I've used in MMO's and beyond.

The fact that a CM brushed me off with a "contact billing" (whats their email address or phone number?????) answer is infuriating.

[Earl karma]

GOA have a very bad track record and are pretty bad when it comes to quality of service and customer service, why they were chosen to run a very big franchise is beyond me.

[ZapRobo]

Have you had any response from billing?
I've been waiting 3 days and still havent been informed how to do something that would take 5 minutes with any of the other billing systems I've used in MMO's and beyond.

The fact that a CM brushed me off with a "contact billing" (whats their email address or phone number?????) answer is infuriating.

I had a first response which told me what cards they support for payment. Useless. My second ticket (and is anyone frustrated that you can't continue an existing case, only start a new one?) got a response of we're investigating and will be abck to you shortly.

I believe that means in GOA-speak next month...

[zulu9812]

Incidentally, GOA didn't lose my character during the transfer

[OhMy]

Incidentally, GOA didn't lose my character during the transfer


I think thats because you've prayed well :P

[Earl karma]

Seriously though why did they choose GOA ??? from a buisness and support point of view they have bad service written all over them which in turn means loss of earnings when customers are driven away by GOA.

[OhMy]

Seriously though why did they choose GOA ??? from a buisness and support point of view they have bad service written all over them which in turn means loss of earnings when customers are driven away by GOA.

I suppose that GOA was cheapest. Not a five bucks, but anyway :P

[gashemi]

I suppose that GOA was cheapest. Not a five bucks, but anyway :P

Yeah probably and they got what they payed for! ;)

[superman124d]

Can I just ask;
At this point is it even worth us pointing out our problems on EU? I mean really, it feels like Mythic doesnt care about the EU players (despite comments to the contrary; remember Mark, actions speak louder), not even diegning to respond to us anymore. And GOA give the same canned responses and empty promises. I really would love to be proven wrong at this point but Im doubtful I will be. Please restore my faith in this game by at least acknowledging our issues and giving better information on if/when we can expect results. (Or better yet, just results.....quickly)

[Dicehunter]

We have to remember GOA is another Funcom, plain and simple failure.

[Farshatok]

The thing is that, as far as my limited knowledge goes, there is no company in Europe that could have handled this chore. Blizzard handles their own servers and EA was not willing to invest money in that part (for the time being at least).

So, it was the only way to go. Yes, there are issues and there will still be, but what can we do...

As far as the financial part goes, I think they could have given that job to someone else. Double billing is not only stupid, it brings distrust and is also illegal. And their site does suck

[Aiteal]

I had a first response which told me what cards they support for payment. Useless. My second ticket (and is anyone frustrated that you can't continue an existing case, only start a new one?) got a response of we're investigating and will be abck to you shortly.

I believe that means in GOA-speak next month...

Well, in a few hours it will be a week now since I submitted a support request
and still nothing

I've made the decision to switch to US servers after xmas
I just need to make sure I get my credit card details removed from GoA's crappy system first.
Don't want a repeat of the DaoC debacle where there bill me "accidently" in 6 months time.

[ZapRobo]

The thing is that, as far as my limited knowledge goes, there is no company in Europe that could have handled this chore. Blizzard handles their own servers and EA was not willing to invest money in that part (for the time being at least

Off the top of my head... PlayNC - big MMO publisher with the CS/server infrastructure available (spare Tabula Rasa servers anyone? :D)

[superman124d]

Off the top of my head... PlayNC - big MMO publisher with the CS/server infrastructure available (spare Tabula Rasa servers anyone? :D)
Shh....you cant mention plaync as their most successful effort is free;)

Thats right....FREE! Guild Wars has no subs, less bugs and better customer service. Lets hear GOA explain that!

[OhMy]

Shh....you cant mention plaync as their most successful effort is free;)

Thats right....FREE! Guild Wars has no subs, less bugs and better customer service. Lets hear GOA explain that!


"We are french!!!!111"

[Mathizsias]

Hello!

Thanks for your feedback.

We have addressed these concerns before so for more information you can look them up via the dev tracker but for now I would like to quickly comment on the following topics:

Test server. We fully intent to open one up. We have the hardware reserved for it and as soon as some of our priority issues are dealt with we will open a PTS. We realize how important this matter is to our community and you are completely right in saying that the feedback on the game will be welcomed by both GOA and Mythic to keep improving the game.

Character Transfer. This has been a top priority for us. It is important to consolidate the populations on our servers so you guys can fully enjoy the game. We have released the list of destination servers last week and are still aiming for the service to go live this week. By most definitions we missed our "middle of the week" window due to some unforeseen delays but we are working really hard on getting this live.

Our website. We are well aware of the public opinion on this and trust me, it has our attention.

Hate to burst your bubble GOA, but you promised Europeans the same for DAoC a few years ago, it never came to fruition. I understand there are different stakes when it comes to WAR, a tighter contact with Mythic (who can blame them), more money to be gained with the installed base, etc... However, the DAoC website is still in shambles and still in flash, there is no PTS for DAoC (was also promised, several times by DAoC community managers), it might be me, but I get the feeling of deja vu.

I'd like the compare DAoC's serverclusting with character transfers, whereas Mythic in the US was quite quick to cluster, it still took months to cluster on the European servers. Not that they weren't already in 'deathspasm' phase anyway. Whatever your reasons may be, whatever politically correct message you may come up with, as it stands, we the Europeans are paying the same price for an inferior product.

Ps. I've worked for a France Telecom owned and operated company for 3years, I know their priorities.

[OhMy]

ANother question about ,money. Could i freeze my acc for a while? I paid for 6 month (my bad), but at this point there is no reason to play MM (massive multiplayer)OrpG on an empty server (Karag dron)

[Paranoia]

There is no Freeze option, you can cancel, but no refund, just you can play till expiry.

[superman124d]

There is no Freeze option, you can cancel, but no refund, just you can play till expiry.
And I would be very disappointed if GOA were to use these numbers pre-expiry time to announce this as a seller (Thugh in all likelyhood they probably will). It will buy them more time to treat us all in the same manner for even longer (WEll, those that stick after time expiry anyway....or those who get a nice credit card bill as a xmas present form GOA next year ;) )

[ikaerle]

I believe character transfers, at least for Ellyrion -> Alarielle has been succesfull. Gratz, GOA. Though I'm afraid it's not enough. Alarielle is not nearly as populated as it should be. Things are much better than before (scenarios are popping, I've done the Heavy Metal event, which I could not on my server, etc etc), but now, when I'm looking around to merge guilds into one stronger... I see how few players we have around!

Our alliance on Ellyrion was 6 guilds. Thanks to the 2nd server choice you gave.. only 3 guild remain on Alarielle. This broke our strengh and I have no idea where some of finest Ellyrion players are. Giving a choice for LOW population server players to transfer to one of other LOW population server is a bad idea. None of the servers, Burloc and Alarielle got really a big population boost. It's better, but its not nearly as it should be.

Cheerz GOA