Official Updates

[Magnus_GOA]

Updates from GOA

This post is no longer updated and now stand as a testament to the Open Beta launch in Europe.

A new pre-patch update thread has been created here (http://www.warhammeralliance.com/forums/showthread.php?p=1495422#post1495422).



Recent changes
02:50 CET, September 14 - general update
02:10 CET, September 14 - Code validation online!
01:30 CET, September 14 - code validation postponed
23:15 CET, September 13 - Open Beta now finished. HS server list
22:00 CET, September 13 - Open Beta ends tonight
23:00 CET, September 11 - Launch servers revealed!
21:00 CET, September 11 - Summary of today
20:50 CET, September 10 - Open RvR servers! From our News (http://www.war-europe.com/#/news/?id_news=en131&lang=en)
20:00 CET, September 10 - General update
18:00 CET, September 10 - General update: Upcoming news
14:40 CET, September 10 - General update
21:20 CET, September 9 - General update: Positive changes



Server Status
Open Beta Server status: Offline
Head Start servers: Inactive ETA: Sunday afternoon
Patcher: Online
Website: Online
Account registration: Online
CE Head Start key authentication: Online
SE Head Start key authentication: Offline ETA Monday 09:00 CET
E-mail server: Online


General Update
09/14 02:50 CET, September 14
The CE head start access code validation seem to be working out very well for most users, with confirmation e-mails being sent out within minutes. Some of you are getting the 1226 error code message. Clearing your cache may resolve this.

Upon receiving your confirmation e-mail, the following text is included.Certain components could not be activated because they are incompatible with your account. We would like to advise you that those keys can be used to activate products on another account.
Don't be alarmed, your code validation is OK and your bonus item validation - have you entered one - will be processed in due time. We understand this message may be confusing and are looking into this.

* * *


02:10 CET, September 14 - Code validation online!
You are now able to enter your CE pre-order codes here (http://www.war-europe.com/#/activation/?lang=en). Both the Head Start access code and the Head Start bonus item codes can be entered at this moment. However, to enable a smoother code verification process we've given priority to the access codes. Bonus item codes will be validated as soon as possible. Basically, if your bonus item code isn't validated as you enter it, fear not and wait, it will be soon enough.

* * *


01:30 CET, September 14 - code validation postponed
The CE pre-order code validation process has been postponed to 02:00 CET.

* * *


23:15 CET, September 13 - Open Beta now finished. HS server list
The European Open Beta is now finished and we've closed our game servers.

The voice patches are now available. Only relevant for non-English players though.

European [En] Head Start servers scheduled to be opened at Sunday afternoon for our CE pre-order customers. We will open additional servers progresseively as the population on our servers increase.[En] Head Start servers
Core
Axe Bite Pass
Karag Dron
Karag Orrud
Karak Eight Peaks
Karak Azgal
Karak Hirn

Core Roleplay
Burlok

Open RvR
Dragonback Mountains
Eltharion
Finuval Plain

Open RvR Roleplay
Alarielle
* * *


22:00 CET, September 13 - Open Beta endsWe've delayed the end of the Open Beta throughout the day, essentially due to the prolonged patch process and, naturally, the troubles from earlier this week. All things must come to an end however; Open Beta servers will be closed tonight. No exact time yet, but we expect them to be down before midnight, CET.


Head Start, estimated times


CE Key validation available 1am CET, Sunday
CE Head Start: Afternoon, Sunday
SE Key validation available 9am CET Monday
SE Head Start access granted when key is registered


Voice-over packs available tonight
We will soon make localised voice-over packs available. If your client is set on English, this does not effect you, as all voice recordings in-game are English by default and already included in the current buil. If you are running a German, Italian, French or Spanish client, the WAR patcher will download a 200mb file. This is only a set of core voce-overs. An extended package weighing in on roughly 700mb will be made available in the near future. *Edit* Now available
* * *


23:00 CET, September 11 - Launch servers revealed!
We are thrilled to share the list of European English Launch servers! Please note, these are the servers planned for full release. They will not all be included in Head Start. I will return with details on which servers will be opened for the Head Start as soon I can. Also, naturally, we have an additional battery of servers ready to be opened as these initial servers are filling up. As you can see, most English servers are based on Dwarfs and Elves.

English servers scheduled to be open at launch day,
September 18th


Core


Axe Bite Pass
Karag Dron
Karag Orrud
Karak Eight Peaks
Karak Ungor
Karak-Azgal
Karak-Hirn
Karak-Izor
Karak-Norn
Karak-Vlag
Karaz-a-Karak


Open RvR


Dragonback Mountains
Eltharion
Finuval Plain
Mount Silverspear
Sea of Dreams
Shifting Isles
Tiranoc



Role-Play


Burlok
Makaisson


Open RvR Role Play


Alarielle
Ellyrion




* * *


21:00 CET, September 11 - Summary of today
Due to the 25 000 character limit when posting here, I've removed the Newsfeed for now. This post has developed into being a general update thread only. I've not had the time to update it nearly as often as I wish, and with tomorrow a day off, this post will probably stay as-is until Saturday. That said, I'm very happy with the way things are developing right now; we're getting vital systems back online (although not free from bugs), game servers remain stable dispite strongly growing populations.


Oh, and there are some Q&A regarding the European Head Start program available here (http://www.warhammeralliance.com/forums/showpost.php?p=1439791&postcount=92), here (http://www.warhammeralliance.com/forums/showpost.php?p=1440402&postcount=121) and here (http://www.warhammeralliance.com/forums/showpost.php?p=1441070&postcount=144) (in that order).
(http://www.warhammeralliance.com/forums/showpost.php?p=1439791&postcount=92) It's been a very exciting day. We've been so busy writing news, there's been little time to share all that has happened with the community. Here's a summary of today's events.

New and old features brought online today


Account registration - Unstable
Password recovery (http://www.war-europe.com/#/lostid/?lang=en)* - Unstable
Account log-in - online
New: FAQ (http://www.war-europe.com/#/faq/?lang=en) - online
New: web-based help form (http://www.war-europe.com/#/helpform/) - online


*Internet Explorer recommended for now

As indicated, we're seeing reports indicating that the account registration is currently not as stable as we had hoped. The same goes with password recovery. Our technicians are working hard to resolve these problems as soon as possible.

Billing department overloaded
The Billing department have seen a large increase of tickets through the web-based help-form (http://www.war-europe.com/#/helpform/) recently and are currently unable to resolve them at the rate they are coming in. Customer Service Representatives have been dispatched to release the burden, but as of now, long waiting times is to be expected.

*Warning* Account and password recovery unavailable September 14th, 15th and 18th
To prepare for the launch of the Head Start on Sunday, we recommend everyone who hasn't yet got access to a valid war-europe account to make sure they're prepared and have an accessable account. As a cautionary action, we will take the password recovery and account management platforms offline on September 14th, 15th and 18th. This is, naturally, far from an ideal solution, but it is much preferred than to risk repeating the crash from last Sunday.

Patch 4.1.1 being implemented Friday morning
Patch 4.1.1 due Friday morning. Mythic is implementing the 4.1.1 patch at their servers this evening, European time. We had the choice of bringing down the servers and implement the patch simultaneously for an hour (and possibly longer) during prime time, or wait until the morning when the server populations are a tenth of that during prime-time. European servers will be taken offline Friday 09.00-10.00 CET to implement the 4.1.1 patch.

Chicken rule changed
An important change with the 4.1.1 patch is a looser set of rules for the Open RvR servers. Currently, a tier two character will become instantly chickened if entering a tier one area. With the new 4.1.1 rules, one will be able to enter a tier one tier below one's current tier. That is, a tier three character can wreak havoc in tier two, but not tier one.

Game servers performing well
We are seeing continuously good performance overall, a steady population increase and basically very smooth action. A couple of server crashes has been reported, but they were quickly resolved by the Monitoring team.


All RvR servers went down 10:15 CET this morning. Resolved 10:22 CET

Karak-Vlak went down 16:07 this afternoon. Restored 16:09 CET



* * *


20:40 CET, September 10 - Open RvR servers! From our News (http://www.war-europe.com/#/news/?id_news=en131&lang=en)
By popular demand we are pleased to bring you a new server for the Open Beta. This server will use the Open RvR ruleset and is called Karak Azgal.

We previously said there wouldn't be any Open RvR servers during Open Beta. Well, plans change, and sometimes for the better! Got a class you haven't yet tried out? Now is the perfect opportunity to re-roll and enjoy the freedom of unbridled warfare. WAR IS everywhere!

* * *


19:50 CET, September 10
With the account system back online, it is our hope that a large group of players so far unable to gain Open Beta access will now be able to do so. We have very positive signs regarding the mail servers but not yet a clear confirmation that it is back to full efficiency. Throughout the day, we've seen ever-increasing player populations across all our servers which have performed well. Naturally, it is our hope that with the reopening of account registration and a hopefully more efficient mail server, we will see an acceleration of server population similar to what we saw yesterday evening. As said before - should the need arise, our monitoring team will bring additional servers online.

* * *


17:50 CET, September 10 - Upcoming news
Not much updates today, simply because there hasn't been much new information trickling in to us. That is, everyone is working really hard to resolve the many problems we are still facing. We've got positive indications on account registrations and we are currently trying to confirm this. We'll see updates on account creation and mail server status on war-europe within the hour.

Hotmail.com users have had problems receiving confirmation e-mails from us. Sending large numbers of e-mails is a delecate process in need of careful monitoring in order to stay below the radar of e-mail providers. In attempting to reach as many of our users as possible, it now appears that we've been too bold for Hotmail's taste and been flagged as spammers. We have engaged in conversation with them regarding this and hope the issue will be resolved soon. Update: ETA Thursday morning.
Again, I'd like to underline that we at GOA are by no means oblivious to the many failures accompanying the European Open Beta launch. The problems we have faced and the disappointment we have caused is something we take very, very seriously and will not just let go of, ignore or attempt to diminish. Very tangible actions will be taken as a direct result of the past few days, mark my words.

* * *

13:30 CET, September 10
It's the fourth day of Open Beta. With days of arduous struggling behind us, things took a turn for the better yesterday. With account registration down and e-mail servers still struggling, yesterday wasn't the turn-around we had hoped for but it was a turn for the better. Game servers now have good populations, continuously low latency and apart from some issues with the Spanish servers, we've seen few crashes overall.

Right now, our main technical priority is to get the e-mail platform back to full capacity and start chunking out confirmations to everyone who's waiting. When we get this done, we'll focus on account registration and password recovery. Again, we'd like to remind anyone who's waiting for a key validation e-mail confirmation to try use the patcher.


* * *

00:30 CET, September 10 - Open Beta status
First, apologies for the misguiding statements earlier today, saying that the bulk of players had now had their confirmation e-mails sent out. Whereas many e-mail verifications had indeed been sent out last night, I had misunderstood the situation and a far larger portion of players than I thought were still waiting for their key validation e-mail.

So, where are we right now? Recap of today's changes.


The mail server sending out confirmations, but at a much too slow rate.
Although no confirmation e-mail has been sent, everyone who has entered a valid code should have access to the patcher. Clearly, there are, as always, exceptions.
Contrary to our announcement earlier today, we never did get our account registration back online. Sorry about that. New ETA is Wednesday morning, although there are no guarantees for this, naturally.
A new English server has been brought online: Karak-Vlag!
Server population caps has been raised across the board.

With three very rough days behind us, there is an air of hope in the offices. We are still working very hard and doing crazy hours to resolve the many issues at hand. We are hoping to have all our vital systems in full operation tomorrow but there are naturally no guarantees for this.

* * *

21:00 CET, September 9 - Positive changes
With many of you waiting for the confirmation of your key validation, many are now able to start the patcher and gain access to the game servers without having received this confirmation e-mail. It's not the most fancy of solutions, but it does allow more players to join the beta servers. We are now seeing the populations on all our servers increasing at an accelerated rate. Our server monitoring teams are surveying the populations closely and will continue doing so throughout the night.

The patcher is performing very well and we are seeing very high download speeds overall. Encouraging!

After endless wait and problems since Sunday, things are really starting to shape up. Not perfect, not ideal, but we're seeing very positive changes. We're really hoping this trend will last throughout the night.

* * *

15:50 CET, September 9 - Where we are right now
During the night between Monday and Tuesday, the bulk of the backlogged key validation confirmation e-mails were processed and sent out to players. Many of the players who then received the confirmation of their key validation could still not gain access to the client patcher. This was caused by a delay between the confirmation of keys and the activation of beta access. This morning, our technicians were able to bridge this problem and players should now be able to patch and log in immediately after they receive their key validation.

With all the various problems and technical bottle-necks we have faced the last couple of days, we are now happy to announce that more than 70 000 Europeans have full access to the Open Beta servers. We have seen a strong development of server population and our game servers are continuing to perform very well overall. The few game server issues we have had has been quickly identified by our monitoring team and our internal server status notification systems has proven successful.

Although we are seeing a positive development on many of our platforms, this is much too late. Our systems have not performed satisfactory and we have much, much work to do. Let there be no mistake about one thing though: GOA are 100% committed to WAR in Europe, and we have Mythic by our side, supporting us. There has been increasing drama in the community and speculations are flying left and right. Variations of "we told you so" and "GOA has failed, Mythic should take over and provide WAR to Europe" etc has been uttered countless times over the forums. As much as we humbly accept much of the critique directed toward us for the way we have managed the Open Beta launch, let a couple of things be clear:



GOA and Mythic are in this together, as we have for years. We've been through purgatory together and we've gotten back on the horse. The European Open Beta launch has not lived up to our, Mythics nor our customers expectations and we are sorry for this.

Setting up a business and infrastructure capable of delivering WAR to hundreds of thousands of Europeans in five different languages is not a trivial task. We have had a couple of days of setbacks, but we will get back there and deliver, with the help and support of Mythic.
This is beta. This cannot be underlined sufficiently. When Heathrow launched a new terminal earlier this year, they were supremely confident that they would be able to handle the hordes of passengers going through their system. And they had good reason to be confident; the new terminal was truly state-of-the-art in every way, they had a significant over-capacity, they had executed very successful simulations and rehearsals. Yet at launch day, everything just crumbled. Whether it is an airport or an Open Beta of an MMO, large operations have one thing in common: it is impossible to simulate and prepare for them. No amount of preparations can prepare you for the real thing. This is precisely why we have an Open Beta, as opposed to just launching the game as-is.


Words cannot explain how committed and keen GOA are to bring WAR to Europe. This is why we will let actions speak for us. Very interesting announcements will be available at war-europe today.
* * *

18:40 CET, September 8 - The new beta key validation system
Iain has compiled a few short Q&As about the key validation pages.Q: I can't log into the site, I get the 'Authentication servers are offline message'
A: Yes, you do not need to login to the site to use this page. Simply go to here (http://www.war-europe.com/#/activation/) and fill in your details.

Q: Who can use that page?
A: Anyone who already has a beta centre account - this means anyone who created an account to apply for the closed beta or to recieve the newsletter even if they didn't get a closed beta invite. In addition, anyone who created an account on our site yesterday and has received a confirmation email.

Q: I don't have an account yet, when will I be able to use my key?
A: We are bringing a new account centre online, at the moment we have no ETA for this but we will keep you informed via the news.

Q: I put my details in, now what?
A: All you need to do now is to wait for an email from us. This email will either confirm that your validation is complete (in which case you can log in and play) or that there was a problem with your details (in which case you need to go back and resubmit your information).

Q: Why are you doing it this way?
A: To reduce the load on the database server we have an asynchronous system. What this means is that when you put your details in, the system will store it, another system will then check it and confirm the details to you. This means the whole system is much smoother.

* * *

15:20 CET, September 8
Several teams are now working together diligently to bring you an improved key validation procedure. Once our internal tests turn out positive we will launch this service as soon as possible. This has been the nr. 1 bottleneck in allowing players to join the Open Beta servers so we have high hopes for these changes. More updates to come!

* * *

12:10 CET, September 8
Sunday's soft launch ended up not being very soft. We experienced technical difficulties on primarily our account registration and key authentication platforms. A slim stream of players continued to wade their way through these problems, with the help of some rather unorthodox methods. This trend continued throughout the night.

As announced on our news, we took our registration and authentication platforms down for maintenance this morning. We hope to be able to bring them back online by early afternoon.

Game servers have been down for much of this morning, but after a successful and universal EU server reset, they seem to be stable. All in all, our servers performed well yesterday. This was, however, completely overshadowed by other problems. We are now back in full force and we hope to be able to resolve the most pressing issues during the day. Our number one priority is to allow our many Open Beta testers to try out the game, and by doing so provide us and Mythic with much valued data and feedback.

* * *




Blessings,
-Magnus

[Robertus]

Will the people who have paid for this get to play TODAY?

*bites lip*

[Vladdax]

Thanks MagnusK, looking forward to when the account servers come back up.

Although this sort of post is exactly what we needed 10 hours ago, would have saved a huge amount of stress!

[Sarcasm]

id say thanks but id be lying .... this is what almost 9-10 hours too late now

Mythic please sack GOA

you have wasited my day and countless 100000s of players!

Misinformation and lies

[Snap]

Sounds really good Magnus, first thing today that is good, really.

[Fisk]

Thank you for this information :), the only thing i was really angry about was the bad info updates from GOA, but better late then never i suppose :)

[Rik Riorik]

Bra Mange!

Better late than never. Good job on cramming in the most interesting issues in this one thread.

[Clankz]

1000 per server with 1500 in queue?

Is it only me that sees this as a completely retarded amount of people?

[Gasteropod]

So I can log in with the account I made a year ago ? (when the authentication servers are up of course)

This is not a rant just a funny thing :

My dream came true. I saw that only like 10 % of the beta key owners are getting in the servers today and it came true. Funny :D

[Paaaulo]

bet they dont come online till about 12-1am when kids and people who need to work are in bed, as to ease stress on the servers

[Commsiar]

HEy Magnus, thanks for the update.

One question. Would it be your guess that that the key authentication servers will be up again today (as in this side of midnight)? And on a related note is there a cut off time when all your engineers go home to bed tonight?

[Dorkhan]

Any info are the rest of us able to play in the OB today and shall we get any compensation becouse of the late start of OB?

Again, good to know that you are doing something instead of that you would have gone home and called it a day.

[Euphie]

would be nice to be able to play today jesus y didnt u do this a few days ago....

[dayloon]

Magnus, looking at how today has gone do you admit that you probably should have opened up the account pages days earlier, like we all said you should do ? Today has been a bit of a disaster hasn't it to be honest.

[Tinhat]

So what about those who have bought the CE? It now seems like a complete waste of money.

[Aradria]

Current issues
Account registration and key authentication unavailable
Registration and authentication servers have been taken offline for maintenance. This means that it is currently not possible to create new accounts or authenticate Open Beta keys. During this maintenance we are processing all queued account registrations and key authentications. These services will be available as soon as this work is complete.

ETA: Not available


Key has expired
Open Beta key authentication error: Key has expired. This is caused by a communication problem with our databases. We are working on a solution. This error does not mean that your key is invalid.

ETA: Very soon. To be confirmed.



So, if the key bug takes say.. 2 hours from now to fix, that means the registration and auth pages will be sorted by.. Thursday?

[Fexxe]

I really hope you guys at GoA aren't lieing.. if you are, damn.. I wont even speak of that.

But I will keep my faith in you, and hope that I will be able to log in when I get home from work tomorrow (monday)!

A note: Keep your promises!!

[Rejected]

When will the registration server be back online? I paid for access today (CE pre-order), where is my PAID FOR access?
Where is my public apology for not delivering as promised?
Why didn't you stress test this before OB launch?
Why do you limit the people who can log on? Will you limit live play too? (Would be very GOA, so I kind of expect it)

[grindae]

WHY didnt the US suffer this crazy approach ?

How the hell can you expect to handle full on release day ? You gonna let 1000 players in per day come release ?

Jesus christ wha a joke, definately cancelling and hitting US servers now.

You have failed miserably. You have reinforced the opinion ex daoc players have of Goa.

[Treekodar]

So you people at GOA haven't gone home yet?

[Lilith911]

Sounds really good Magnus, first thing today that is good, really.

Does it ? To me it sounds exactly the same as what we heard in last post with a bunch of new numbers no1 gives a fudge about.

[graffix75]

Not exactly thrilled reading this news but it's better than nothing. One question, are the US servers also subjected to similar population CAPS ? If not, why ?

[Karael]

Server caps
Previous closed beta testers are being let in. We are successively allowing more and more players join. The current population cap is 500 players per realm (so 1000 max players online per server) with an additional 1500 players in queue. We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

Should the need arise for additional servers, we will add more servers from our stockpile.
Our QA department is reporting that all servers and scenarios are running smooth. Current Server cap: 1000 per server, 1500 in queue


With your figures on the total number of beta keys handed out, please can you tell us how long it will take to get all player in using this time scale?

Is this also happening on the US servers? Any US players care to comment? If not, why us?

[AntiChrist]

Edited for content.

[Reksaw]

Thanks for not abandoning the ship Magnus,

However, I read ETA: Not available as; tomorrow, possibly tuesday. Am I right?

Previous closed beta testers are being let in. We are successively allowing more and more players join. The current population cap is 500 players per realm (so 1000 max players online per server) with an additional 1500 players in queue. We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

Should the need arise for additional servers, we will add more servers from our stockpile.
Our QA department is reporting that all servers and scenarios are running smooth.
Current Server cap: 1000 per server, 1500 in queue

All these are rather small numbers per server, with rougly 300k(?) players that are waiting to try the beta out (freebies, CE people, SE people), will everyone that was guaranteed a spot actually get in before the Beta ends? If not, what kind of compensation(s) can we expect?

[Cleofis]

Information
Server caps
Previous closed beta testers are being let in. We are successively allowing more and more players join. The current population cap is 500 players per realm (so 1000 max players online per server) with an additional 1500 players in queue. We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

Should the need arise for additional servers, we will add more servers from our stockpile.
Our QA department is reporting that all servers and scenarios are running smooth.
Current Server cap: 1000 per server, 1500 in queue

What a joke. At that rate OB will be half way through before we all get a chance to play. How about letting CE pre-orders in sooner. It's so annoying to see people with free keys off websites get in before us.

[Robertus]

So you people at GOA haven't gone home yet?

They seem to have. **** all seems to be getting done.

Oh wait...**** sorry. :x

[Maazzoc]

Magnus,

as i recently sent you a mail regarding my lost password / SECRET question answer i need to create a new account here, or can you RESET the secret question / password and send it to me on my email address thats on Maazzoc's account.

[Haqim]

eeemm...really 25% every few hours? I did some math, if few hours means 2 hours (and it is more) and you will stick to this 25% value, 200k-ish player will join on Tuesday night...and it can be someone who preordered CE/SE. I can't say i like it...

[Tkian]

Say nothing. I too paid good money for the privelege of this utter crap. Sack GOA has to be an option, they are clearly
a) out of touch with customers.
b) out of touch with mmorpg's.
c) out of touch with customer service.
d) out of touch with programming.

An absolute shoddy bag of w*nk

[exbuzz]

Should the need arise for additional servers, we will add more servers from our stockpile.

Should the need arise for additional servers, we will add more servers from our stockpile.

Should the need arise for additional servers, we will add more servers from our stockpile.

Should the need arise for additional servers, we will add more servers from our stockpile.

Uhhh........

[Scardydog]

It appears that even if you get a verification email on a new account, you cant put you codes in anyway till they bring in the login again. I'm assuming thats who the queded people are from reading other posts. So when they bring back the login servers, won't every one just jump on them again and the whole mess starts again.

[Yobo]

Can you explain why Mythic coped far, far better than Goa? And why they didn't need to add small amounts of players at a time?

Why wasn't this information posted 10 hours ago?

[Kruggak]

Id like a response from Mythic about this... surly they cant allow GOA to keep doing this

[Commsiar]

Guys. Just be polite. Its not actually Magnus's fault that things arnt going to plan. If we ask polite and sensible questions we might get clear answers rather then posting RAR RAR RAR I HATES GOA RAR RAR RAR. And for the record, yes, I paid for the CE Pre order. And yes, Im irritated that ive not got my days worth. But theres no harm in thanking the poor CM for doing there best.

[vand3l]

Sorry Magnum, that does not sound good.

ETA on being able to log in and create an account: Unknown... this is after 8 hours of sitting on the stage 4 of the registration page pressing Confirm over and over and over again.

Why the hell couldnt you tell us this 8 hours ago? And why is ETA unknown? Are we talking days or weeks here?

WE told YOU this WEEKS ago, and YOU told US that we didnt know what we were talking about and it would be fine. Maybe you should actually LISTEN to your customers, who, trust me, have been at this MMO thing a hell of a lot longer than YOU!

[oystein]

They I would suggest starting to throw in servers from your stockpile right away. Having so few players on each realm and only leetting more people in every few hours, would make a lot of people wait way to long.
I think peoples patience are so streached right now, that telling them they have to wait (maybe) several days in order to get to play in the OB could potentialy make them drop the entire game. Atleast that is how I feel about the whole thing..

[BlueMhz]

Does this "Official Update" thread not even contain an apology, for the many gamers who have been waiting since this morning?
Is it realistic, that we will be able create account/validate OB code today (Sunday)?

[Reaver330]

Sorry GoA, but it's far too late.

Petition to drop GoA:

http://www.ipetitions.com/petition/warhammereu/signatures.html

Over 2100 Signatures, please sign if you feel GoA is doing a bad job and is not up to the task of hosting WAR in the EU.

[Drager]

Is anyone still working on the account registration and key auth systems today? Is there any chance for these to be fixed and turned on today?

[spawn12345]

whith every post you make GOA you suck even more and more

What a disgrace for Mythic

[Rastadred]

Well according to baghdad bob everything is going to plan - what disaster??

And thos of you thanking him - haha

[seedeebee]

That's an unbelievably slow rate to let people in?!
This "open beta" is becoming more and more hopeless....

[Sinblade]

Couple of thousand players every few hours? How many beta keys? A couple of hundred thousands? So some people will be expecting beta on wednesday/thursday or something like that?

[Makku]

Stop giving us this 'ETA: not available' crap.

Talk to everyone involved and give us a real ETA, afterall I'm sure plenty of people would like to know the chances of getting into the open beta before Wednesday...

M

[Gannon]

Magnus, you have let 5000 play so far, and increasing that by 1000 every few hours so that will be no more than 10000 by the end of the day.

100,000+ want access - at least 50,000 paid for the bloody thing (many of which cant even register their codes yet)

OF COURSE YOU NEED MORE SERVERS ONLINE

And on launch day you are going to need about 300 of the bloody things or you will lose a hell of a lot of customers immediately.

I know you have come here with 'answers' but all I see are reasons why you seem unable to handle the numbers that you want for this game

[Herzog]

Ever since the servers are online i keep getting the message that my account is already logged in. I narrowed down the server where it is supposed to be logged in, other servers give the message: your account is in use on a different server.

How can i fix this? Nobody but me has my account data. I tried to delete the logs,cache and user folders in my warhammer folder, it didnt help :(

[Hacienda]

Cheers for the update magnus, anyone that was expecting a perfect start needs there heads read tbh it's still in beta and guess what the reason they have open beta's is.... to identify problems, fingers crossed they will mostly be ironed out come launch.

I'd much rather be upset now than at release :)

[akimbo]

It takes a whole lot of nerve to claim you are letting in a certain NUMBER of people when there are actually PAYING customers that have to sit on the line. I currently own 2 CE preorders that have 0 value. I do own 2 accounts on your website GOA, one of which made weeks ago.
You have the nerve to claim "key expired" bug will get fixed "very soon" but the major bug of not being able to log/register an account and thus MAYBE GETTING THE KEY EXPIRED BUG WHILE BEING LOGGED IN has no ETA?

stopped being funny after so much time..

[Wieland]

How will you handle the 55k CE people on Headstart next Sunday?

[Saevia]

Guys. Just be polite. Its not actually Magnus's fault that things arnt going to plan. If we ask polite and sensible questions we might get clear answers rather then posting RAR RAR RAR I HATES GOA RAR RAR RAR. And for the record, yes, I paid for the CE Pre order. And yes, Im irritated that ive not got my days worth. But theres no harm in thanking the poor CM for doing there best.

This...

...and this whole thing is a part of the open beta we have paid for.
It is not the Headstart you know. :)

[Lesane]

Hurray! why have an open beta if people can play it!

How long is the open beta a week? by your slow progress most people wont be playing until a few days till it's going down.

GOA you guys suck. It's a pity Mythic chose you guys to run this. Obviously this must be some kind of sick joke.

[Custard]

Surely the people holding CE keys and SE keys get priority...?

[Pennywise]

With your figures on the total number of beta keys handed out, please can you tell us how long it will take to get all player in using this time scale?

Is this also happening on the US servers? Any US players care to comment? If not, why us?

You will find there is NO cap on the US servers because they aren't run by second rate no idea numbskulls.

Lets face it, this problem is only a problem EVERYONE foretold days ago. Now I'm not in the industry but I play MMO's and know they have seriously fuked up...

[Skrekkugle]

*edited for content*

[Hanso]

1000ppl per server... let's say there's 10 servers per language, a total of 50 (English, German, Frensh, Spanish, Italian).
That equals 50.000 players, you gave out over 200.000 keys, does that mean over 75% of the people, some even paid for the service, will be left outside?
Just a hint, ppl lost faith in GOA already and will when they log in tomorrow after work finding out they are still NOT allowed to activate their beta keys. Enable all servers you have at hand instantly.
Don't you think that is ridicolous?

[Hootmaroot]

looks very similar to the first post 2day just worded slightly differant and a 1 or 2 more things that we should have been told about



also i hope that all pre order ppl are geting priority of geting to register and get into the game server as we paid for this poor service

[ratstail]

ok magnus cheers for the rarther late post but it something at least. right this is striaght from the eastore web site
Pre-Order Now for £39.99 and receive...

Open Beta Access - Be one of the first players to experience the glory of battle and the thrill of WAR!

i have not received any beta acsess as of yet at the date was 7th september (today) for it to open can you tell me will i get beta acsess today? if not when?

[avatar19]

Information
Server caps
Previous closed beta testers are being let in. We are successively allowing more and more players join. The current population cap is 500 players per realm (so 1000 max players online per server) with an additional 1500 players in queue. We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

Should the need arise for additional servers, we will add more servers from our stockpile.
Our QA department is reporting that all servers and scenarios are running smooth.
Current Server cap: 1000 per server, 1500 in queue

I really dont get it...U sold 50k preorders with open beta keys, u gave away to fansites even more..u anounced that the european open beta will start at the same day with american on 7/9..now 7/9 came its already night and your servers cant hold all the people that have preordered?Why should i care about the server caps as it seems u are definetely not ready...u promised that i would play on open beta today and that i would have an equal service with my american friends...now unfortunately all i can see is empty promises & lies....

[Padraig]

Why can't you give priority to those who bought the CE/SE packs?

I bought the CE pack and to be honest I didn't expect to have to compete to sign in with 200,000 people :(

[Graugrimm]

60k CEs sold, assuming about half of that in Europe. I'm one of those obviously stupid suckers that paid around EUR100 for a guaranteed OB spot. Now you've invited thousands of players free of charge and after ten hours of failure (that you're refusing to admit) the message is that for the next day or so a few thousand new players are to be admitted into the servers every few hours. So... 25% increase and within little over 40 hours (with 15-20k admitted every few hours towards the very end) about 100k players should be in. About two days from now in other words. And if its 200k OB keys, it's roughly twice that.

This is beyond a joke given your recent communication. How can post this without admitting fault, apologizing and promising compensation for at least those of us that have paid for access?

I can only state again what I posted in another thread; Mythic please offer EU CE holders the opportunity to trade their codes for US ones.

[seedeebee]

Id like a response from Mythic about this... surly they cant allow GOA to keep doing this

Completely agree... would love to hear hat Mark Jacobs has to say about this... so much for "equal or better" service eh? :(

[Alphatier]

no apology
NO APOLOGY
us doesnt have this problems at all
NO PROBLEMS AT ALL IN THE US
your site hasn't been working for weeks
THIS IS NOT A NEW ISSUE

you suck balls

and still no apology, wtff

[Robertus]

Quite simply they won't.

[slyarmlessmoth]

Could this information have been released before hand? personally speaking it would have saved me spending pretty much my whole day trying to get access to beta i paid for even though the chances of getting in (based on those figures) would be slim at best!

and as for letting in people who got a free key before all those who paid for access are in , well what kind of customer service is that? by pre ordering a copy whether it was CE or premium partner SE for the beta access we have shown a commitment to the game and that commitment has not been echoed by GOA.

I am extremely frustrated and more than a little disappointed.

[Lilith911]

So, you are telling us that you have STOCK OF ADDITIONAL SERVERS yet you are letting us in waves?
Stop making up this crap already. That just doesnt make any sense.

[jim1398]

I really only want answers to two questions,

1) Is GOA ready to admit they have handled this open beta launch poorly? It really doesn't matter how you look at it, this has been a pretty disastrous open beta (and that's coming from someone who has supported GOA up to now).

2) What steps are being taken to ensure this doesn't happen at the live game launch? I'm not joining in with the ranting and raving about the open beta fiasco, but if this happens with the actual launch, then I'll be playing on the US servers.

[Linell]

Guys, face it. There really won't be any OB today.

[Sycopat]

Ever since the servers are online i keep getting the message that my account is already logged in. I narrowed down the server where it is supposed to be logged in, other servers give the message: your account is in use on a different server.

How can i fix this? Nobody but me has my account data. I tried to delete the logs,cache and user folders in my warhammer folder, it didnt help :(


delete your cookies. Worked for me three times. Although at the minute your not able to log in anyway!

[fuman]

Account registration and key authentication unavailable
Registration and authentication servers have been taken offline for maintenance. This means that it is currently not possible to create new accounts or authenticate Open Beta keys. During this maintenance we are processing all queued account registrations and key authentications. These services will be available as soon as this work is complete.

ETA: hmm im guessing when the queued accounts are dealt with they will let more through then have some more "cough" maintenance

[Rejected]

Surely the people holding CE keys and SE keys get priority...?

Surely you jest? They don't prioritize paying customers. They prioritize the CB people who didn't pay. Now THAT is how you run a business.

[Chantarim]

Well thanks for the communication.
Won't help the problem but at least we know that we don't need to come back for a while..
Besides..bright side aspect..I know now that I'll get a US copy :-) thanks to having a Fileplanet key I tested US servers just now and performance is brilliant from over here.

Besides..ever bought a prototype car with only one wheel and have the guy at the counter tell you: "Oh don't worry, here is the keys, just give it a shot. In worst case we'll just be so kind and give you another wheel in an hour..from our tremendous stockpile." :rolleyes:

[Ituralde]

Just curious whether aside from Registration and Key Validation, the ability to retrieve the password for an already created account will be made available again.

I didn't get it to work all day today and some of my friend forgot their pws since they hadn't signed on since their initial registration process.

Hope this doesn't get lost in tall the flames.

Hang in there! And we told you so!

[Morgoth]

Appreciate the update magnus, thank you.

I'm in possession of a valid account and was in closed beta, however I need to redownload the whole client, when i try to i get:

"The download server is temporarily unavailable. Please try again in a few minutes. (403)"

any idea when this will be fixed?

[Martie]

So what about those who have bought the CE? It now seems like a complete waste of money.

HAHAHA just like the age of conana CE, pure marketing to get u to pre order and hype the game up. Its pure with the fiasco that is happening with the EU players. This by magnus is a fuucking joke, and just more spin. lol server caps and player caps. hahaha this is the worst news actually all day.

[Hogg]

Account registration and key authentication unavailable
Registration and authentication servers have been taken offline for maintenance. This means that it is currently not possible to create new accounts or authenticate Open Beta keys. During this maintenance we are processing all queued account registrations and key authentications. These services will be available as soon as this work is complete.

ETA: Not available

I would get fired if I said that an ETA was not available. I sincerely hope you fire your staff who told you that, or yourself if you decided not to tell us the ETA.

I would apologise for being frank, but I prefer honesty and value the honest integrity of a business - which seems to be lacking here.

[Herzog]

delete your cookies. Worked for me three times. Although at the minute your not able to log in anyway!

Thanks for the response m8, but i emant the ingame servers. I cannot login with my closed beta account because it sais its already in use ingame :(

[Grazkurr]

So I can understand you guys are having trouble with the AC. And I also understand youre not going to let everybody rush in at once.

What does concern me is that you guys dont distinguish people who PRE-ORDERED for a chance to play early and people who grabbed a key of the net for FREE. So Im looking forward to standing in line with people who didnt want to pay up front, and maybe never will pay at all, for a chance to experience it for the first time.

This didnt bother me at first because I was assuming everybody would be able to play roughly the same time, but now its sounding like its gonna take several days before every 'key' will be able to play.

Yet another feature only GOA is offering, Mythic did this right by not giving keys away for free. And tho your player base might originally have been so small you felt the need for more people. a; nice to see your AC servers are able to maintain the stress, and b; yet another stab in the back for people who decided to buy the game beforehand.

[indelible]

If this ends up being just another 1000+ flame thread it will not be able to find and answer your questions.

Let me make this perfectly clear to you: your attitude towards the customer base that will be paying your wages is totally out of order. I do not come here to be told how I am allowed to react to a total failure on your behalf. Just because this is a forum site does not mean that you can refer to any and all complaints against you as flaming. Hardly any of the "1000+ flame thread" you refer to were actual flames and were more along the lines of genuine complaints. If you seriously think refering to genuine complaints as flames is going to make you any friend, you a dellusional.

Firstly, we want an apology from you and Iain. We want you to write a long winded post about how you are sorry that you did not listen to the advise of your own customers and game community. We want you to admit that your role out of the Account Management, OB client and pretty much everything else up until this point has been poor. We want you to admit that your communication, despite having numerous community managers, has been poor. We want you to apologise for being mostly incompetent up until this point.

Secondly, we want you to give us an ETA as to the time the authentification servers will go up now and not 1 minute before they fail again. We want to know EXACTLY what the problem is and we'd really like to know when it won't be a problem, so that we can get on with our gaming isntead of having to play corporate foot with you guys. Most of us don't wish to be angry consumers so you have to ask yourself who you are doing wrong. Trust me, you are doing a lot wrong right now.

Thirdly, we want to know EXACTLY what will be happening prior to launch and on launch day so that you won't mess things up again. I think that is only fair.

If you perform this poorly by launch and I were Mythic, I'd wait a month and then sue you for damages due to complete incompetence.

[Isgrim]

We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

I dont get it. You know this is not live? You know this is a Open Beta the last stress test before launch. So why do you want to keep the servers in good shape?? You want to stress it and see what the max is they can handle and then maybe set up queues.
This is totally just a lame excuse for the mierable shape your accounting and authentication servers are in.

[Ahkronn]

How will you handle the 55k CE people on Headstart next Sunday?

Don't forget all the Premium SE too

Surely the people holding CE keys and SE keys get priority...?<br />
<br />

And how they would know who has those keys if they don't even let us register the keys?

This Auth. server shutdown is a bad taste joke!

[Parrek]

Without doubt the most disgusting treatment of customers I've witnessed. People have paid for their CE's months in advance yet have to sit here waiting for problems (that were foreseen by the community) to fixed, whilst people who may never buy the game could be playing it thanks to the smart idea to give thousands of codes away.

WHY, IF THE AUTH SERVERS COULD NOT COPE, WERE THERE THOUSANDS OF CODES BEING GIVEN AWAY FOR THE WHOLE WEEK??

At the very least, as an acknowledgement of our loyalty, the pre-order customers should have been given priority and the other betas get in later.


If this is a sign of how much value GOA put in PR over their customers then I can't see WAR being worth subscribing to in the EU, ordering from Amazon.com is very tempting even with the timezone and possible lag issues that would bring at least Mythic seem to know how to operate an MMO in the 21st century.

[Snallis]

GOA is ignoring the obvious.
They are failing their customers and cant keep their promises.
Im tired of their monologue buisness talking to themselves.
I am now filing a complaint against GOA with my countrys Goverment customers rights instutution.'

I have waited 7 month for this day based on a promise on the product i buyed that i would be able to play this day. And im not playing.

[Cookiemonster]

yeah speaking of that:

I want my money back

[akimbo]

GENIUS:
How do you let CE owners in with a certain priority if you ask for the damn key after the silly registration is supposed to complete (user/pass , all personal info in, get through 414, actually get an email to confirm reg) ????
YOU HAVE NO IDEA WHO'S WHO
For all i care there could be 1 billion people trying to register an account on your website. What does that have to do with game keys? Nothing. Usability 101...

[Sycopat]

Guys, face it. There really won't be any OB today.


Technically there is an OB today. However as it is becoming more and more likely that GOA care first and foremost about giving themselves semi-plausible deniability to allow them to avoid being lynched for the companies failure on technicalities, it is a ridiculously poor, badly managed travesty of an open beta.

I'm sickened by all this, I really am. I wouldn't even mind the problems, but just the underhanded way the companies upper management(Who as the ones behind what magnus is allowed to say, are really the ones to blame) has decided to refuse to accept any responsibility for this affair is really disappointing.

If GOA had been a bit straighter with us I wouldn't have minded so much "Feck lad's, we messed up, we're sorry, but we're working on it right now to get you all in" is much easier to swallow then "Lads, we're so great, this is all going according to plan. Lol. Wait around another while while we do more stuff we should have done a week ago, but didn't because uhm... We're so great... You'll all get in by monday, the 30th of february. Gauranteed. Did I mention we're actually great?"

But, well, this sucks, and it is going to tar the game, has tarred the game, and until enough heads roll that the finger comes out, will continue to stain the game more and more.

[lmok]

thanks for keeping us updated, Magnus.
hm, I see no reason to get pissed anymore. won't get us anywhere (;

hope things will sort out soon.
cheers

[Sinblade]

All theese GOA employees just post sh*t and lies all the time, "We will give you beta 7th september" Thats a load of bullsh*t when your only giving it to 10%.

Everything will be fine etc etc. Put up more servers, how stupid can you be if you give out more keys then the servers can handle, realy?

So what happens at headstart? We going to wait to the 18th september for our headstart to begin too or what? How about release, you going to stop players from entering the game? Skip the entire f*cking open beta and get your sh*t together and fix the damn things.

I see you edited your post, and put in an apology. Well thats cool and all, just don't let sh*t like this happen on headstart/release.

[Zaeni]

MagnusK,

Could you let us know if the engineers are still working on the log in/ authentication servers? Or have they gone back home, due to the labour laws in place? I'm asking this purely for information, as i do think some of us are anxious to enter our open beta keys and if we know there's no chance of it happening today, then we can do something else.

[Emmy]

. If this ends up being just another 1000+ flame thread it will not be able to find and answer your questions. This thread is currently also on Freddys and will be on Only-WAR and the VN Boards shortly.


-Magnus


Maybe, just maybe it wouldn't have been a thread of 1000+ mostly legitimate concerns if someone from GOA had actually logged on earlier and told us something about what was going on - instead of just holding their hands over their ears and singing 'la la la'. Information is the key and community representatives really should see that as a priority. The community seems to have imploded and gone to pot anyway now.

[Cosyra]

GENIUS:
How do you let CE owners in with a certain priority if you ask for the damn key after the silly registration is supposed to complete (user/pass , all personal info in, get through 414, actually get an email to confirm reg) ????
YOU HAVE NO IDEA WHO'S WHO
For all i care there could be 1 billion people trying to register an account on your website. What does that have to do with game keys? Nothing. Usability 101...

CE's get in on the sunday, the free codes get in on monday - easy.

[SwedishChaos]

You guys at Goa is the horrific example on how to screw people over. when people speak about screwup, they mention you guys.:x

[Rejected]

Please sign this petition so we can get a REAL company that actually cares about their customers to run WAR. (http://www.ipetitions.com/petition/warhammereu/signatures.html)

[Toshiro]

Let me make this perfectly clear to you: your attitude towards the customer base that will be paying your wages is totally out of order. I do not come here to be told how I am allowed to react to a total failure on your behalf. Just because this is a forum site does not mean that you can refer to any and all complaints against you as flaming. Hardly any of the "1000+ flame thread" you refer to were actual flames and were more along the lines of genuine complaints. If you seriously think refering to genuine complaints as flames is going to make you any friend, you a dellusional.

Firstly, we want an apology from you and Iain. We want you to write a long winded post about how you are sorry that you did not listen to the advise of your own customers and game community. We want you to admit that your role out of the Account Management, OB client and pretty much everything else up until this point has been poor. We want you to admit that your communication, despite having numerous community managers, has been poor. We want you to apologise for being mostly incompetent up until this point.

Secondly, we want you to give us an ETA as to the time the authentification servers will go up now and not 1 minute before they fail again. We want to know EXACTLY what the problem is and we'd really like to know when it won't be a problem, so that we can get on with our gaming isntead of having to play corporate foot with you guys. Most of us don't wish to be angry consumers so you have to ask yourself who you are doing wrong. Trust me, you are doing a lot wrong right now.

Thirdly, we want to know EXACTLY what will be happening prior to launch and on launch day so that you won't mess things up again. I think that is only fair.

If you perform this poorly by launch and I were Mythic, I'd wait a month and then sue you for damages due to complete incompetence.


Excellent post, I hope someone from Mythic/GOA reads it and acts accordingly.

[Kalasjnikov]

* Edited for Content *

[killilluminati]

yeah speaking of that:

I want my money back#

Yes so do i, for GOA to have the cheek to come out remind us we are testers is disgusting we dont spend the day to test the account page GOA its a "game open beta launch" if none of us can actually play cos we are testing your crappy account page there is need of compensation and with all the promotions giving away open beta keys has just made things twice as bad for a CE pre order customer like me.
2 actions
ive cancelled my ce pre order
and looking for another mmo to play im not in to this cooperate way of treating customers im voting with my feet
good luck

[Terphin]

Again... would love for someone from Mythic to comment on GOA's performance of todays events.

Secondly isn't this starting to strecth "equal doesnt mean identical" a little bit toooooooooooo far?At what point does equal become opposite?

[Mahakala]

Well, at least this removes the suggestion/implication that the authentication server were being held offline as a part of limiting joining to those waves. That seemed particularly odd to me.

Still not too flattering for the skilled and experienced (or whatever exact phrase they were described with) engineers who were entirely confident that the account servers could take it.

[Stuntybasher]

With your figures on the total number of beta keys handed out, please can you tell us how long it will take to get all player in using this time scale?

Roughly? Ages. There's, what - 14 servers? So that would mean 2500 x 14 = 35000 players on currently (which we already know not to be the case). If this figure increases by 25% every couple of hours (let's assume this figure is three hours, as the login servers have been down that long now).

At this rate it will take roughly 8 cycles, or 24 hours to reach 200k players. The number of keys handed out has been estimate to be 300 000. To reach this figure would take roughly 10 cycles or 30 hours. This would mean that all players will be able to play by Tuesday morning. Of course this assumes that GOA are working 24 hour days, which they naturally won't.

EDIT: Thanks for communicating with us, though, Magnus. I appreciate at least someone at Mythic taking a moment to tell us what's going on.

[Kayless]

Please be polite and to the point when asking questions in this thread. If this ends up being just another 1000+ flame thread it will not be able to find and answer your questions...
I'm sorry a thread with 100's of frustrated potential customers is such an inconvenience to yourself. Speaks volumes really... :confused:

[Hanso]

Magnus,
that "flame" thread as you call it is 100% GOA's fault for POOR communication. Don't blame us for your mistakes.
What is the "starter zone" talk about? People on servers report the starting zones to be EMPTY.

[Peemja]

I wouldn have appreciated more if you told me this a couple of hours before.
I have actually wasted my last weekend day refreshings pages just because I wanted to play this game with no result.

Thanks for the info.. Better late then never I suppose, but I'm off now.
I won't bother anymore today..

[Ymrar]

There are several illogical things in your posts Magnus that's to me show that you're spinning stories.
So you guys put out authentication and registration out so you could send people in in waves. (I've thought that this is usually done with login servers, not account management.)
At the same time you have the audicity to say that you will add more servers if the need arises.

So you stopped people getting in because there was a rush and starting zones were getting full, yet you say you have more servers in stock?

Please. Stop. This PR is hurting me, and I'm not kidding. Read what you write.. read it carefully.

[Xandax]

whith every post you make GOA you suck even more and more

What a disgrace for Mythic


Indeed. This only reflects poorly on Mythic.
Most of us knew GOA was up to no good. We said so countless times over the last weeks, but we had faith in Mythic keeping GOA on their feets.
Guess not. All that was foreseen has come to pass. GOA messed up royally and their posts so far have only underlined that.

"Our website has already been dealing with traffic that makes the expected rush for signups pretty trivial. We get more visits per day that the total number of open beta keys in existence across the world. We have launched major timed events before and we have a lot of experience in making sure that key systems are able to handle the pressure. The account pages are coming, they have been tested thoroughly and we aren't concerned about the stability of the server."

[Mortac]

Are we supposed to go to www.war-europe.com and login on the top left, or should we go to http://www.war-europe.com/#/myproductkey/ directly? Should we login first and then go to that address? Does it matter? Some clarification please.

[Constraint]

Should the need arise for additional servers, we will add more servers from our stockpile.

No offense, but that's probably the silliest thing I've read tonight.. Obviously there's a 'need' for additional servers, if you have such little faith in the current ones that you're only allowing a handful in at a time.

The mere idea of people clammering to get in, when there's a maximum queue length (1500:1000) longer than the number of people in the goddamned server, is utterly absurd, if you claim to have 'stockpiles' of servers just waiting to be utilized. Borderline insulting.

[Rejected]

Damn, this morning I said "We will MAYBE be able to play on Wednesday". I hate when I'm right.

[Barbwire]

- You should've told us way earlier that the account system isn't broken and that you're just keeping it offline to control the population. Also, I'd rather have preferred that I could at least do my account, fill in the beta key and patch up and after that, enter a server queue.

- I thought this is a stress test (of the servers, not our nerves). Well, you sure aren't getting any server crashes with 1000 people per server. But you do understand you can't do stuff like this on launch day?

- Closed beta testers get in first? Uhm, okay. They've been playing the game for a long time, maybe priorize your actual paying customers to get in first? And yes, of course we pre-orderers are just floating with the huge pool of poo in which are also the free key claimers.

[smoke2000]

This sunday was a total waste of time and I seriously hope there are consequences for GOA for the stunt they pulled. This is unacceptable and there is no decent excuse, you have completely yourself to blame and had ample time to prepare ,test and spread out the traffic.

You either fix this in a timely fashion or state you can't handle the job you have been given and let Mythic choose another partner.

[The Disciple]

Let me make this perfectly clear to you: your attitude towards the customer base that will be paying your wages is totally out of order. I do not come here to be told how I am allowed to react to a total failure on your behalf. Just because this is a forum site does not mean that you can refer to any and all complaints against you as flaming. Hardly any of the "1000+ flame thread" you refer to were actual flames and were more along the lines of genuine complaints. If you seriously think refering to genuine complaints as flames is going to make you any friend, you a dellusional.

Firstly, we want an apology from you and Iain. We want you to write a long winded post about how you are sorry that you did not listen to the advise of your own customers and game community. We want you to admit that your role out of the Account Management, OB client and pretty much everything else up until this point has been poor. We want you to admit that your communication, despite having numerous community managers, has been poor. We want you to apologise for being mostly incompetent up until this point.

Secondly, we want you to give us an ETA as to the time the authentification servers will go up now and not 1 minute before they fail again. We want to know EXACTLY what the problem is and we'd really like to know when it won't be a problem, so that we can get on with our gaming isntead of having to play corporate foot with you guys. Most of us don't wish to be angry consumers so you have to ask yourself who you are doing wrong. Trust me, you are doing a lot wrong right now.

Thirdly, we want to know EXACTLY what will be happening prior to launch and on launch day so that you won't mess things up again. I think that is only fair.

If you perform this poorly by launch and I were Mythic, I'd wait a month and then sue you for damages due to complete incompetence.


Think this sums up the general feelings from us EU customers perfectly.

[Mahakala]

Are we supposed to go to www.war-europe.com (http://www.war-europe.com) and login on the top left, or should we go to http://www.war-europe.com/#/myproductkey/ directly? Should we login first and then go to that address? Does it matter? Some clarification please.
As long as the authentication system is offline, you can't log in anywhere.

[Tang]

Thank you for this information :), the only thing i was really angry about was the bad info updates from GOA, but better late then never i suppose :)

Agree :)

and ty for the updates :)

[Ibricidibri]

If this ends up being just another 1000+ flame thread it will not be able to find and answer your questions.

-Magnus

Uh so not only did GOA prove today that they are not up to the task of hosting WAR and that they lack both the technical prowess and the communication skills to handle anything but casual mmos.....now its all our our fault too :rolleyes:.

All i can say is that i hope that this kind of behaviour wont be tolerated by EA/Mythic for long.

[Woden]

Finally, some progress. Never the less, unacceptable GOA. You promised us something and failed to deliver, you should really be ashamed of yourselves.

[Hogg]

Updated: 19:50 CET
19:50 CET: added personal note.
I've done my best under what has been very demanding circumstances and I am constantly attempting to better myself and help you in whichever way I can.

Thank you for the update - your personal note is more along the lines of what people expect, but on a far more regular basis.

Now, if you wish to help us - how about an ETA on the account pages.

[Lykurgos]

Edit: Double post

[Sigvard]

Ty for the updates Magnus. Hope we can get ETA on the AC - server asap.

[Zorasto]

Let me make this perfectly clear to you: your attitude towards the customer base that will be paying your wages is totally out of order. I do not come here to be told how I am allowed to react to a total failure on your behalf. Just because this is a forum site does not mean that you can refer to any and all complaints against you as flaming. Hardly any of the "1000+ flame thread" you refer to were actual flames and were more along the lines of genuine complaints. If you seriously think refering to genuine complaints as flames is going to make you any friend, you a dellusional.

Firstly, we want an apology from you and Iain. We want you to write a long winded post about how you are sorry that you did not listen to the advise of your own customers and game community. We want you to admit that your role out of the Account Management, OB client and pretty much everything else up until this point has been poor. We want you to admit that your communication, despite having numerous community managers, has been poor. We want you to apologise for being mostly incompetent up until this point.

Secondly, we want you to give us an ETA as to the time the authentification servers will go up now and not 1 minute before they fail again. We want to know EXACTLY what the problem is and we'd really like to know when it won't be a problem, so that we can get on with our gaming isntead of having to play corporate foot with you guys. Most of us don't wish to be angry consumers so you have to ask yourself who you are doing wrong. Trust me, you are doing a lot wrong right now.

Thirdly, we want to know EXACTLY what will be happening prior to launch and on launch day so that you won't mess things up again. I think that is only fair.

If you perform this poorly by launch and I were Mythic, I'd wait a month and then sue you for damages due to complete incompetence.


This

10char

[Lykurgos]

Cheers for the update magnus, anyone that was expecting a perfect start needs there heads read tbh it's still in beta and guess what the reason they have open beta's is.... to identify problems, fingers crossed they will mostly be ironed out come launch.

I'd much rather be upset now than at release :)

Yah, except this guy called MagnusK appeared pretty confident yesterday, underline for emphasis added by me.

http://www.warhammeralliance.com/forums/showthread.php?p=1358343#post1358343


The Account Management pages will be up tomorrow at the latest, before the Open Beta servers. We know there are much concerns going about. Some of these are sound and legitimate, and we accept constructive criticism. However, much of the critique directed toward GOA are simply irrational fears allowed to run rampant. Judge us if you must, but please don't judge us for mistakes we have not committed.

I had a chat with two of the server engineers yesterday and they are highly confident that our servers will withstand the onslaught of Open Beta players waiting to sign in and activate their keys. Every single department of GOA, both in Dublin and in Paris are in working this week-end and we are doing as many hours as is humanly possible, stretching working legislation as much we can.

There really isn't much to say other than we're on it and we are confident that the launch of the Open Beta will be a success. That is not to say that there will be no problems - subscribing to such a notion would be naive. This is a big operation and it’s important to keep it real.

So, sit back, enjoy this last weekend of peace, for we will deliver WAR!


-Magnus

The current problem is nothing to do with the WAR beta. It is all to do with the GOA choice to bring an unproven, untested account centre page online just a few hours before the WAR beta was due to start.

WAR beta is not equal to GOA Account Centre testing
Just like EU Service is not equal to US Service

[Jeronas]

Information
Server caps
Previous closed beta testers are being let in. We are successively allowing more and more players join. The current population cap is 500 players per realm (so 1000 max players online per server) with an additional 1500 players in queue. We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

Should the need arise for additional servers, we will add more servers from our stockpile.
Our QA department is reporting that all servers and scenarios are running smooth.
Current Server cap: 1000 per server, 1500 in queue

This really does it! And makes me really angry!

Seriously, you have given away over 100.000 FREE Open Beta keys for crying out loud!

About 100.000 loyal customers who have Pre-Ordered YOUR game for crying out loud!

That is over 200.000 players with Open Beta keys!

And you are telling us you only letting a couple hundred players join the Open Beta per couple hours?????

That means that by the end of Open Beta about 10 to 20.000 players will ever see Open Beta, leaving over 180.000 players sacked without access!

It is your fault that you were arrogant and overconfident to give away over 100.000 FREE Open Beta keys!!
Instead you should have letting your LOYAL customers who have Pre-Ordered the game (some paid even full already) create their accounts first and let them enter! Before giving a way over 100.000 FREE Open Beta keys!

If you have over 200.000 players waiting with Open Beta keys and only a couple days of Open Beta, you should have launched at least 20 servers to start with, instead of only 5 to 7 servers!

My god. What a farce has this become :confused:

Jer

[Grimr]

As much i dislike the current state of affairs lets not nail Magnus to a cross just yet. he is just the messenger, its the ing management thats screwing up and over again, and again and again!

I mean, come on.. who in his right mind wants to do 300k regisrations within 24 hours of the game launch. Should have been up by the download.

[Magna]

It's not just the EU players. I live in the US & I can't get past validation either. I've been trying for 5 hrs straight. :(

[Wryn]

Thank you. I can't deny that I really were angry and frustrated, but after playing RainbowSix Vegas 2 and after I got the chance to observe the sweet swedish cammo for a couple of hours, I finally calmed down and realized it's not that of a big deal. Thanks for the update

[Ernesto]

Information
Server caps
Previous closed beta testers are being let in. We are successively allowing more and more players join. The current population cap is 500 players per realm (so 1000 max players online per server) with an additional 1500 players in queue. We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

Should the need arise for additional servers, we will add more servers from our stockpile.
Our QA department is reporting that all servers and scenarios are running smooth.
Current Server cap: 1000 per server, 1500 in queue

There are currently 19 players in the elven newbie area on my server - Nineteen. I am sure this is all due to some magical server cap and not because of the absolute and royal cluster bomb of a performance today.

Not only did the launch fail miserably, like hundreds and even thousands of players said before, although naturally Our community managers had the balls to say everything would be fine.

Now a whole day passes and our community managers fail miserably to communicate anything at all to us. It is an utter embarassment. Hell, if you are this incompetent - Sorry to use that word, just send me a private message and I will surely produce more communication with the player base in one hour than you have done since warhammer closed beta began.

We all knew it would fail, that you weren't ready and that you have been lying to us all along. We all know this, but we still give you that glimmer of hope that you will redeem yourself, and now not only do you mess up the whole launch, you fail to talk to us about it - My ged Magnus, shape the crap up, you can do SO much better than this.

[Anderson1]

Hi Magnus

i've been sat at my pc, on and off, since 8.30 this morning. the reason is because you promised the engineers had done the work so that we could play today.

If we can't play, COULD YOU AT LEAST TELL US!!!!!!!!!!!

At least if you tell us when the servers will be up or not up we can do other things rather than sit wasting our lives pressing f5 over and over again.

PLEASE PLEASE PLEASE BE MORE SPECIFIC.

[Chosen]

Ever since GOA and Mythic started this joint venture, both parts have been very clear on the importance on equal (not identical hehe) treatment.

I sincerely hope that this is not a joke to you...at least I see nothing funny about it. At the moment you guys are loosing costumers, even further undermining the trust of your gamer-community and angering thousands upon thousands of people...
I think some of the threads on this forum speaks volumes about those very things...

With that said, I'm glad to hear that you guys are working on the problems at hand.
But would it be too much to ask to set up some more servers so that there are at least a chance that people will have a chance to play in the near future?

[kilL]

During this maintenance we are processing all queued account registrations and key authentications


does this mean, when i entered the code already and got the error message "key expired" that it is currently processing activation?

i, and a lot of others obviously, had the opportunity to enter the codes already and got that error ... does your system know that, or did it save the information that the key was entered correctly already, or do we have to wait until the auth server are back up to enter the codes again?

let me put it more simple maybe

is my authentication still queued although i got the error "key expired"?

do i get an email when the activation process is finished?

[Sabiosu]

Best part of this?
Mythic don't care about EU. For them we are some banana gatherers from 3rd world. They are 100k of EU customers that payed for beta? LOL, it cost us too much to have servers for them, make 6 servers and let 5k in, but not the ones that payed and insulted us with theyr 70euros - they think they can buy us with 70euro for a CE box? hahahahaha - the only good and real customers we care are in the NA, the rest, WE DO NOT CARE.

Ty Mythic, ty Mark Jacobs to show EU again what we are for you.
Third world customers

[Awake]

Server caps
Previous closed beta testers are being let in. We are successively allowing more and more players join. The current population cap is 500 players per realm (so 1000 max players online per server) with an additional 1500 players in queue. We will raise both the online and queue caps by roughly 25% every few hours. This is a delicate process, vital in keeping the servers and starting zones in good shape.

Well, they have like 350k beta keys walking around, so with few servers capped at 1000 with a 25% increase every few hours.....do the math....People will be lucky to play by thursday.

They basically gave thousands of keys away, and now a lot of people who bought the Pre-CE will be left out of OB. If it is so delicate why offer another 50k accounts BEFORE the start of BETA? Just answer that.

[Erronis]

Thank you Magnus for your sincerity, I know many of us appreciate open communications with the Community Manager.

[Laughing God]

This information, while good, should have been many hours ago. GOA obviously can not handle the amount of players they themselves have invited into their open beta. You have not done your job. If you had stressed things previously (as many suggested) we would not be in this situation.

I am sorry Magnus, but this reflects poorly on your company.

[fuman]

weird i onley made it to step 3 earlier but i have just got a confirm registration email from goa .... maybe there is hope for us yet

[K2K]

Personal note
Today is the seventh of September 2008. GOA has promised two things on this day:


Open Beta servers launched simultaniously with North American servers



Account pages brought online


You know, that's just a lie. Just that, a lie. It has been stated very clearly by IainC that today, the seventh of september 2008, would be treated as 'launch day' by GOA and beta applicants would be treated as paying customers (which some, namely those who have pre-ordered the CE and those who ordered the SE from Premium partners, are).
Is this not true? Just answer this question, please. Is it not true?
Then it'd be very nice to see someone take the consequences for lying to us, your future paying customers.


To the account pages. Well, that's another story. They've been down or not working very well for most of the day. Sorry, about that.

See, it wouldn't have been such a big deal if you hadn't up until yesterday evening come here to tell us your account centre was perfectly prepared.
Did you lie to us?


On to the real issue, and the most important cause for people's 'strong emotions' today. Communication. For most of the day, official communication has been scarce. Being a Community Manager for WAR Europe, this clearly fall back to me personally. I don't want to be defensive and try to dodge blame or anything. I recognise that I've disappointed many of you today by not keeping you continuously updated on what's been going on. I accept this critique and offer no defense. I've done my best under what has been very demanding circumstances and I am constantly attempting to better myself and help you in whichever way I can.

Don't take it all on yourself.
The problem isn't really a lack of communication todaay, but rather GOA's stance during the last few days and weeks - the whole world was telling you it couldn't be pulled but GOA insisted on trying to pull it.

[Hanso]

The beta server are EMPTY, stop lying about population.

[Tomkek]

This really does it! And makes me really angry!

Seriously, you have given away over 100.000 FREE Open Beta keys for crying out loud!

About 100.000 loyal customers who have Pre-Ordered YOUR game for crying out loud!

That is over 200.000 players with Open Beta keys!

And you are telling us you only letting a couple hundred players join the Open Beta per couple hours?????

That means that by the end of Open Beta about 10 to 20.000 players will ever see Open Beta, leaving over 180.000 players sacked without access!

It is your fault that you were arrogant and overconfident to give away over 100.000 FREE Open Beta keys!!
Instead you should have letting your LOYAL customers who have Pre-Ordered the game (some paid even full already) create their accounts first and let them enter! Before giving a way over 100.000 FREE Open Beta keys!

If you have over 200.000 players waiting with Open Beta keys and only a couple days of Open Beta, you should have launched at least 20 servers to start with, instead of only 5 to 7 servers!

My god. What a farce has this become :confused:

Jer

QFT, feels like a here. Still CE has so much more than just the OB, but nevertheless if you pay for something you should get it...

[Stuntybasher]

WE DO NOT CARE.

Ty Mythic, ty Mark Jacobs to show EU again what we are for you.
Third world customers

They'll care soon enough. Lich King is on its way and every bad experience here will push more people to just play WoW some more. Guys, you're massive underdogs going up against the de facto market standard. Do you REALLY think this is how you'll sustain yourselves?

[Xandax]

As much i dislike the current state of affairs lets not nail Magnus to a cross just yet. he is just the messenger, its the ing management thats screwing up and over again, and again and again!
<snip>

We don't want to nail Magnus to the cross, but by proxy he is GOA for us (along side with IainC) and thus they are the only representatives we can "face".
The sheer arrogance we've seen from them over the last couple of days when people was "whining" about what actually came to pass, does in my view not help GOA one bit either.
It is up to them to take the communication back to "management" (or we can hope Mythic does)

We were lead to believe EU was not second rate customers and GOA had changed. Except all we head was "equal isn't identical" and "server will hold up, so stop whining" up until today - and then "nothing" for a very long time while it all falls to bits and our "whines" became true.

[Asherz]

'I honestly don't think we've done that bad of a job with bringing the beta servers online.

To the account pages. Well, that's another story. They've been down or not working very well for most of the day. Sorry, about that.'

Yes and what good are the beta servers being online, if the majority of the people can't even get into them.
Why did you tell existing account holders, to make new accounts, which resulted in them not only wasting hours trying to but also cause further problems. Why did you leave this to the last minute. Give us an ETA on these fixes and stop stringing us along.

GG

[Athelion]

Well, they have like 350k beta keys walking around, so with few servers capped at 1000 with a 25% increase every few hours.....do the math....People will be lucky to play by thursday.

They basically gave thousands of keys away, and now a lot of people who bought the Pre-CE will be left out of OB. If it is so delicate why offer another 50k accounts BEFORE the start of BETA? Just answer that.


I Think at the end of the day people reach there senses and can talk sincerely without to much rage. This topic has shown that.

To add something myself i think its perfect to give away keys (very very easily) to everyone that can click a link. But you have to understand that besides those 50k people there also a lot of PAYING CUSTOMERS who bought a pre-order box to enter OB. If the servers comes up soon just to go off agian in 10 minutes i think that ur just scamming people.

The package said Guaranteed Open Beta Acces. With 8 servers thats 8000 people. So there is a big odd that people who paid won't make it into the beta untill later this week.

[Xennith]

Look, Magnus, I appreciate that you are in a terrible position as a community rep and that all of this stuff is not your fault. I appreciate the not-quite-an-apology, but at this point we should be seeing the "official apology" and explanation of just why this has gone wrong, and more importantly, what lessons you have learnt and what you are going to do to fix it.

You have sadly proven the naysayers right, and the big news next week is not going to be "WAR now in open beta, isnt it great?" its going to be "WAR open beta a shambles, dont bother playing this game guys". This is a problem.

We are angry, with reason, but Im not going to call for your head. Just get it sorted and dont let it happen again.

[LiberNull]

So what about those who have bought the CE? It now seems like a complete waste of money.

Well if you only bought CE to get into OB.. yes then you have wasted your money.

[Revenice]

This really does it! And makes me really angry!

Seriously, you have given away over 100.000 FREE Open Beta keys for crying out loud!

About 100.000 loyal customers who have Pre-Ordered YOUR game for crying out loud!

That is over 200.000 players with Open Beta keys!

And you are telling us you only letting a couple hundred players join the Open Beta per couple hours?????

That means that by the end of Open Beta about 10 to 20.000 players will ever see Open Beta, leaving over 180.000 players sacked without access!

It is your fault that you were arrogant and overconfident to give away over 100.000 FREE Open Beta keys!!
Instead you should have letting your LOYAL customers who have Pre-Ordered the game (some paid even full already) create their accounts first and let them enter! Before giving a way over 100.000 FREE Open Beta keys!

If you have over 200.000 players waiting with Open Beta keys and only a couple days of Open Beta, you should have launched at least 20 servers to start with, instead of only 5 to 7 servers!

My god. What a farce has this become :confused:

Jer
Totally agree with that..
Shouldn't the people who paid for a package that includes Open Beta access go before people who just got randomly picked and got a lucky free entry?

[Lothlos]

Well guys. I'm off for tonight.
I really looked forward to this evening and I guessed there would be delays but theese problems is just ridiculus imo.

All I feel right now can be summoned up nicely here

http://www.youtube.com/watch?v=bX7V6FAoTLc
:D

Well good luck to you all and I hope to see you in game soon atleast!

[cjwombat]

1000 online 1500 queuing 17 servers announced, increase the caps 25% every (say) 2 hours?

Starting from 1800 today it's 0800 on Monday before you pass the 200k players mark, by this point each of the 17 servers has 4,700 playing and 7,100 queuing

Slightly better if it's 50 servers on a 4 hour cap increase cycle,that puts each server at 1500 playing and 2300 queuing by 0200 Monday for a total pop of 195,200

Don't raise the queue caps, we've been waiting in various forms since 08:30. Queuing for several more hours won't amuse me in the slightest, particularly as I want to test several different characters.

Just focus on raising the playable numbers, and it looks like the more servers option works better to me. We'll get there quicker and have less queue time to endure once we do.

[Rippah]

Let me just start off by saying that I never played DaoC and thus have never had any experience with GOA. I am sure that 90% of us did not wake up this morning thinking "everything is going to go fine" as everyone said there was going to be problems weeks ago so when I got up at 9am I was not suprised that people were facing problems but at the same time I was not too upset.

Now I have always just ignored the nay sayers when it came to how DaoC was with GOA and had faith in a company that I've had no previous experience with as my personal opinion was "well if Mythic are really good at what they do surely they would hire a company who is just as capable to run EU operations"... boy was I wrong. Not only did your customer base (who are paying your wage) inform you weeks ago that this last minute account manager opening was going to fail miserably only to be shunned and told that you guys were on top of it you also have the cheek to come onto these forums and treat us like beta testers who should be happy we're even seeing any content at all!

I am sure you are aware of the number of people in the EU who have purchased CE editions of the game and I'm sure you are also aware of the premium that we are paying. Now if you consider all of the things that were advertised with the CE the open beta invites were the most appealing for a lot of people (much more so than a mousepad...) and you are now telling people who are PAYING for this service that they have to wait whilst you open the doors to people who obtained open beta keys from fileplanet within 5 minutes without having to make any commitment to playing the game?!. Let me tell you, I have worked in customer service for a VERY long time and
this, is bad customer serivce.

Now let's get on to what the US players got;
- Road to War
- Preview Weekend
- Preview Weekend +
- A good start to their OB
(feel free to add things I missed out - I'm sure there will be more)
Now I'm not bringing this up to make a point about GOA as I'm aware some of these extras you were not aware of / could not give us and that's fine to an extent but DO NOT expect us to put up with not getting any of this with our CE purchase and then mess up the open beta rollout (which is the only thing we knew we were at least going to get) and then not appologise for what has happened.

I would not be suprised if because of this Mythic have lost a considerable percentage of CE orders being lost and as a result a lot of revenue due to GOA trying to prove their clientelle wrong and biting the curb for their ego. I would also like to say that I have no personal problem with any of the guys who post on behalf of GOA and neither should any of you. Like I said I've worked in customer service for a long time and 9 times out of 10 people like the guys posting here are given a PR statement that they must post word for word. I appreciate that you guys are just the messenger boys and trust that you take the personal insults with a grain of salt but I'm sure even you will be sat at your desks thinking to yourselves "boy did GOA screw up today".

I hope that your management are in constant conference calls with Mythic today and I honestly hope they are tearing them a new A-Hole because of their ignorance with this rollout. Personally I am not going to cancel my CE (I want my minature lol) and I am sure there are a lot of other people out there who are really annoyed but still have a tiny bit of faith like myself so how about giving us all a reason to keep believing and be honest, own up to what's happened, appologise, give us reliable ETA times (even if people don't like it) and your community will love you for it in the long run instead of having to sit here for a further 5 hours or so in hopes of seeing some WAR tonight.

Thank you for your time,

Rippah.

[Fiale]

I have just one question , I have had a CE pre-order since they were launched, Will I get into OB this week ?

I want a honest answer else I need to goto Play.com and cancel it now and just wait until 20th / 21st when everything is working fine and I have saved a lot of money.

[Ablation]

Right, I have not posted a single reply to knock GOA while we have been into the lead up for this. I have quietly read the forums and thought "I don't know these GOA guys, surely with this level of scrutiny they have to perform......"

sigh

Let me put this perspective. I played WoW for far too long and weeped as it was so obvious they had ripped a lot of GW's ideas and then WAR was announced. Got a little excited - perhaps some pee leaked out. I have collected and played Warhammer and W40k since I was 12 (a long time ago). I have White Dwarf copies from 15 to 256. I am currently sitting on so much GW IP that it is silly. It is fair to say I am a fan.

I have just cancelled my CE with Play as we have been lied to repeatedly. I will pick up a cheaper copy of the game in a couple of weeks - or maybe never. I am not angry at GOA. It was clear from the beginning that they were f*&*^ing useless. I am so very disappointed in Mythic. They have chosen badly their business partners.

Where is the apology from Mark Jacobs? Where is the apology from Paul Barnett. They have let the Europeans down badly.

For f*&^'s sake. Warhammer is English and yet thousands of free OB's get past the CE purchasers and the US get treated like royalty. Just really really bad service. So bitterly annoyed that the fans have been calling this one right for weeks.

GOA and Mythic have polluted the initial feelgood for this game in Europe. It is clear that they only care about the US.

Why the hell isn't there a mythic server farm here? The managed it in Oz. It's not the fact that I will be able to play ok in a weeks time (any bets?). It's the fact that we have all been lied to by every developer involved for the last two months. I personally don't like being lied to. Blizzard seem to be the winners again. Time to dust off my Hunter and go and try out Wrath of the Lich King. Never thought I would say those words - heartbreaking.

Ablation

[Xarcron]

Well firstly, thank you for the reply as late as it is its still appreciated.. atleast on my part anyway and of course it is always better late then never!

I cant help but wonder the whole registering and authentication problem sounds a bit suspicious to me, in your post you say about the 1000 player cap for each server, which is pretty small dont you think considering the amount of keys you have given out, so its not like a surprise to see about 800,000 ppl trying to join. or is it a case of oh crap they are actually trying to play lol anyway so yes you have a small cap and you say about letting more players in very slowly as not to stress the servers, i cant help but wonder if the registering process is down on purpose and your just worried about the whole game crashing, would that be a fair assumption?? i mean how hard is it to fix a problem like registration?? im not a web expert but serious how difficult can it be and how long can it take to fix?? also ETA unknown? thats another very suspicious comment.

Im a little bit angry as i woke up this morning nice and early and very excited and looking forward to playing on the open beta which was said the night before that the servers will be up but arent :( but you only have yourselfs to blame for giving out thousands of keys last minute so there was a last minute panic to grab one and get on, which im grateful for getting.

last words please please have this registration thingy up asap! :D

peace

[ulrich]

let's wait ... Let's hope

but seriously, pls GOA ( Do a favor to yourselves if you want to keep customers ) DON'T screw up the Headstart

really ... don't be so idiot, that would utterly Hurt your Egos

[Gannon]

well I just registered a US account, input a key from mmorpg.com and am now downloading the client from fileplanet.

Its going to take me 10+ hours, but that will mean that I should be able to play after work tomorrow.

If I stuck with GOA, then I wouldnt be able to register my CE code until tomorrow night, if its up, then hope that there is sufficient players allowed on, after I have patched.

All this was achieved in about 15 mins, perhaps you should look at yourselves and wonder why this should be the case?

[Grungi]

Rippah!

Srsly, Paragraphs.

[Katiechops]

Account registration and key authentication unavailableRegistration and authentication servers have been taken offline for maintenance. This means that it is currently not possible to create new accounts or authenticate Open Beta keys. During this maintenance we are processing all queued account registrations and key authentications. These services will be available as soon as this work is complete.ETA: Not availableIs this even being worked on atm? or can we all go off and do something useful with the last couple of hours we have left of our weekend before we go back to work?ETA: Not available could been 4 days for all we know.

[Sangius]

Magnus as much as this isnt your fault, im pretty disapointed. 1000 server cap? unless you have 100 servers online then there are going to be a lot of disapointed to-be-WAR players. While I understand this is still beta and GoA want to stress test all the servers including the login :P I can't even register an account and it was supposed to be up and running 11 hours ago.

[Vladdax]

Current issues
Account registration and key authentication unavailable
Registration and authentication servers have been taken offline for maintenance. This means that it is currently not possible to create new accounts or authenticate Open Beta keys. During this maintenance we are processing all queued account registrations and key authentications. These services will be available as soon as this work is complete.

ETA: Not available


Can we get an update on this? i can see the spinning spikes of doom when trying to login again. Slowly followed by the infamous 414 error :)

[Kintoo]

well the authentication server is back online but still error 414 when trying to log in :)

[Mandatory]

Magnus you monkey. I mean come on, if my job was community manager my job title alone would give it away, you are meant to be the go between, the middle man, for us the community and the Dev team (GOA) (POS)

They messed up which is nothing new and didn't let you out of your cage, thats the real reason for lack of information.

I know this is beta, I understood there would be issues but this is quite sad and tbh your reasoning behind it all screams "damage control" and lets look at where that got Funcom.

Maybe you and Famine (Funcom community annoyance) went to the same school of forum management..

Lets hope they are paying you well, eh.

[Viz79]

I am tired, Ive been doing this for hours now and I'm getting the 404 login error again. How dare they say that the servers were up 90 mins after the US when most open beta can't log in as they cant even validate their keys?

Forget this, I'm getting away from my PC. If WAR wasn't supposed to be as good as it is, I'd have cancelled my order. I have lost all respect for GOA and I want to know what Mythic has to say about this (if anything as generally they don't seem to care about Europe).

[Ceaser]

This is my first encounter with GOA survices and oh god it was a frustrating and annoying and down right silly at some points i know 2 million people on the site at once is alot to contend with and all but you had the chance to win back ALOT of peolpe today you've blew it with a few of them am still getting the game tho

[FatRatSnatch]

I am tired, Ive been doing this for hours now and I'm getting the 404 login error again.

404? where are you from, bizarro land?

[Snallis]

404? where are you from, bizarro land?

i have gotten the 404 error for 12 hours straight soon :D

[lerusius]

I have a question. Is it possible in any way for us to download the patch without login in to an account. Should take some sting away. It is kinda sad to know that we also have to download a 200mb patch when we get our accounts up and running.

[Lykurgos]

Personal note
Today is the seventh of September 2008. GOA has promised two things on this day:


Open Beta servers launched simultaniously with North American servers
Account pages brought online

Ever since GOA and Mythic started this joint venture, both parts have been very clear on the importance on equal (not identical hehe) treatment. GOA brought the EU servers online around 17:00 CET, roughly an hour and a half after Mythic opened theirs.

Magnus,

Never mind equal not meaning identical, equal in this case does not even mean comparable.

Mythic has:

1. Maintained an up-to-date website which users express satisfaction with
2. Been fairly consistently clear and complete in communications
3. Provided a working account centre
4. Provided 2 additional Preview Weekends
5. Launched open-beta effectively

GOA have achieved none of these things.

I digress though, because I would like to ask one direct question.

Question: Given that Collectors Edition pre-order customers were guaranteed open-beta, of which there are 6 days remaining with no ETA on when or even if we will be able to join, what will GOA do to compensate Collectors Edition pre-order customers that due to no fault of their own, will be unable to join open-beta?

[Rippah]

Rippah!

Srsly, Paragraphs.

lol! something went wrong when posting (I can't blame GOA for that)

Shame my post has already been forced back so no one will see it :(

[Darzok]

Its 7.38pm and i have been trying since 8.30 to enter my key and i have only just got to the page where i can type it in and still geting 414 error to be fair i feel like GOA don't care at all.

And your not helping by claming there are sever's waiting to be used when you said there is 1500 in line i get the feeling you want the game to fail or just trying to see how mad you can make the EU fan base.

I have been in ALOT of beta's and this is by far the worst so far as i have not even been able to open the client in all most 12 hour's of trying.

[Solas]

I regret buying the CE pre-order...I know that I'lll get headstart and some special items within the box but the OB access was definately the major drive for my purchase... :(

[Jayca]

They'll care soon enough. Lich King is on its way and every bad experience here will push more people to just play WoW some more. Guys, you're massive underdogs going up against the de facto market standard. Do you REALLY think this is how you'll sustain yourselves?


Haha nice threat post. I'm in beta for WOLK and have experienced numerous problems (character screen missing, headless faceless toons, constant server issues, unable to log in etc) I am as disappointed as the next person that I cant just log in Warhammer and start playing this minute but, if you've ever beta tested a game, or played an mmo for that matter issues arise.

Stuntybasher obviously didn't play warcraft from day one because if you did you know there were lots of problems. WoW fan boi srsly, no one cares if you leave and only play warcraft, luckily many of us are capable of playing more than one game. Nerd rage FTW! :rolleyes:

[danisheraser]

This is some of the worst damn BS I've heard in a long time...GOA is going to ruin Warhammer Online in Europe. THey have no...NO sense of logic at all. And all these problems with account registration is grotesque...I mean, I have never seen anything as incompetent as this when it comes to online games. I hope...cross my fingers, that all of you GOA people are being fired and left for the birds! Your not worth a god damn cent.

[Marakus]

Lol, tried logging in to WAR Euro webby and received a message that my account is suspended? seriously, I worried that GOA had management of euro war, but I never expected it to be this sad.

I can only hope that my account was suspended because I tried to log in when the system was down, or perhaps this is simply another excuse to back off and put it down to experience.

[Thretau]

Anyone got "You are already logged it" and got past it?

I was able to log in fine 30 mins ago and enter my key then it kept throwing the 414 and 5 or so minutes ago "kicked" me out and now it says "You are already logged it" =/

[Ibricidibri]

Personal note
Today is the seventh of September 2008. GOA has promised two things on this day:


Open Beta servers launched simultaniously with North American servers
Account pages brought online

I honestly don't think we've done that bad of a job with bringing the beta servers online.


-Magnus

It just keeps getting better and better :p

No, the promise was NOT that the severs would be up but nobody would be able to play on them. It was promised that we could start playing the open beta at the same time as the NA customers.

That GOA simply declares the servers "launched" without anyone but a handful being able to play on them is NOT what was promised.

This is the most pathetic attempt at marketing doublespeak ive seen in a while...

[Snallis]

i am only a humble network engineer and i bet my hat on that the 414 error is because of this:


C:\tracert authid.goa.com

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 4 ms <1 ms <1 ms vood.lan [192.168.1.1]
2 1 ms 1 ms 1 ms 3.net107.skekraft.net [213.199.107.3]
3 1 ms 1 ms 2 ms 230.net97.skekraft.net [213.199.97.230]
4 2 ms 2 ms 2 ms gw-dmz-skelleftea.ac-net.net [80.88.97.129]
5 5 ms 4 ms 5 ms te-2-4-hr2.skelleftea.ac-net.se [80.88.96.49]
6 4 ms 5 ms 5 ms te-1-1-hr1.robertsfors.ac-net.se [80.88.96.229]

7 4 ms 4 ms 4 ms gi-3-1-hr2.umea.ac-net.se [80.88.96.146]
8 4 ms 4 ms 4 ms gi-3-1-ir1.umea.ac-net.se [80.88.96.145]
9 6 ms 6 ms 5 ms gi-3-1-ir1.skelleftea.ac-net.se [80.88.96.178]
10 7 ms 8 ms 6 ms Gi6-0-404-cty-pe2.ume.se.sn.net [62.95.47.1]
11 124 ms 125 ms 125 ms xe-10-0-0.edge2.NewYork2.Level3.net [4.71.190.13]
12 125 ms 125 ms 125 ms ae-31-89.car1.NewYork1.Level3.net [4.68.16.131]
13 118 ms 119 ms 119 ms francetelecom-level3-ge.NewYork1.Level3.net [4.68.111.86]
14 * * * Request timed out.
15 * *


as you can see, the data have to travel from my computer to newyork and back to where ever it is the servers are located in europe. :confused:
i have had the 414 error all day long. What is francetelecom doing in newyork??

[Kintoo]

I wonder if I get up at 4AM if it will be quiet enough to let me log in :)

[lhb]

Post from the german CM:
http://forum1.onlinewelten.com/showpost.php?p=4154314&postcount=209

It basically says

"Guys, if the technicians gave me an ETA i would give it to you but double the hours before posting it. Unfortunately, my only info is "maintenance is over, give us feedback asap.

i know you want hard facts and honest aplogies, but facts are hard to give atm

Today at GOA, the word Catastrophe fell very often, and if today's events have no consequences, it would surprise me.

and Mythic apparently had similar probs in their first PW
(and GOA knew that and still decided not to launch sooner)
which doesnt justify todays misery"

[Bizmarc]

help...i see the spinning spikey sheild of doom when i close my eyes!

[Espion]

My eyes are red O.O Why GOA why? :(

[Trigga]

OK WTF! - right why tf are closed beta getting in first, i pre ordered fukin CE so i could get in first, they didn't pay 4 sh*t. If the SE get in b4 CE through this stupid cap system, its retarded and waste of my money - seeing as Uk is going into resession soon.

GG.

[Sarcasm]

almost 12 hours of error 414 .......

im close to tears with this now, GOA should be removed from ever doing MMO hosting ever again im a paying CE member and yet here i am , not in the OB and im sure many who own a OB place are and good on you for been so dam lucky and getting in teh dam servers


GOA I hope u all get the sack and burn for all this ... Opening the AC on the same ing day as teh OB ... bunch of useless tossers :/

See EA+ Mythic GOA are utter utter crap

[Arbiter Libera]

Seriously, I be killin' them with these authentication woes...

[Vladdax]

Post from the german CM:
http://forum1.onlinewelten.com/showpost.php?p=4154314&postcount=209

It basically says

"Guys, if the technicians gave me an ETA i would give it to you but double the hours before posting it. Unfortunately, my only info is "maintenance is over, give us feedback asap.

i know you want hard facts and honest aplogies, but facts are hard to give atm

Today at GOA, the word Catastrophe fell very often, and if today's events have no consequences, it would surprise me.

and Mythic apparently had similar probs in their first PW
(and GOA knew that and still decided not to launch sooner)
which doesnt justify todays misery"

"Maintenance is over, give us feedback"

My Feedback: 414! 414! 414!

[GDVS]

I honestly don't think we've done that bad of a job with bringing the beta servers online.
Well we wouldn't know as only closed beta people can get themselves authenticated and set up.

As an aside, I'd suggest you refrain from any "witty" asides like "Not identical hehehe" at the moment because (and trust me on this) it makes it look like you don't take the collossal incompetence of your company seriously and we are really not in the mood to be forgiving.

[Invision]

Whenever i try to login now it says im already logged in, but when i go to the key page using the link in the news post it says i need to login -.-
I know you are trying your best GOA but you must have foreseen this.
Please boot me from your system so i can log in again :D

[CatValentine]

Post from the german CM:
http://forum1.onlinewelten.com/showpost.php?p=4154314&postcount=209

It basically says

"Guys, if the technicians gave me an ETA i would give it to you but double the hours before posting it. Unfortunately, my only info is "maintenance is over, give us feedback asap.

i know you want hard facts and honest aplogies, but facts are hard to give atm

Today at GOA, the word Catastrophe fell very often, and if today's events have no consequences, it would surprise me.

and Mythic apparently had similar probs in their first PW
(and GOA knew that and still decided not to launch sooner)
which doesnt justify todays misery"

wow very interesting thanks, love that German CM, he talks straight and admits faults in no uncertain terms,

xxx

[Rendrag]

Be grateful it thinks you are logged in. Every time I try to log in all I get is error 414, which is all I have had since 8.30 this morning , 12 hours almost!

[Chibito]

I posted this on another thread but...

Will people with the Collector's Edition get a refund for not getting into the Open Beta today? The box says GUARANTEED Open Beta access, doesn't that give us a right to get into the beta before the freebie guys? We have a GUARANTEED access, they DON'T. I am expecting to get money or into the Open Beta before the people who didn't pay to get into the Beta.

[Darzok]

almost 12 hours of error 414 .......

im close to tears with this now, GOA should be removed from ever doing MMO hosting ever again im a paying CE member and yet here i am , not in the OB and im sure many who own a OB place are and good on you for been so dam lucky and getting in teh dam servers


GOA I hope u all get the sack and burn for all this ... Opening the AC on the same ing day as teh OB ... bunch of useless tossers :/

See EA+ Mythic GOA are utter utter crap

I feel the same i only got the CE so i would get in the headstart and open beta by the way its going i will only get to play the headstart since GOA seems happy to make sure none of us CE will make it in to the open beta.

[lhb]

wow very interesting thanks, love that German CM, he talks straight and admits faults in no uncertain terms,

xxx

That's why I posted it, nice change from the usual marketing spin I thought :)

[ratstail]

Post from the german CM:
http://forum1.onlinewelten.com/showpost.php?p=4154314&postcount=209

It basically says

"Guys, if the technicians gave me an ETA i would give it to you but double the hours before posting it. Unfortunately, my only info is "maintenance is over, give us feedback asap.

i know you want hard facts and honest aplogies, but facts are hard to give atm

Today at GOA, the word Catastrophe fell very often, and if today's events have no consequences, it would surprise me.

and Mythic apparently had similar probs in their first PW
(and GOA knew that and still decided not to launch sooner)
which doesnt justify todays misery"

so sorry im in wrong here

but it says that the maintenace is over this said why am i still getting 404 error and some other ones

[nelg39]

Right, I have not posted a single reply to knock GOA while we have been into the lead up for this. I have quietly read the forums and thought "I don't know these GOA guys, surely with this level of scrutiny they have to perform......"

sigh

Let me put this perspective. I played WoW for far too long and weeped as it was so obvious they had ripped a lot of GW's ideas and then WAR was announced. Got a little excited - perhaps some pee leaked out. I have collected and played Warhammer and W40k since I was 12 (a long time ago). I have White Dwarf copies from 15 to 256. I am currently sitting on so much GW IP that it is silly. It is fair to say I am a fan.

I have just cancelled my CE with Play as we have been lied to repeatedly. I will pick up a cheaper copy of the game in a couple of weeks - or maybe never. I am not angry at GOA. It was clear from the beginning that they were f*&*^ing useless. I am so very disappointed in Mythic. They have chosen badly their business partners.

Where is the apology from Mark Jacobs? Where is the apology from Paul Barnett. They have let the Europeans down badly.

For f*&^'s sake. Warhammer is English and yet thousands of free OB's get past the CE purchasers and the US get treated like royalty. Just really really bad service. So bitterly annoyed that the fans have been calling this one right for weeks.

GOA and Mythic have polluted the initial feelgood for this game in Europe. It is clear that they only care about the US.

Why the hell isn't there a mythic server farm here? The managed it in Oz. It's not the fact that I will be able to play ok in a weeks time (any bets?). It's the fact that we have all been lied to by every developer involved for the last two months. I personally don't like being lied to. Blizzard seem to be the winners again. Time to dust off my Hunter and go and try out Wrath of the Lich King. Never thought I would say those words - heartbreaking.

Ablation

Ive all ready canceled all 5 copies of my and my family's CE's, i wasnt going to bother posting anymore, and although we have waited so long for this game to come out, am as of now not planing on playing at all.

We are also fans of the ip and its really sad that mythic and games workshop have allowed GOA to do this to the EU community.
I quoted your post because i really feel it hits the nail on the head, the feel good and anticipation has totally gone.

Thanks again GOA for spoiling such a great game.

[SoetnoZ]

I hope, and truly believe that this is the kick in the butt that GOA needs to realise that they need to listen to their community.
And realy, to not let the CE and SE editions in first, is like pissing in our faces to speek the truth.

But im positive, im more hyped then ever to get in game :D

[oystein]

Well the network route to authid.goa.com seems pretty f**edup. Wondering if that is the reason for all the 414..

tracert authid.goa.com

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms *********
2 37 ms 38 ms 10 ms c01305AC1.dhcp.bluecom.no [193.90.48.1]
3 9 ms 9 ms 8 ms ge-0-0-3-10.br1.osls.no.catchbone.net [193.75.2.205]
4 12 ms 9 ms 9 ms oso-b2.link.telia.net [213.248.101.37]
5 16 ms 17 ms 16 ms kbn-bb2-link.telia.net [80.91.251.49]
6 26 ms 20 ms 21 ms hbg-bb2-pos5-0-0.telia.net [213.248.65.125]
7 31 ms 31 ms 29 ms adm-bb2-pos7-0-0.telia.net [213.248.65.161]
8 31 ms 30 ms 42 ms adm-b3-link.telia.net [80.91.254.129]
9 34 ms 30 ms 28 ms francetelecom-ic-123778-adm-b3.c.telia.net [213.248.82.130]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 48 ms 43 ms 42 ms rtmt2goa02-v220.net.m1.fti.net [81.52.142.10]
18 * rtmt2goa02-v220.net.m1.fti.net [81.52.142.10] reports: Destination net unreachable.

[Kintoo]

hmmm have you heard of load balancing and server replication? works wonders in situations like this.

[Stuntybasher]

Stuntybasher obviously didn't play warcraft from day one because if you did you know there were lots of problems. WoW fan boi srsly, no one cares if you leave and only play warcraft, luckily many of us are capable of playing more than one game. Nerd rage FTW! :rolleyes:

No, actually I played from the beta onwards to about, ooh... six months or so ago? Then I quit because I was bored with the game. Checked out the Lich King beta, it didn't spark my interest. If WAR doesn't either, I won't play anything.

But that's beside the point. Most people WON'T play more than one game (this is a fact made abundantly clear by market research), they'll pick one. They're obviously comfortable with World of Warcraft since it has well over 10 million players, a figure that will obviously increase as Lich King releases and people return to check it out.

The fact is that most people out of those 10+ million weren't around for the WoW launch, they've only experienced the smooth service they get these days. If WAR doesn't seem like it's their cup of tea or the service is so broken they can't get in to play the game, guess which game they'll pick up when the two launch.

When you're the overwhelming market leader, you can afford a bit of a hicup. When you're a relative unknown (again, how many of those 10 million WoW players played DAoC? Not many!), you'd best be on your A-game if you want to challenge the big guy. This, I hope, is not GOA's A-game.

Post s**t about nerd rage all you want, but do it while looking into a mirror.

[Tyn]

GOA, seriously. Just tell us now if there is no point hanging around for any longer. Because its been far to long for you to continue being arseholes about this. Your technicians need to be replaced. Your managers fired, your web team retrained. All that before headstart, because they are not up to this task right now, that is very clear.

So my REQUEST:

Give us a real update: Is the chance of EVERYONE getting into the beta tonight (like they are supposed to mind you) Or should we all give it a rest, and come back tomorrow afternoon. I would say morning, but that would be a waste of time considering your company is not filled with morning people... or afternoon people for that matter.

Just put us out of our missery, silly updates that we already know are pointless and just fueling our utter disgust and rage at you right now. Speak clear, to the point and without your usual dose of arrogence and lets end it now after 12+ very unnecisary hours of sheer boredum i will never get back thanks to your poor planning skills.

No kind regards what-so-ever.

[Jeronas]

wow very interesting thanks, love that German CM, he talks straight and admits faults in no uncertain terms,

xxx

Well the first person they should fire right at the spot within GOA is their FLASH horny webdesigner!

The whole failure started right there.

And that the word "Catastrophe" has fallen within GOA many times today that does actually not put my mind at ease at all.

When these kind of words fall within a company, then we know what the outcome of this Open Beta will be. In worst case this will also have severe concequences about the state of the game here in Europe next sunday when the Headstart is supposed to start!

I now feel really sorry for all the CE Pre-Order people who have paid the full 80 euros already for their game box.

I have paid 20 euros per box (one for me and one for my gf). So in worst case I lose 40 euros on all this. At least I can still save myself 140 euros and cancel the pre-order if this "Catastrophe" isn't going to be resolved anytime soon.

Jer

[lhb]

so sorry im in wrong here

but it says that the maintenace is over this said why am i still getting 404 error and some other ones

Probably because the maintenance didn't have the desired effect ;)

[Mallas]

I still do not understand why you could not have opened registration a week before OB started to iron out bugs.

Magnus. You say you have no defense. But you don't even offer an apology. Why oh why are you even in a customer service roll?
Then you have the hide to request no flaming, even though GOA has no idea on how to learn from past mistakes and just continues to show incompetence of the highest level.

I have decided to just cut my losses, I just ordered a U.S. version of Warhammer and don't expect to even get into the EU OB even though I paid good money, no thanks to GOA.

[Underdark]

Personal note
Today is the seventh of September 2008. GOA has promised two things on this day:


Open Beta servers launched simultaniously with North American servers
Account pages brought online
You must be joking defintely, what good is to have servers online if nobody can register in your so called Account pages brought "ONLINE"(LOL) to play the game, what CB ppl are there? so what what about the other 280.000 ppl that still havent seen anything about the game ?

Stop joking, you are lying to yourself and mostly to the community itself, you're nothing but a jerk, mind your tongue, nobody here wants to hear you play, gives us accurate data, stop joking, and put the game to working for the rest of the ppl that actually paid for it...

[Solas]

Best part of this?
Mythic don't care about EU. For them we are some banana gatherers from 3rd world. They are 100k of EU customers that payed for beta? LOL, it cost us too much to have servers for them, make 6 servers and let 5k in, but not the ones that payed and insulted us with theyr 70euros - they think they can buy us with 70euro for a CE box? hahahahaha - the only good and real customers we care are in the NA, the rest, WE DO NOT CARE.

Ty Mythic, ty Mark Jacobs to show EU again what we are for you.
Third world customers

This post (with some softening in the contents) summarizes it all. As a matter of fact, we have not seen ANY comment from Mythic on what happened today...

[Lykurgos]

Post from the german CM:
http://forum1.onlinewelten.com/showpost.php?p=4154314&postcount=209

It basically says

&quot;Guys, if the technicians gave me an ETA i would give it to you but double the hours before posting it. Unfortunately, my only info is &quot;maintenance is over, give us feedback asap.

i know you want hard facts and honest aplogies, but facts are hard to give atm

Today at GOA, the word Catastrophe fell very often, and if today's events have no consequences, it would surprise me.

and Mythic apparently had similar probs in their first PW
(and GOA knew that and still decided not to launch sooner)
which doesnt justify todays misery&quot;

Wow, this German community manager is Mr Straight-Talk express compared to some others. I like it.

[Xandax]

Post from the german CM:
http://forum1.onlinewelten.com/showpost.php?p=4154314&postcount=209

It basically says

"Guys, if the technicians gave me an ETA i would give it to you but double the hours before posting it. Unfortunately, my only info is "maintenance is over, give us feedback asap.

i know you want hard facts and honest aplogies, but facts are hard to give atm

Today at GOA, the word Catastrophe fell very often, and if today's events have no consequences, it would surprise me.

and Mythic apparently had similar probs in their first PW
(and GOA knew that and still decided not to launch sooner)
which doesnt justify todays misery"

If a true quote then *this* is indeed community management.
And I truly hope his predictions holds true.
There is no way - in my opinion -this shamble shouldn't have consequences. Anything else will severly be a slap in the face and confirm we are second rate customers who have to accept sub par service from GOA.

[Ziltoid]

I heard you got a movie coming out soon?

http://i38.tinypic.com/vnp1jk.jpg

[Hanso]

To be honest the post from the German CM makes me really really angry, GOA KNEW BEFOREHAND that Mythic had serious problems with first PW and they did NOTHING.

Please fire ANYONE responsible in the managment team (and that ridicolous flash guy).

[Nitrius]

So any more updates? I wouldn't mind an update like once every hour or something like that... The German CM, seems to be good at it at least.

[Bizmarc]

hahahaha for the 10-15 mins they reactivated the login on the site i imagine the converstation went alittle like this-

Engineer 1 'ok so we change this bit'
Engineer 2 'yea yea lets get that out the way quickly and do this bit'
Engineer 1 'sure let me just open this'
Engineer 2 'open what? no no no NO that links to the website! Switch it off switch it off!'
Engineer 1 'I'm trying dammit!'

[Kasshern]

This kind of posts reminds me of Puss in Boots...and it wont work on me.

After all the major screwup that was today (and it will stretch a bit more through the week, mark my words) there is no possible way you can make it out of this with such lousy damage control.

This has struct the image and reputation of Warhammer so so so hard in a bad way, like most people here I too have had friends losing all their will to play this game...heck even I have.

All pre-orders cancelled and awaiting on what happens during next week but something tells me that failures like this one will not end here...

What a shameful company.

[Sarcasm]

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *************
2 39 ms 39 ms 39 ms 192.168.153.1
3 158 ms 40 ms 40 ms 98.Red-80-58-115.staticIP.rima-tde.net [80.58.11
5.98]
4 54 ms 55 ms 80 ms So7-0-0-0-grtmadde2.red.telefonica.wholesale.net
[84.16.8.113]
5 88 ms 83 ms 87 ms So3-3-0-0-grtlontl3.red.telefonica-wholesale.net
[213.140.37.10]
6 83 ms 82 ms 83 ms francetelecom-7-2-0-0-grtlontl3.red.telefonica-w
holesale.net [213.140.52.118]
7 82 ms 85 ms 85 ms 81.253.131.74
8 87 ms 85 ms 84 ms 81.253.129.118
9 84 ms 87 ms 85 ms tengige0-13-0-0.ntaub101.Aubervilliers.francetel
ecom.net [193.251.126.210]
10 83 ms 81 ms 84 ms ge-3-0-0-0.ncidf203.Aubervilliers.francetelecom.
net [193.251.126.209]
11 97 ms 81 ms 81 ms 193.253.13.78
12 82 ms 94 ms 82 ms rtmt1goa01-v220.net.m1.fti.net [81.52.142.9]
13 * * rtmt1goa01-v220.net.m1.fti.net [81.52.142.9] reports: De
stination net unreachable.

Trace complete.

[Tomkek]

Hm funny, the window that opened, after I clicked the activation link in my email has been loading for three hours now... ;D

I, as many others I guess, would like to know when will the authentication of our accounts be processed, so we can proceed into queuing in order to get onto the servers and do some serious fighting? Cause that ETA really isn't all too helpful... ;p

[Kolath]

Yes it is a true quote from the German CM.
Yes, he knows what being a CM is all about compared to I am sorry to say Ian and Magnus.

Ian and Magnus, you guys need to go over and have a SERIOUS shop talk on how things are done with mr Sterntaler.

[Griffsson]

Magnus.

I've asked it once before it is very simple:

As a result of the Technical Difficulties GOA have encountered and the cautious rate of letting people access the EU server.

Can you give a rough ETA of when all people owning Beta keys will be able to access the Open Beta?

You do not have to be overly specific. But would you say Today, Tomoorrow, Tuesday, Wednesday, Never?

[Calelith]

I posted this on another thread but...

Will people with the Collector's Edition get a refund for not getting into the Open Beta today? The box says GUARANTEED Open Beta access, doesn't that give us a right to get into the beta before the freebie guys? We have a GUARANTEED access, they DON'T. I am expecting to get money or into the Open Beta before the people who didn't pay to get into the Beta.

We wont get any money etc as the box says Guaranteed beta access but doenst give a date, so they could give us 5 mins of beta and still be in the right.

I do however think we CE players should get in first as we have preordered for longer, are paying more for the game and i believe are the only ones to pay for a pre-order.

IMO

1st.CE
2nd.SE
3rd.Free Keys

Thats both fair and logical

[Appleheart]

Yeah, this is so much fun. Being promised access to the open beta today, and then... well... nothing. There was even a nice remark made by IainC or MagnusK yesterday about how solid the new account page was. Two thumbs up on that brilliant remark!

Back now to juggling error messages. 414 on attempt one, and right after it says I am logged in. Then 414 a few seconds later, and back to being logged in. All the while it won't let me past the actual log in bit.

Oh and not to forget. Great work on not telling us about only letting people in in waves, starting with the closed beta people, prior to tonight, AFTER all the registration issues. If we had been informed of that right away perhaps some of us could have done something more contructive with their day other then spending 12 hours trying to add a beta key to their account.

Great job guys! Can't wait to see how the real launch will be!

[Nates]

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms ***********
2 29 ms 30 ms 29 ms -dsl1.wh.zen.net.uk [62.3.83.20]
3 30 ms 29 ms 30 ms bolzano-ae-0-232.wh.zen.net.uk [62.3.80.233]
4 30 ms 44 ms 29 ms ge-6-8.car1.Manchesteruk.Level3.net [195.16.169.
89]
5 46 ms 36 ms 37 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
6 38 ms 41 ms 38 ms ae-0-53.gar1.London1.Level3.net [4.68.116.75]
7 43 ms 42 ms 42 ms so-5-1-0-0.loncr5.London.opentransit.net [193.25
1.254.97]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 45 ms 48 ms 49 ms rtmt2goa02-v221.net.m1.fti.net [81.52.142.42]
13 * rtmt2goa02-v221.net.m1.fti.net [81.52.142.42] reports: Destinatio
n net unreachable.



I have the utmost respect for the German CM following his comments. I much prefer his tell-it-like-it-is posts to the rather sycophantic approach adopted by MagnusK.

[CatValentine]

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *************
2 39 ms 39 ms 39 ms 192.168.153.1
3 158 ms 40 ms 40 ms 98.Red-80-58-115.staticIP.rima-tde.net [80.58.11
5.98]
4 54 ms 55 ms 80 ms So7-0-0-0-grtmadde2.red.telefonica.wholesale.net
[84.16.8.113]
5 88 ms 83 ms 87 ms So3-3-0-0-grtlontl3.red.telefonica-wholesale.net
[213.140.37.10]
6 83 ms 82 ms 83 ms francetelecom-7-2-0-0-grtlontl3.red.telefonica-w
holesale.net [213.140.52.118]
7 82 ms 85 ms 85 ms 81.253.131.74
8 87 ms 85 ms 84 ms 81.253.129.118
9 84 ms 87 ms 85 ms tengige0-13-0-0.ntaub101.Aubervilliers.francetel
ecom.net [193.251.126.210]
10 83 ms 81 ms 84 ms ge-3-0-0-0.ncidf203.Aubervilliers.francetelecom.
net [193.251.126.209]
11 97 ms 81 ms 81 ms 193.253.13.78
12 82 ms 94 ms 82 ms rtmt1goa01-v220.net.m1.fti.net [81.52.142.9]
13 * * rtmt1goa01-v220.net.m1.fti.net [81.52.142.9] reports: De
stination net unreachable.

Trace complete.

can someone translate this?

xxx

[Seabee]

Okay like many I am annoyed at waisting a day when I was really looking forward to seeing warhammer for myself.

I am sadly not at all confident that they can fix things before the headstart. Even allowing that I paid to enter this beta that tag is only here for a week.

If the German Mod is correct, then i hope GOA are talking to the Guys that fixed it for Mythic in the US.

[Sarcasm]

Also GOA

Can we have that german CM from now on ? he is 1000000x better than you lot full stop

infact he should be made CEO of GOA as he seems the only one who has a clue about what he doing

All respect to that poor german CM he is now my hero i bet he is also sick of working for GOA too lol

[Hafoc]

I still do not understand why you could not have opened registration a week before OB started to iron out bugs.

Magnus. You say you have no defense. But you don't even offer an apology. Why oh why are you even in a customer service roll?
Then you have the hide to request no flaming, even though GOA has no idea on how to learn from past mistakes and just continues to show incompetence of the highest level.

I have decided to just cut my losses, I just ordered a U.S. version of Warhammer and don't expect to even get into the EU OB even though I paid good money, no thanks to GOA.

Well if Magnus had worked for most of the companies I have been employed he would now be looking for a new job.

He doesn't even have the balls to apologize.

It's also incredible that he thinks that they haven't done a bad job bringing the beta servers online, despite the fact that many of us still can't create/validate an account to use them!

[Arbiter Libera]

Wow, nothing's sadder then when you're beaten by the tech guys... :(

[Undeadelf]

ok we havent had an update for a while, is there any chance of any of us that are still waiting to play to get in today or are we simply wasting our time waiting for updates that dont come

[Trynthlas]

http://i38.tinypic.com/vnp1jk.jpg

[lhb]

can someone translate this?

xxx

It means FAIL. :D

[Kazad Karazin]

GOA,you are responsible for all the that happened today by being Arrogant,Unprofessional,short sighted and deaf.And beside you claim that server has been launched as scheduled.But sorry guys you are a big JOKE and today you've just proved that you are "amateurs" playing and peeing in the big pool.

Are you sure you`ll be able to run the Live servers on Sept 18th or is it too much asking?

This game will probably fail because of YOU...

[xanadib]

The only reason i can think off why Mythic hasn't as of yet given any comment on this matter is the following:

You see that airplane, flying somewhere across the Atlantic, on a straight course for dublin. stacked with servers, tech's and actual high-management personnel... no posting on forums while in the air...

On a more serious note: Magnus, why wasn't the community told of the plan of putting a cap on letting people on the servers today? the whole 25% per hour sounds like a schedule. don't think you just pulled that out of the air today, so would have been greatly appreciated if these sort of things are mentioned beforehand.

Question: where can we have a look in to the Script of GOA's launchplan? Nothing "confidential" is required, just the basic line-up of the coming 2 weeks would ease a lot of nerves.

[Robertus]

I honestly don't think we've done that bad of a job with bringing the beta servers online.

To the account pages. Well, that's another story. They've been down or not working very well for most of the day. Sorry, about that.


-Magnus

Bad - no. I think words like disastrous, abysmal, shocking, awful, diabolical, crap are more fitting.

[Snallis]

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms mygateway.ar7 [192.168.1.1]
2 29 ms 30 ms 29 ms -dsl1.wh.zen.net.uk [62.3.83.20]
3 30 ms 29 ms 30 ms bolzano-ae-0-232.wh.zen.net.uk [62.3.80.233]
4 30 ms 44 ms 29 ms ge-6-8.car1.Manchesteruk.Level3.net [195.16.169.
89]
5 46 ms 36 ms 37 ms ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
6 38 ms 41 ms 38 ms ae-0-53.gar1.London1.Level3.net [4.68.116.75]
7 43 ms 42 ms 42 ms so-5-1-0-0.loncr5.London.opentransit.net [193.25
1.254.97]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 45 ms 48 ms 49 ms rtmt2goa02-v221.net.m1.fti.net [81.52.142.42]
13 * rtmt2goa02-v221.net.m1.fti.net [81.52.142.42] reports: Destinatio
n net unreachable.



I have the utmost respect for the German CM following his comments. I much prefer his tell-it-like-it-is approach to the rather sycophantic approach adopted by MagnusK.

10 times better then my traceroute :)

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms vood.lan [192.168.1.1]
2 1 ms 1 ms 1 ms 3.net107.skekraft.net [213.199.107.3]
3 1 ms 2 ms 2 ms 230.net97.skekraft.net [213.199.97.230]
4 2 ms 2 ms 2 ms gw-dmz-skelleftea.ac-net.net [80.88.97.129]
5 4 ms 4 ms 4 ms te-2-4-hr2.skelleftea.ac-net.se [80.88.96.49]
6 4 ms 5 ms 4 ms te-1-1-hr1.robertsfors.ac-net.se [80.88.96.229]

7 4 ms 4 ms 4 ms gi-3-1-hr2.umea.ac-net.se [80.88.96.146]
8 4 ms 4 ms 4 ms gi-3-1-ir1.umea.ac-net.se [80.88.96.145]
9 6 ms 6 ms 6 ms gi-3-1-ir1.skelleftea.ac-net.se [80.88.96.178]
10 6 ms 6 ms 6 ms Gi6-0-404-cty-pe2.ume.se.sn.net [62.95.47.1]
11 128 ms 125 ms 125 ms xe-10-0-0.edge2.NewYork2.Level3.net [4.71.190.13
]
12 125 ms 126 ms 126 ms ae-31-89.car1.NewYork1.Level3.net [4.68.16.131]

13 118 ms 119 ms 119 ms francetelecom-level3-ge.NewYork1.Level3.net [4.6
8.111.86]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 197 ms 196 ms 196 ms rtmt2goa02-v221.net.m1.fti.net [81.52.142.42]
19 rtmt2goa02-v221.net.m1.fti.net [81.52.142.42] reports: Destination net unr
eachable.

Trace complete.


I live in sweden, very odd this traceroute is........

[Makku]

What happened to keeping us informed Magnus?

M

[Meugen]

anyone else having problems DLing the patch...its going EXTREEMLY slow (still at 2% after 30 min)

is there anywhere else i can DL the patch?

[Viz79]

Bad - no. I think words like disastrous, abysmal, shocking, awful, diabolical, crap are more fitting.

Can you believe the audacity of the man? Commenting on the fact servers came online in 90 mins after the US?

DOES HE not understand that people not in CB CAN NOT log in and validate keys? OMG! What's the point of congratulating himself for bringing a ship into dock if he can't actually extend the bridge for people to get on? Meanwhile people in the US are amazing fun and enjoying themselves AGAIN.

[dayloon]

Well that server maintenance made a MASSIVE difference.

/Sarcasm mode off

[Tomkek]

http://i38.tinypic.com/vnp1jk.jpg

That thing is pure win. Made all the stressful rage go away :)

[Nates]

10 times better then my traceroute :)

Tracing route to authid.goa.com [193.252.133.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms vood.lan [192.168.1.1]
2 1 ms 1 ms 1 ms 3.net107.skekraft.net [213.199.107.3]
3 1 ms 2 ms 2 ms 230.net97.skekraft.net [213.199.97.230]
4 2 ms 2 ms 2 ms gw-dmz-skelleftea.ac-net.net [80.88.97.129]
5 4 ms 4 ms 4 ms te-2-4-hr2.skelleftea.ac-net.se [80.88.96.49]
6 4 ms 5 ms 4 ms te-1-1-hr1.robertsfors.ac-net.se [80.88.96.229]

7 4 ms 4 ms 4 ms gi-3-1-hr2.umea.ac-net.se [80.88.96.146]
8 4 ms 4 ms 4 ms gi-3-1-ir1.umea.ac-net.se [80.88.96.145]
9 6 ms 6 ms 6 ms gi-3-1-ir1.skelleftea.ac-net.se [80.88.96.178]
10 6 ms 6 ms 6 ms Gi6-0-404-cty-pe2.ume.se.sn.net [62.95.47.1]
11 128 ms 125 ms 125 ms xe-10-0-0.edge2.NewYork2.Level3.net [4.71.190.13
]
12 125 ms 126 ms 126 ms ae-31-89.car1.NewYork1.Level3.net [4.68.16.131]

13 118 ms 119 ms 119 ms francetelecom-level3-ge.NewYork1.Level3.net [4.6
8.111.86]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 197 ms 196 ms 196 ms rtmt2goa02-v221.net.m1.fti.net [81.52.142.42]
19 rtmt2goa02-v221.net.m1.fti.net [81.52.142.42] reports: Destination net unr
eachable.

Trace complete.


I live in sweden, very odd this traceroute is........


Ouch routed via the US. I fear for your ping :(

[GDVS]

can someone translate this?

xxx
Basically it's fine until it gets to France Telecom's network, then it all falls apart. I'm not even convinced it's entirely the authentication server that's the problem, the route itself when I run the same from my machine appears to have some horrible congestion that's stopping us even getting that far (all on the France Telecom part of the route, naturally).

[kazamx]

I think my favourite comment is the one about how today has been a great success and GOA have been successful in launching OB.

GOA only ever promised to turn the game servers on, they never promised people they would be able to login to the servers. By GOAs definition of success they could have launched the servers and not connected them to the internet, but that would be a success.

It is pretty embarrassing for them and I have no doubt this is yet another black mark against their names in Mythics eyes. I feel a little sorry for the CMs, today has clearly been a desaster and they are trying to find a silver lining to make things seem like GOA haven't just been humiliated.

They are trying to act like politicians and twist the words they have said into new meanings. Everyone here knows they meant to launch and let everyone play, they failed spectacularly and are now trying to cover their .

I just hope Mythic are more on the ball with these guys than they were in the DAOC days. You just have to look at how they weazel their way out of responsibility to see the glaring difference in how Mythic and GOA are going to deal with their players.

[Brdjanin]

Game industry is the same as car industry... Italians and French are making very, very beautiful cars... German cars are beautiful too, but not as French and Italian ... but they are robust, they almost never break and you can trust them...

You get the point ?

Edit : I just had to write this ...

If you want something to be great looking, employ french. If you want it to work, employ german.

[lordbachus]

All i can say didn't we say so...

You promised good servers way beyound your performance in DAoC...

You didn't deliver, not today or in the past few months...


<sighs> server population cap of 1000, and 8 servers online.... thats 8000 players playing while there are 350 k beta keys, as i did have to pay for my beta key this changes things tremendously and i am on the verge of taking this to court....

[Sugah]

wow very interesting thanks, love that German CM, he talks straight and admits faults in no uncertain terms,

xxx

Straight answers like that I can actually live with it shows that they now they've screwed up and doesn't come across as the arrogant answers we get. No doubt soon we'll get a post from a uk cm saying how the german cm has been mis translated again.

[Jeronas]

Well if Magnus had worked for most of the companies I have been employed he would now be looking for a new job.

He doesn't even have the balls to apologize.

It's also incredible that he thinks that they haven't done a bad job bringing the beta servers online, despite the fact that many of us still can't create/validate an account to use them!

MagnusK and IanC are now been put in the same line as the Information Minister of Iraq, and Gaute G. and Erling E. from Funcom.

And the German CM is indeed from now on our hero who is the only one with 'real' balls to tell the truth about the "Catastrophe" that is taking place within GOA today!

Jer

[Hexcaliber]

Here you will find current status on hot topics. This thread will be updated continuously as more information is available.

Updated: 19:50 CET
19:50 CET: added personal note.


Open Beta Server status: Online
Patcher: Online
Account registration: Offline
Open Beta key authentication: Offline


, I honestly don't think we've done that bad of a job with bringing the beta servers online.

-Magnus
Yes congratulations on finding the power switch and running the dedicated server app provided for you by Mythic. Pity your own people couldn't sort out the auth servers though.

[Vladdax]

Hey MagnusK, any chance of an update been 2 hours now. :confused:

[jetola]

500 pr. realm pr. server ??

How many players did you calculate would buy the game. Dont you have any idea on how boxes you sold = how many servers you needed. I dont understand how the amount of people creating accounts and numbers of servers dont match - it must be possible to estimate from sales figures..???

[Athelion]

Well i don't think we can expect any updates tonight....

People do have to go home ofcourse. I'm going to relax and check back once in a while.

The thing im wondering about though is what Mythic is thinking atm. Won't they be utterly pissed??

[Jamesy247]

What total balls up eh Magnusk?.....Magnusk............Magnusk!!!
/hears light switch, and door closing...........nn

[Snallis]

Ouch routed via the US. I fear for your ping :(

me too :O i think this is why i get timeouts when i try to login also

[Reaver330]

How does GoA feel that 2700+ of their potential customers don't want them running the servers and don't trust them?

http://www.ipetitions.com/petition/warhammereu/signatures.html

Probably little to no care considering there was clearly not initial planning to what has happened today. Who cares right? You guys are getting 2mil hitting your site hard so a measly little 2700 isn't anything to be bothered about.

Myself and my fellow guildmates are giving it till tuesday the latest before we cancel our CE's and attempt to acquire US copies. We are reasonable, 2 extra days beyond the initial "launch day" is fair I would say.

GoA you really do need to get your stuff together, people aren't going to forgive that you had problems in DAoC and you really need to prove that you are capable of handling problems.

You got the beta servers online, well done. All you need now is people to actually go on the servers. If you had all the original closed beta testers on the servers now it's clear you haven't actually made any progress today other than getting your customers into a rage by wasting their time and being arrogant about it all.

I'm sure if you ask anyone that was looking forward to the game if they are extremely excited and giddy to get in they won't give the same reaction to that of a US player prior to going into open beta. This has all been demoralising and it's really going to take a lot.

On a final note I hope Mythic give you guys a slapped wrist for all of this, you are potentially ruining a game following the IP that was originally from the EU meaning it is much more likely to be a bigger hit here than in the US.

[BigFelChoppa]

Here you will find current status on hot topics. This thread will be updated continuously as more information is available.

No update in 1hour 45mins and counting

[grindae]

Well i don't think we can expect any updates tonight....

People do have to go home ofcourse. I'm going to relax and check back once in a while.

The thing im wondering about though is what Mythic is thinking atm. Won't they be utterly pissed??

24/7 support , they should have night staff and on call staff too.

and i bloody hope mythic are pissed... they should be, but again they share part of the blame for going with goa again anyway, after the daoc shambles.

[Sangbarany]

edit : double

[morph]

Magnus,

Is there an update/ETA for the registration being considered robust.
Whilst I'd quite like to play this evening, I'm happy to make other plans if the timescales look like they're going to be long - do you have a real ETA for the registration work being completed?

Morph

[Sangbarany]

FORGET a update today, go watch TV or Pron,

They are drinking beer in a pub, and tomorrow they going to start fixing the website,
Just don't waste your time dude

Its Goa remember? :!:

[Martie]

LOL thses mans arnt working at this time now. They all gone hoem to sleep. They dont give 2 shits as long as they have all the hundreds of thousands worth of pre order money totalling millions of pounds.

As we say in London, you got merked.

[huggyshaggles]

I feel sorry for you guys in Europe. I'm German as well but live in Thailand so I play on the Australian server right now. Hope GOA gets their act together!