WAR Europe Updates

[Magnus_GOA]

R.I.P
This post is no longer updated.

I hope many of you have found the information in this post useful. I've learned lots from maintaining it but right now I don't think there is a need for a general thread such as this. Instead, I'll focus on being more present on a greater variety of forums together with Nic. That said, maintaining and updating a post like this is an effective means of sharing certain types of information and should the need arise, we'll create new but probably more focused information posts.




WAR Europe Updates

Known issues
11/04 01:50 CET - Influence gain disruption
10/28 23:10 CET - RvR campaigns malfunctioning on some servers

General
11/10 18:15 CET - Master Runes fix
10/23 19:25 CEST - Client stability fix
10/06 17:50 CEST - World Shaper title
10/03 13:00 CEST - How to activate an account
09/24 13:00 CEST - Server cloning Q&A
09/18 12:10 CEST - Grace period dates and bonus days explained
09/15 08:10 CEST - CE pre-order accounts can be activated by retail SE codes
09/15 13:45 CEST - How to claim your unique Collector’s Edition content


Graveyard
For transparency, outdated news aren't deleted but moved to a separate post; the Graveyard (http://www.warhammeralliance.com/forums/showpost.php?p=1495444&postcount=2).

Server bonus
Makaisson: 20% Universal
Zhufbar: 20% Universal
Tiranoc: 20% Order
Yvresse: 20% Order


Upcoming features

Character transferNovember 10
Character transfers are well under way and we've laid out an initial plan on how to roll this out. Please keep in mind that when transfering to a server, it will as usual not be possible to host two characters of oppisite realms on that server.

Core RP
Makaisson >> Burlock

Open RvR RP
Ellyrion >> Alarielle

Core
Karak Ungor, Karak-Vlag, Karaz-a-Karak, Tor Anroc, Yvresse, Zhufbar and Worlds Edge Mountains >> Karak Izor or Karak Norn

Open RvR
Clar Karond, Mount Silverspear, Sea of Dreams, Tiranoc and Finuval Plain >> Dragonback Mountains


Realm WARNovember 10 - The Realm WAR platform is now built and it is looking very promising. There's still a couple of technical issues which need straightening out and so I can't provide an ETA on the Realm WAR pages other than that there's been significant progress and that they're implemented internally.
Test ServerNovember 7 - Mythic recently announced (http://herald.warhammeronline.com/warherald/NewsArticle.war?id=434) their Public Test Realm. This is a great step forward, and will allow for a much more thorough testing of upcoming patches than any in-house testing could provide. Currently, it is yet unconfirmed whether we will be hosting European Public Test servers. It is our explicit aim to do so as we have witnessed the expertise and passion of European gamers throughout closed and open beta. Further, the hardware to run these tests is already available. Still, there are some challenges involved, such as whether we'll be able to translate new patches sufficiently quick to enable testing within the time limits we've got at our disposal. We are considering a few different solutions to this but as of yet, these things are not set in stone.


Known issues
11/04 01:50 CET - Influence gain
We're currently investigating cases where players are unable to gain influence when participating in Public Quests. This is not limited to a specific server but only occur for a small portion of players. Seemingly, it is triggered when a player is part of a party.
Status: Under investigation
Resolution: A relog may solve the problem

* * *


10/28 23:10 CET - RvR campaigns malfunctioning on some servers
The RvR campaigns are malfunctioning on some of our servers. Symptoms of this include that keeps can be captured in locked zones and that there is a lack of a contested zone. This is a known issue which clearly has a high priority. Currently, our CSR's report these issues to their team leads who work around the issue by manually resetting the RvR campaign.

Status: manual work-around available. Contact a CSR.



General
11/10 18:15 CET - Master Runes fix
At 18:40 CET we will deploy a small client-side patch which is addressing an issue where the Runepriest Master Runes would cause a drop of performance for nearby players when deployed. This patch is applied silently; no server downtime is needed.

* * *


10/23 19:25 CEST - Client stability fix
As you all know, there's been major client stability issues over the last couple of days with frequent CTD's (Crash to Desktop) as a result. Yesterday, we deployed two client patches aimed at resolving this specific problem. They did resolve the problem for most but not all players. Also, an unfortunate side-effect was that some were also experiencing increased latency issues after these fixes. We've now deployed a third client patch which will hopefully further decrease CTD problems.

Please rest assured that this is a high priority issue and we've got QA and Monitoring working closely with Mythic to resolve this as soon as possible.

Status: This has now been resolved and while client stability will always be a high priority and something we're working to improve, the immediate situation has been thwarted.

* * *


10/06 17:50 CEST - World Shaper title
As a tribute to the patience, dedication and passion of our Closed Beta testers, they have all been granted the exclusive title "the World Shaper" this afternoon. You will find an in-game mail with the title "World Shaper". Open this and grab the attached scroll. Then open your Tomb of Knowledge where you'll see your name and your current Title. Press it to open the Title page. You'll find your new title in the "Exclusives" section and activate it by right-clicking it. Wear it with pride!

* * *


10/03 13:00 CEST - How to activate an account
I've seen many players reporting that their accounts has been closed, and being quite perplexed about this. These players have often entered the codes provided to them and activated their account during Head Start. The deal is though, that these Head Start codes in themselves don't activate the 30 free days, nor can one continue playing with these accounts unless a full retail code is entered.

Collector Edition: WARSCE
Standard Edition: WARSBX
EA Standard Edition: WARPEA
EA Standard Edition box: WARSRE
EA Standard Edition box: WARSRG
EA Standard Edition online: WARSEA

These are the only full retail codes there are. Unless you have, at some point, entered one of these codes, your account will be closed after the grace period and possibly also Open Beta bonus days are over.

On a related topic: many are having problems entering their codes and are receiving e-mails stating that the codes they've entered is in-valid or already in use. I've been in personal contact with several players, and on every single occasion, they have either attempted to enter a non-retail code, or they've entered the code incorrectly. The former is easily avoided by making sure that the code you're entering has one of the above prefixes. The latter, however, is more tricky, as it is often difficult to interpret the printing of the codes. This is naturally unfortunate, and we'll certainly do what we can to eliminate possibility of misinterpretation when printing codes henceforth. Find below a chart of common misinterpretations, from our news (http://www.war-europe.com/#/newsarchives/?id_news=en172&lang=en).

"G" may look like "6", and vice versa
"5" may look like "S", and vice versa
"B" may look like "8", and vice versa
"V" may look like "U", and vice versa
"I" may look like "L", and vice versa
"0","O" and "Q" may look like "D".

In addition, please note that "0", "O" and "Q" can't be found inside the key (but in the prefix).

To enter a key, go to war-europe.com > My Profile > Enter a Key . It is possible to register a key without logging in. Click here (http://www.war-europe.com/#/myproductkey/?lang=en) to go to the key registration page directly. Please note that the "Validate my Key" button will only appear in the bottom-right corner once a full key has been entered.

Should all of this fail, please contact Customer Support (http://www.war-europe.com/#/helpform/?lang=en).

* * *


09/31 19:30 CEST - Authentication server time-out period increased
In an effort to combat "Authentication Failed" issues, we have applied a change to our authentication servers, increasing the time-out period. Whereas this is not an end to time-out issues, we are seeing positive results and some who previously had problems logging in during prime time were able to do so effortlessly after the fix yesterday.

* * *


09/18 12:10 CEST - Grace period, bonus days and free month explained
Bonus days, grace periods, free months.. Lots of free game time but potentially quite confusing. Find it explained below. Please note that the dates and times mentioned here concern European players only.

Grace Period
The grace period is the period immediately following the Head Start. As only pre-order customers gained entry into the Head Start, only pre-order customers are have a grace period.


Standard Edition Head Start: 7 days, or up to and including September 24th
Collector's Edition Head Start: 14 days, or up to and including October 1st


Bonus days
Due to the many problems and delays during the first few days of the Open Beta GOA's CEO decided to take action and give seven free days of game play to all Open Beta players.


Open Beta participants: 7 bonus days


Free month


Anyone who buys Warhammer Online: Age of Reckoning is given 30 days of free game time.

Once you enter your full retail codes, you'll see any bonus days credited to your account in your Account Management pages.

* * *


09/15 13:45 CEST - How to claim your unique Collector’s Edition content
Both the Standard Edition and Collector’s Edition pre-orders grants access to bonus in-game items. Whereas these are treasures indeed, they pale in comparison with the riches provided with the full Collector’s Edition in-game content:


Libram of Insight – Increased experience gained during 60 minutes. Three uses, 90 minute reset timer
Unique CE character heads – Twelve special heads (one male, one female for each race*)
Twelve special quests – one PvE and one RvR quest for each race
Twelve special titles – one of the rewards for completing the quests

*With the exception of the Greenskins who get one Orc, one Goblin special head
How to claim items
This bonus content can only be accessed by entering a Collector's Edition code found in the full retail box. CE retail boxes will not be available before September 18th.

To claim this content, enter your CE code at our code entry page (http://www.war-europe.com/#/activation/?lang=en). Items will be given to you in the same way as pre-order bonus items are: once the code is activated you will be sent an in-game mail with the item(s) corresponding to the code entered. Quests will be made available through the Tomb of Knowledge.

The unique CE heads work similarly. You will be mailed a head item (a bit gross, yes, but this is WAR). Functionally, the special head is like a very special and permanent dye: bring it to a dye merchant, preview the face and go for it. Do remember that once changed, you will not be able to un-do the face transplant.

[Magnus_GOA]

Graveyard
Outdated content from the original post at Warhammer Alliance (http://www.warhammeralliance.com/forums/showthread.php?p=1495422#post1495422) and FreddysHouse (http://forums.freddyshouse.com/warhammer308/231703-war-europe-updates-updated-10-28-23-10-cest.html) in no particular order.

10/25 18:40 CEST - Guild Standard stuck issue: resolution available
For some time, there's been an issue where Guild Standard bearers have had their banners become stuck. One situation where this has happened is when a guild has captured a keep (by placing one of their Guild Banners on it), whereafter the server has crashed. In these situations, the keep would have reverted back to its uncontested state, but the Standard would have remained unavailable and the guild left unable to claim new keeps. Our CSR's have previously been unable to resolve this, but a resolution has now been devised and we can manually help players with this issue. When in need of a Guild Banner reset, it is vital that the actual banner carrier submit the ticket to our CSR's personally. This is because we need to access the banner carriers account to resolve the issue. Naturally, out of respect of our player's privacy, we will only access a player's account when we've been specifically asked to do so by the owner of the account.

In short: Got a stuck Guild Standard? We can now help, but only if the ticket is submitted by the character/account of the banner carrier.

Resolving this issue is quite time-consuming but our senior CSR's are working hard to help everyone in need.

* * *

10/28 23:10 CET - Instances unavailable on some servers
Instances are not available on some of our servers. This is a known issue and while Mythic is working on a permanent solution, we're trying to find a work-around (other than server restarts). We've currently seen these issues on a handful European servers.

11/09 Update: This is no longer a general problem.

* * *

09/15 08:10 CET - CE pre-order accounts can be activated by retail SE codes
If you have pre-ordered a Collector's Edition and opened a Head Start account using the codes provided with the pre-order box, it is possible to continue playing this account using a retail Standard Edition box and the activation codes found within. Doing so will not remove the pre-order bonuses, but one will not gain access to the unique CE in-game content such as bonus quests, titles and special heads.

* * *


10/21 18:25 CEST - Keep Lord hotfix
Since yesterday, there's been an issue where Keep Lords in Tier 4 has been absent. A solution has now been found and to implement this, we're restarting our servers at 18:35 CEST. This is a fairly quick process and they should be online after 20 minutes - hopefully with Keep Lords!

Update 18:50 : All servers are now back online.

* * *

09/26 13:00 CEST - Cloned servers, server population and realm balance addressed
I'm sharing here a recent post from FreddysHouse (http://forums.freddyshouse.com/warhammer-308/232305-well-server-clone-didnt-work-post3434197.html#post3434197).Cloned server population
Indeed, not as many chose to move to the new clone servers as we had hoped for. There are many explanations to this, many out of our direct control. One area where we could have done better, such informing the general public of the cloning process. Not all our players are reading the news on war-europe and even fewer regularly check community forums for devposts. We recognise this and as a response, we have now changed the 'Message of the Day' on the cloned servers to indicate that they've been cloned. Further, we've updated the Patcher to include information on this.

One thing to consider regarding the population on the freshly cloned servers is that, as has been pointed out, we'd open new servers anyway. New players are signing up for WAR in a steady stream and our marketing campaign across Europe has only just started for real. We will see many, many more joining our ranks as time go on. In due time, the servers will feature a strong populace.


Population caps
It has been said before and I'll say it again: if reducing queues was as simple as to increase the server caps on our servers, we'd do it. There really is a need for steadfastness and for us to, frankly, not yeild to the demands of the few who are frustrated after an hour's queue. For what would happen if we did? Hypothetically, let us assume that we could increase the population cap now. What would then happen when the population of the server would enter tier four and start doing end-game RvR? We would have one of two situations: either we'd be forced to lower the server cap and create larger queues than ever before, or we'd keep the cap and see zones crashing left and right. Neither of these situations is a pretty outlook. Forgive me for repeating myself but please let me reiterate that our Prime Objective is to provide stable servers to our players. Not only right now - little more than a week after launch - but for years to come.


CTD and requeuing
Crash To Desktop (CTD) is something Mythic has been working on with a high priority for a long time and we've seen great improvements over the last month and even since Open Beta. CTD's in combinations with server queues is something which has been adding salt to the wounds of tired warriors. Mythic are currently working on a fix for this, allowing players who've recently crashed to jump the queue. Keep an eye on war-europe and the Herald for updates on this.


Character transfers
Mark Jacobs has said many times over that WAR will offer free character transfers. This will be so, but not quite yet. We're fresh out of the gate, we're seeing the population distribute itself somewhat and when the timing is right, we'll offer character transfers.


It's not been two weeks since the CE Head Start begun and it's been an exciting time for all involved. There is no non-dictatorship way of running an MMO which can guarantee a complete lack of queues. Server populations and realm balance is an organic process which cannot - and should not - be governed from above. With server cloning and future character transfers we are providing tools which help the roots to grow more freely. Rest assure though, we will not only provide the tools, but also incentives. More on this in due time.
* * *


09/30 13:00 CEST - "Authentication Failed - Application Will Now Terminate" info
Many players are experiencing time-out issues, resulting in "Authentication Failed - Application Will Now Terminate" errors. There could really be any number of issues causing this but essentially it is an indication that the communication between one's computer and the WAR servers is limited.

Some users experience these problems despite having excellent bandwidth and being able to play other MMO's without any problems. This is so because their ISP (Internet Service Provider) has allowed exceptions for the traffic generated by these games. WAR is still new, and so many ISP's have not made the neccessary adjustments to their network.

Below is the IP address used by WAR in Europe, along with the ports used (should you need to reconfigure your firewall). If you are experiencing the "Authentication Failed - Application Will Now Terminate" error and cannot find a solution to this problem, you may want to contact your ISP and provide them with this information. They'll know what to do with it and hopefully, this will resolve your problem.

IP:
80.12.99.0/24
80.12.100.0/24
80.12.101.0/24
80.12.102.0/24

Ports:
TCP: 80, 8040-8047, 10622
UDP: 1024-65535 * * *


10/02 13:15 CEST - Billing pages due October 8th
Currently, the European billing pages are not active. We will bring them online by October 8th, along with pre-paid game cards which will be available throughout Europe on this day.
* * *



10/14 15:30 CEST - Technical issue on Karak Eight Peaks
UPDATE 17:25 CEST - this has now been resolved.
There's a technical problem on Karak Eight Peaks affecting some, but not all, players. Among the various issues reported to are:


guilds unavailable
guilds disbanding
friend lists empty
inability to join a party
inability to join a scenario
inability to interact with NPC's or Flight Masters

In some cases, re-logging will temporarily resolve some of these problems but it is naturally only a band-aid solution. This issue is being investigated with urgency by our technical teams and whereas we're hoping to find a solution soon, I don't have an ETA right now. We're keeping the server online for now as not all aspects of the game are affected, but we'll bring it down if needed.

* * *


10/14 15:30 CEST - Technical issue on Karak Eight Peaks
UPDATE 17:25 CEST - this has now been resolved.
There's a technical problem on Karak Eight Peaks affecting some, but not all, players. Among the various issues reported to are:


guilds unavailable
guilds disbanding
friend lists empty
inability to join a party
inability to join a scenario
inability to interact with NPC's or Flight Masters

In some cases, re-logging will temporarily resolve some of these problems but it is naturally only a band-aid solution. This issue is being investigated with urgency by our technical teams and whereas we're hoping to find a solution soon, I don't have an ETA right now. We're keeping the server online for now as not all aspects of the game are affected, but we'll bring it down if needed.

* * *

10/10 11:05 CEST - The 1.02 Patch is now Live on European servers
There's a display bug on the server list, resulting in the bonus given to underpopulated or imbalanced servers is not displayed. It is still active though. This is being investigated together with Mythic and we hope to have the list displaying these bonuses later today. On the following English servers, Order players are receiving a 20% bonus to experience and renown gain.



Alarielle
Clar Karond
Karak Ungor
Karak-Izor
Karak-Norn
Karak-Vlag
Karaz-a-Karak
Makaisson
Tiranoc
Tor Anroc
Worlds Edge Mountains
Yvresse
Zhufbar


* * *


10/13 18:15 CEST - Altdorf malfunction on Karak Eight Peaks
We are currently experiencing a problem with Altdorf on Karak Eight Peaks. The city was besieged this Saturday. By now, the city should have fallen back into a contested stage and Destruction characters should have been cleansed, but this has failed to occur and it is still Destruction controlled. Our QA department is investigating this and a report has been sent to Mythic for further analysis.

Status: Resolved

* * *


09/15 13:00 CEST - Code FAQ
Your complete guide to codes. Since abbreviations is the spice of life, here's the need-to-know ones: SE=Standard Edition, CE=Collector Edition, HS=Head StartPCEA01 CE HS
PSEA01 SE HS
PSEA0M SE HS
PSEA0N SE HS
WARSCE CE Launch
WARSBX SE Launch
WARPEA SE Launch
WARSEA SE Launch
WARSRE SE Launch
WARSRG SE Launch
PSEG01 SE Bonus item
PSEGOM SE Bonus item
PSEGON SE Bonus item
PCEIR1 CE Bonus item
PCEIE1 CE Bonus item
PSEXBM SE Bonus item
All codes are entered via our code entry page. We'll be using this system for all sorts of stuff in the future, such as claiming bonus items given out in competitions. When a Bonus item code has been entered, validated and confirmed, you will find the item in your in-game mailbox.

The series of codes labelled 'Launch' cannot be validated before 07.00 CET September 18th.

* * *


10/09 13:00 CEST - Patch 1.02 due Friday
As the sun is rising over the American east coast, preparations for the 1.02 patch is well under way. US servers will be taken down in a few hours and the 1.02 patch will be implemented. European players will continue playing the 1.01 version today, as we don't want to bring down our servers during the late afternoon/early evening unless absolutely necessary. We are planning to implement the 1.02 patch on European servers during Friday morning.

Patch 1.01: Complete!
10/03 10:50 - Our game servers are currently offline during the patch progress and everything is proceeding in accordance with our plan.
10/03 11:41 - The 1.01 patch is now successfully implemented on all European servers.

See the patch notes here (http://img.war-europe.com/syndic_img/news/patches/Patch101_EN.html).

* * *


10/02 16:30 CEST - Patch 1.01 to be implemented tomorrow morning
Mythic are currently implementing the 1.01 patch to their American servers. In order to keep the European servers running during prime-time, we chose to postpone the patch implementation until Friday morning, when less players are online. We are planning to bring down our game servers at 08:00 CEST and hope to have them back online by 11:00 CEST. During this time, I'll keep you informed through this post.

* * *


10/02 13:00 CEST - Major service outage this morning
This morning at 10:10 CEST, a major disruption hit the European internet infrastructure as a connection between Paris and London was severed. Many small and large service providers were influenced by this, including GOA. Specifically, many players could not access our patch server or our website, hence were not able to play the game. Further, we were unfortunately also somewhat handicapped by this, as we were not able to update war-europe as we normally would have been. We're very sorry for this and we are taking measures to inform European players faster, should an outage of this magnitude ever occur again. That said, we are confident that our ISP, France Telecom, will be investigating the cause of this outage thouroughly and do everything in their power to prevent such a disruption from occuring again. This problem was resolved at 11:50 CEST and all game services are now fully operational.

* * *


09/29 11:50 CEST - In-game CSR tickets unavailable [resolved]
After the successful server maintenance this morning, we are unfortunately experiencing an issue with our in-game support tools. As a result, it is currently not possible to submit in-game help request tickets. We are working on a solution for this and hope to have this service back online shortly. Apologies for any inconvenience caused by this.

*Update 13:10* In-game help requests are now available on all our servers.

* * *


09/24 13:30 CEST - Adventurer's Handbook code not working in Europe
Players who has bought the WAR Official Game Guide by Prima Games are given a code to activate two bonus in-game items; an atlas and an in-game handbook. These codes cannot be activated on war-europe, as they are US-only codes. Later, an European version of this guide will be released, along with European codes.

* * *


09/25 10:50 CET - Cloning
As stated before, the English language servers to be cloned are:

-Karak Eight Peaks > Tor Anroc
-Karak Azgal > Zhufbar
-Karak Hirn > Yvresse
-Eltharion > TiranocServer cloning status log
10:50 CET - Cloning in progress.
13:15 CET - Cloning complete. We're currently testing the servers internally and will bring them back online as soon as this work is finished.
14:03 CET - The cloning process has been completed successfully for all four English servers. All Eight servers involved are now online but currently unavailable. They will be accessible soon.
14:20 CET - We are still doing some tests and will be back with updates as soon we're finished and ready to open the servers.
14:35 CET - New ETA is 15:15 CET. Sorry about the delay.
15:10 CET - All cloned servers and their clones are now ONLINE.

* * *

09/14 20:00 CEST - Unable to create new character
Some players have been unable to create a new character and are constantly being prompted that the name they have entered is a duplicate name. We are looking into this but as of now, we have no real solution or an ETA on this issue.

* * *

09/14 16:30 CET - Localized voice-packs [Only concern non-English users]
As of Sunday, a 200mb localized voice patch was made available. This is a 'core' set of localized voices. A larger patch, weighing in on some 500mb will be made available at a later stage. This core package include the most vital NPC voice interactions. More variety is to be expected when we release the second, extended voice package.

These content packages will only be downloaded for your specific language. English users need not worry, as English voices are included in the game client per default. So, if you are running a Spanish client, you will only download the Spanish voice package. As more and more localized content is added, you will automatically download new Spanish content.

* * *

09/18 19:00 CET - Some servers nearly full
Some of our servers are seeing regular queues, despite being on full or nearly full capacity. We would advice new players to create characters on less populated realms. The English servers with the highest density and queues are currently:


Axe Bite Pass (Core)
Karak Eight Peaks (Core)
Karak Azgal (Core)
Karak Hirn (Core)
Eltharion (Open RvR)

We are currently investigating the possibility of cloning our servers, but we have no information on this as of yet.
* * *


09/20 16:40 CET - European Realm WAR pages!


Realm WAR is coming to Europe! Initially, the European Realm WAR page will feature Leaderboards, Character Search and Guild Search. We expect the RealmWAR pages to be online toward the end of next week. Server Status will be added later.
New English Core server: Clar Karond
Correction: The grace period is not aborted upon activating one's Live code. The grace period and free month are accumulative.


Deleted posts (I'm running out of space)
09/15 11:50 CET - Password reset now available
09/15 17:00 CET - Mail server issues
09/15 18:00 CET - Mail server issues being resolved
09/14 21:00 CET - the Customer Service teams
09/15 09:05 CET - Breaking news - Standard Edition Head Start open
09/15 18:38 CET - New [En] servers
09/15 08:20 CET - Cannot run retail copy of the game [RESOLVED]
09/17 14:45 CET - All systems online
09/18 09:30 CET - New account, can't log in [RESOLVED]
09/19 13:00 CET - Karak Azgal scenarios not launching
09/19 13:20 CET - Servers back online
09/14 20:30 CET - Collector's Edition Head Start a success
09/20 20:30 CET - Account Management pages due online on Monday
09/16 19:20 CET - The PSEXBM codes now active
09/18 18:45 CET - Delayed e-mails to Hotmail accounts
09/17 23:30 CET - Launch: what you need to know
09/24 13:00 CET - Server cloning Q&A
09/22 21:30 CET - Cloning on Thursday
09/29 15:00 CEST - Realm WAR pages: delayed

[Wieland]

Dont make the remaining voiceover patch a whole 700MB.
Divide it up into smaller patches so we, with smaller internet speeds, dont have to do a several hour download at once.

[TheDon]

Will the update contain the updated graphics aswell with higher res textures and such?

[Bashur]

I got me some cold chills.

[Peraxus]

Good job :)

Just let me in the game already :P

Btw

After all the mistakes etc... I'm impressed on how much effort you guys are putting into getting the info to us :)

Magnus have a rest m8 your post times don't look like healthy :P

Edit:

One thing that you could change to make it easier to read are the size of the font for the info it's a bit too small.

[Wieland]

Will the update contain the updated graphics aswell with higher res textures and such?

Its only localized voiceovers.

[Seretar]

Will the update contain the updated graphics aswell with higher res textures and such?

I have to say, I fear these were always a myth...

[Badbitz]

Please start using the correct timezone of CEST, not CET.

[smook]

When will acount reg come back online ?
some dumb m8 of mine stil needs to reg his acount

[krighton]

when will the updated textures and updated graphic options be uploaded.....what time today.

[Razorlord]

europe WAR:
Make it so we can valitate our headstart SE earlier then 09:00 AM because it took the email 7 hours for my CE validation . Thank you

[TheDon]

I have to say, I fear these were always a myth...

well it did come from the horses mouth at sometime...believe i saw it in an interview that the way the game looked was not the way it would look at launch. And since the headstart is a part of the launch i thought the update with the updated graphics would be in today.

Cause when u look at the released screenshots from mythic the textures are clearly higher res than the ones we see in the game as of now.

[ZaiRoX]

The last dev post I heard mentioned that they ran into some problems with the high res textures, and that it wasn't any point in implementing them at that time (in beta).

I presume that they are still having some problems, but will add them sometime after launch.

[krighton]

i'm sure we'll get updated graphic textures with the other updates...mythic doesn't tell fibs.

[teknotaz]

well i just load a 50KB patch. is ther more? i thought it said 3.3MB

[Sockerbit]

I try to register my CE code, but the e-mail says my account hasn't been verified. Do I need to register a new account for the head start or something? Cause I used same account for open beta and it worked fine.

[brindy]

The email I get when I try to register my code sends me here:
http://www.war-europe.com/?error=5x06

I found a FAQ that says I can change my password here:
http://www.war-europe.com/#/lostid/?lang=en

But that URL does nothing. Is this because "Account registration" is down? If so, will it be coming back up in time for the head start?

Thanks in advance.

[Multani]

I can't login at all to even patch. My game account shows my head start but i can't even login.

[Nyolin]

Thx for really nice & usefull info. GJ Magnus .. as some1 else said : these post-time doesn't look healthy .. hopefully U will get a rest soon :P

[Thee]

Thanks a ton, Magnus. This thread REALLY rocks. I am looking forward to getting back to it and reading up on the latest and greatest from you guys.

Keep up the good work!

[pzykozis]

Servers are up!

[Jaglavak]

My signature says it all.

[Grazkurr]

Congratulations on the headstart launch Magnus (and the rest of GOA ofcourse)!

That, and you guys seem to have improved on keeping us informed about what is going on. Keep up the good work.

[NancyJames]

How do we claim our CE items? My codes have been validated

[Rauko]

congratutlations GOA on what seems a succesfull launch

[Mecka]

My signature says it all.
GOA-faith-o-meter during beta launch:
0 ||-|--------------------|| 100
GOA-faith-o-meter since MagnusK stepped up to the plate:
0 ||------------------|---|| 100

I must agree. After a bad OB launch, GOA has stopped fooling around and is now delivering the goods. MagnusK is giving lots of updated information, and things are working out.

Kudos GOA!

[NancyJames]

I think we spoke too soon - Burlock just bounced us all off (at least the greenskins anyway)

[Magnus_GOA]

I'm in! :D

The email I get when I try to register my code sends me here:
http://www.war-europe.com/?error=5x06

I found a FAQ that says I can change my password here:
http://www.war-europe.com/#/lostid/?lang=en

But that URL does nothing. Is this because "Account registration" is down? If so, will it be coming back up in time for the head start?

Thanks in advance.
Yes, we brought down the account registration platform and password reset function as a precaution after the server failures from last week. Things have worked quite well now though and we'll bring them back online as soon we feel comfortable doing so. I don't have an ETA on this as of now though.


-Magnus

[brindy]

I'm in! :D


Yes, we brought down the account registration platform and password reset function as a precaution after the server failures from last week. Things have worked quite well now though and we'll bring them back online as soon we feel comfortable doing so. I don't have an ETA on this as of now though.


-Magnus

OK, thanks for the update. :)

Guess I'll just have to wait ... :cool:

[badmicke]

when i enter my codes and press validate i get an email that says "A license is required" help please.

[skribb]

I can't login to the patcher even though my headstart and bonus items codes were successfully authorised. What do I do?

EDIT: I get a "license is required" from the bonus item code. Hmm.

[Cleofis]

Any info on why i'm constantly CTDing now.

[Shike]

How do we CEcustomers know which faces are CE-faces? :confused:

[Komma]

WHY does EU get to start before us. Thats crap!!!!

Im just kidding of corse. Have fun guys. Just 3 more hours for us. Let the WAR begin!!!

[Jaglavak]

I must agree. After a bad OB launch, GOA has stopped fooling around and is now delivering the goods. MagnusK is giving lots of updated information, and things are working out.

Kudos GOA!
Or rather, Kudos MagnusK. ;)

[Pearl]

Aaargh it still aint working. Sorry for the outburst but after yesterdays patch (Sat 18th) it still wont let me get past the "loading" screen after putting in my activated user/pass/patch. It just crashes back to the desktop, it all worked soooo fine before that patch and i was praying that a patch before the headstart would fix it (i have a CE account).

Updated all the usual directx, nvidia 7600 gt, sound drivers, windows xp still no luck. What was it they changed in that patch? Tried it on 2 other different specced machines still crashes at the same point could it be something to do with my account that went wrong after the patch installed, or is it a router issue (whats ports do i need to open?) again this only happened after yesterdays patch.

Please help, sitting here knowing everyone is playing the headstart is killing me (happy for them though).

[Komma]

Or rather, Kudos MagnusK. ;)

Prolly should thanks Mark as well. Im sure he....encouraged....them to do better.

[Jaglavak]

Prolly should thanks Mark as well. Im sure he....encouraged....them to do better.
Of course. But I think MagnusK had it in him right from the start. Its just a matter of putting the right man on the job. ;)

[Ravenwing]

Anyone else having trouble logging into the patcher? It's not accepting my account atm, tried at least 20 times.

[Chibito]

Anyone else having trouble logging into the patcher? It's not accepting my account atm, tried at least 20 times.Same problem here, also earlier I validated all my codes, then got an error email saying it failed, I tried again and it said the codes aren't valid! What?! Here's the email:

Greetings,

Your code hasn't been registered. Click here to view the reason.

The login you used is: ???
The code you used is: ???

Please check your login, password and code carefully before doing another attempt.

The WAR Team

To log onto the portal, please visit Warhammer® Online: Age of Reckoning™ - Europe
General User Conditions and Code of Conduct

If I try to login into patcher it gives good old Authentication failed error as well. Click here to view the reason brings up Authentication failed too btw.

[VonDoom]

Sooo, since the login and registration is offline how will people with the SE Headstart be able to type in their codes? :confused:

[Chibito]

Sooo, since the login and registration is offline how will people with the SE Headstart be able to type in their codes? :confused:

You won't be anyways until tomorrow, but I got the CE. :( Please nice GOA workers?

[Thehivetyran]

Sooo, since the login and registration is offline how will people with the SE Headstart be able to type in their codes? :confused:

SE headstart people enter their codes tomorrow, when they start their headstart (in which case the services needed will come back online)

[Chibito]

SE headstart people enter their codes tomorrow, when they start their headstart (in which case the services needed will come back online)
What about me. :( I'm not a SE headstarter, I was supposed to get in some time ago.

[Goines]

also having a small issue with validating my head start and bonus item code. i get the same email as above, and when i click the link to see what went wrong it tells me, "Your account is not yet verified, please check your inbox".

Also, I tried with two versions of my code, because there was a letter I was unsufe of. and I got the same email, so not a problem with the code itself, but my account.

This is the same account I used for Open Beta.

[VonDoom]

Yeah i know :-P But i was just wondering since last time the registration was unabled it was for 2-3 days -.- i hope that doesn't repeat itself :rolleyes:

[nero99]

when will the updated textures and updated graphic options be uploaded.....what time today.

There is no graphics update, the graphics you see in game are retail graphics.

[Chibito]

also having a small issue with validating my head start and bonus item code. i get the same email as above, and when i click the link to see what went wrong it tells me, "Your account is not yet verified, please check your inbox".

Also, I tried with two versions of my code, because there was a letter I was unsufe of. and I got the same email, so not a problem with the code itself, but my account.

This is the same account I used for Open Beta.More probably the site, I was also in OB and all worked fine until today. Can someone please give us some light on this? :confused:

[Kharngor]

If you have any opinions or pointers regarding the structure, layout or the content of this thread, any suggestions are welcomed here.


-Magnus


Looks good to me. Keep up the good work Magnus!

This is a once in a lifetime chance to rise to fame and fortune so bust your butt off and deliver. Your efforts will be noted. ;)

Thus said and seeing WAR is finally up and running for real, i'm looking forward to having you around as our CM for a long time to come.


Cheers,

Kharngor



P.S.: Next task starting 01/10/2008 is to get rid of that flash mess lol. :mrgreen:

[CardinalSINS]

I am getting the same email.

I use my OB account and I get a email returned saying my account is not yet variefied.


Starting the frustration all over again

[Chibito]

Pre-launch updates
CE Head Start key authentication: OnlineNo it's not. :[ Please? I don't want to get angry and offensive but to me it looks like a new Open Beta, okay, overall this was a success but from my personal viewpoint this is the same thing, not getting in, problems with the website, nobody responding.

[lmok]

people that get the "account is not yet verified" make sure you type the exact same e-mail and password of the account you registered.

[wicedark]

how do i get my bonus in game

[Chibito]

people that get the "account is not yet verified" make sure you type the exact same e-mail and password of the account you registered.I would but the website is not accepting my keys anymore, says they're not valid.

EDIT: It worked with a different email apparently, with the same it said not valid but it went through this time, thanks! Nvm check new post.

[Starman]

Aaargh it still aint working. Sorry for the outburst but after yesterdays patch (Sat 18th) it still wont let me get past the "loading" screen after putting in my activated user/pass/patch. It just crashes back to the desktop, it all worked soooo fine before that patch and i was praying that a patch before the headstart would fix it (i have a CE account).

Ran a full file check?

[Jhonen]

Does anyone know if you have to make the subscription payment before playing in the head start program?

[Chibito]

Does anyone know if you have to make the subscription payment before playing in the head start program?Why would you anyways?

Eh, it didn't work after all, still can't log in to the Patcher, just no error email this time. So what's wrong this time?

[nmurrells]

where are our in game bonuses

[dogmanstar]

Aaargh it still aint working. Sorry for the outburst but after yesterdays patch (Sat 18th) it still wont let me get past the "loading" screen after putting in my activated user/pass/patch. It just crashes back to the desktop, it all worked soooo fine before that patch and i was praying that a patch before the headstart would fix it (i have a CE account).

Updated all the usual directx, nvidia 7600 gt, sound drivers, windows xp still no luck. What was it they changed in that patch? Tried it on 2 other different specced machines still crashes at the same point could it be something to do with my account that went wrong after the patch installed, or is it a router issue (whats ports do i need to open?) again this only happened after yesterdays patch.

Please help, sitting here knowing everyone is playing the headstart is killing me (happy for them though).

Thats a question for Mythic not goa. Best to try it in the tech forum.

[Chibito]

where are our in game bonuses

You'll get them at launch.

Gawd! The email arrived after all! GOA?! Please respond!

[Jhonen]

Why would you anyways?

Eh, it didn't work after all, still can't log in to the Patcher, just no error email this time. So what's wrong this time?

Well I figured you would need to considering technically we will be playing the full version of the game. I can see it going either way.

[Falesh]

I've been loggin in but when I do something, like talk or click on an NPC, nothing happens. It seems like a lag issue but I have no problem connecting to the servers or making characters. I have the same issue on all servers. I'm doing a full reinstall of the game just in case but it's a wierd problem. :/

[Goines]

"Certain components could not be activated because they are incompatible with your account. We would like to advise you that those keys can be used to activate products on another account."

Anyway know what this means?

[Falesh]

I've just found that everything works when I log into an italian server, but it still doesn't work on my english server, Karak Azgal. I guess my internet connection to that one is bust.

[Archon83]

GJ GoA, seems like ppl is having fun ingame now. (my m8s dont bother responding their phones or msn) lol :cool:.

[Chibito]

GJ GoA, seems like ppl is having fun ingame now. (my m8s dont bother responding their phones or msn) lol :cool:.You skipped my posts didn't you

[DeafJimmy]

Anyone know when SE can put they´re keys in?

[Chibito]

Anyone know when SE can put they´re keys in?Tomorrow.

Anyone please help on my (And lmok's) problem! GOA. Please reply, you don't have time to even one minute check on the forums to assure everything's going smoothly? As long as most people get in everything is fine?

[Girseo]

Well, headstart running (even before US is able to play ^^), codes activated, got my mails from WAR, and we get even 7 days free playing :s someone /poke me!!! I'm I dreaming?!?!

Way to go GOA thanks :p

[Kame]

Ok so us US guys dont have a dev answering our posts so Im gonna jump in your forum. We've been getting "authentaction" errors when trying to log in to patch. Are they down? Others have been discovering that codes sold to them from Gamestop are not valid. If its not to much trouble can you provide some info? Thanks!

[Chibito]

Well, headstart running (even before US is able to play ^^), codes activated, got my mails from WAR, and we get even 7 days free playing :s someone /poke me!!! I'm I dreaming?!?!

Way to go GOA thanks :pWhy does everyone pass my replies. :0

Kame, we technically have someone answering but nobody has answered yet. Also I have no idea what's going on, I have as much problems as you do. Also I don't have GameStop codes.

[Kame]

Why does everyone pass my replies. :0

Kame, we technically have someone answering but nobody has answered yet. Also I have no idea what's going on, I have as much problems as you do. Also I don't have GameStop codes.

lol well at least we in the same boat....Imma go make some more coffee and caffinate so that the suspense drives me nuts...lol.

[Popov147]

The server queueing system needs looking at sooner rather than later, 1 hour 38 minutes for a destruction player to log in on 8 peaks is insane (mere 20 mins for order)

[Dustandpolos]

Clearly the vast majority of people are doing fine. No-one here can tell you anything about your individual problem; what reply are you expecting? Similarly this is not the only fansite and MagnusK presummably has a lot to do today besides running tech support for every individual case.

I really hope your problem sorts itself out and you get in asap, but if you don't it doesn't alter the fact that GoA's launch has been overwhlemingly successful, at first impressions, and their customer relation credibility has taken a serious step back towards full recovery.

Good job GoA! Like other people who expressed doubt after the OB debacle, I am now prepared to eat my words.

[philnoob]

with me having the Standard edition, i cannot reg key and play until tomorrow????

[AbaddonUK]

with me having the Standard edition, i cannot reg key and play until tomorrow????

Yes, for the 900th time, read the forums or www.war-europe.com jeeze.

[Mercuryae]

Bit confusing email from the EA Store when they send me the codes today:

"The Live Head Start is currently scheduled to start 00.00AM GMT on September 15th...."

I guess its a typo and it has to be 9.00 AM GMT?

[Chibito]

The server queueing system needs looking at sooner rather than later, 1 hour 38 minutes for a destruction player to log in on 8 peaks is insane (mere 20 mins for order)Wasn't that realm one of those unofficial Russian/Danish/Whateverian realms? Anyways, you sure it's just not overly filled with people? I think the difference is because there might be a limit to how many players in the same side can be in the game, but if you meant the weird estimated times I'm with you, I waited 30 mins in the OB all the time it said under 1 min left. That sucked.

Dustandpolos, you have a point, this has been overall a success, but there's some problems with the website, most probably having to do with the authentication thing that would be turned on "whenever GOA feels comfortable doing it".

[Thrandin]

Game is smooth as silk, playing beautifully! Well done GOA!
Cheers!

[Tyrhem]

Now if you just raise the server cap above 3 people. Then I might be able to play without waiting 2 hours every time

I really really hope they are going to fix this waiting. I mean we are trying to play a MMO here and I can't even log in when I want. After the servers opened I waited 90 minutes to play, I played for 40 minutes then I went for dinner. When I come back I have disconnected for being afk to long. Now I have to wait another 90 ***** minutes just to play! Can somebody please tell me how high the server caps are and when do you think we can play without waiting?

GOA you are not trying really hard for me to respect you. I kind of liked you yesterday for giving us 7 days of free playing, which are only fair. But when I woke up this morning I had a hell of a time with my codes. I had to try like a million times just to get my codes activated and after that came the waiting.

But anyway, at GOA there are probably things going on that we players don't understand. But can you explain to me why the server caps are so low

[Waaaghinator]

So, just an opinion, but giving 2 different times for head start is pretty lame. I was unaware of the difference in boxes, no one at the game store said anything, and really I think it's a bad decision. I ONLY bought the pre-orders (2 boxes) for the head start, and I come to find out there are players playing the game before me.

I imagine that some people are going to post that the CE customers payed more so they deserve it. I don't agree, if they didn't make the CE box come with material worth the additional expense it obviously was a pretty horrible CE box.

My biggest complaint is on the open RvR server, unless this server doesn't come live until everyone has the same option to start on it, what the hell is the point? I don't mind getting gangked, but why would I want to deal with people 20+ levels above me at the start of the game???

Bad, Bad, Bad Idea.

[Gabby]

Gratz GOA for a succesful launch. After OB blunder, we expected the worst.

However i would like to ask, Does the EU get a leaderboard like the US servers? with a server list and status list etc.

Or is EU neglected agian?

[matzy]

Im not sure what people are complaining about. Anyone that did even an ounce of research before buying WAR knew that there was to be 2 x headstarts - CE first and SE second.

[Saevio]

But anyway, at GOA there are probably things going on that we players don't understand. But can you explain to me why the server caps are so low


I'll have a stab at it:

At release, every player that signs in enters the starting area. This means that only one part of the structure is stressed.

If you search around, you'll find somewhere where they said that the caps will be successively raised as more and more people make it out of the starting zones and into tier2.

This is in order to combat having everybody in but complaining about lag and crashes instead. Patience, young grasshopper.

[Tyrhem]

I'll have a stab at it:

At release, every player that signs in enters the starting area. This means that only one part of the structure is stressed.

If you search around, you'll find somewhere where they said that the caps will be successively raised as more and more people make it out of the starting zones and into tier2.

This is in order to combat having everybody in but complaining about lag and crashes instead. Patience, young grasshopper.

So in other words, CE pre-orders have to wait to play. And when the whole CE pre-orders are in Tier 2 the SE pre-orders come in. So we still have to wait? We have a great headstart, I really really hope the cap will be high enough at launch.

[Mehuge]

@MagnusUK

Please can GOA look at server queue times, they are ridiculous at the moment, some are ~1h30m - which after a client crash, makes for not very happy campers.

Also, where do I go to file an official support query?

[Chibito]

Well, I finally got in, I don't know what did it but oh well, I hope the rest (If there are any anymore) will get in too. Well, judging by the queue complaints I'm not sure if I'll actually get IN but I got to log in, that's progress.

And Matzy has a good point.

[Girseo]

Originally Posted by nmurrells
where are our in game bonuses

[quote=Chibito;1497387]You'll get them at launch.



If you check your mail in-game you will find 1 little present or 2 ^^
:rolleyes:

[Aelfhere]

What i find worrisome is that after waiting +1h30 to get in (also Karak eight peaks) is I only have to wait 3sec to get booted out again...:(

[MrPing1000]

When will the login on the website be back up?

The email address my beta account is linked to I can no longer access (changed internet providers on tuesday).

If I put in my se codes I presume the emails sent will contain links or ingame codes? Or will I be ok?

[Narok]

Jeez plain bad luck for me. Me and my GF both have CE-headstart codes, however I had accidentally registered her code on my account as boxes mixed. Well I then just registered her code back to her account and used mine, BUT!!

Now my code ain't working at all! :( real bad luck. I was already in game doing characters and a sec away from playing when I started messing up with the darn accounts. Really waited for this night :(

It keeps saying "authentication failed, please check password and username. They are correct.

[Sockerbit]

So exactly how will I be able to re-verify my account? It's was unverified after beta closed. Please this is getting seriously annoying.

[Fubzter]

Will server caps be raised cuz the server im me and my m8s is on alrdy has long ques and we have friends joining us tomorrow and on the 18th


tbh launching this few servers at Headstart seems like a huge mistake

[Sincx]

It is annoying the living snot out of me.

Eight Peaks was just fine but alreayd after few minutes it got filled....

Now opening my tome of knowledge gave me a CTD...already waited 1.5 hour to get in after a crash of my PC which was my bad but now this...and again 1.5 hour..

:lol:...no not funny

[iceberg]

anyone else sees the login box disabled in the war-europe website? I am a bit disapointed with the last moment inadequate handling of simple issues such as registration...

[Pigvomit]

Nice idea of this thread :)

Ok would it be possible to update us players on what is being done about getting disconnected from the game when you have been waiting in a queue to play for 1hr 30mins only then to have to start the whole process again ?

I have had zero play time just 3hrs wait in total to get in and then get disconnected when my queue finally let me in, the server cap could be increased i understand that and are there any plans to do it today ?

Thanks in advance

[7thKeeper]

It is annoying the living snot out of me.

Eight Peaks was just fine but alreayd after few minutes it got filled....

Now opening my tome of knowledge gave me a CTD...already waited 1.5 hour to get in after a crash of my PC which was my bad but now this...and again 1.5 hour..

:lol:...no not funny

Was going to roll on Eight Peaks, but the first time I logged in and saw the wait I'd have to go on Dest, I decided to go for Axe Bite Pass instead.

[Widz]

http://www.war-europe.com/#/registration/?lang=en
Use that to access registration.

[pyscotoad]

*Edited for non-constructive content*

[Magnus_GOA]

Just posting some updates from the Original Post (http://www.warhammeralliance.com/forums/showthread.php?p=1495422#post1495422), reminding you to check back to it every now and then.


09/14 20:00 CET - Unable to create new character
Some players have been unable to create a new character and are constantly being prompted that the name they have entered is a duplicate name. We are looking into this but as of now, we have no real solution or an ETA on this issue.

I've seen players who has been able to create new characters eventually by simply keep trying. Persistence is not futile.


09/14 18:55 CET - Standard Edition Head Start schedule


Standard Edition Head Start access codes can be validated at 9am, Monday
Standard Edition Head Start game server access will be given as soon as the codes has been confirmed.

The Collector's Edition Head Start access and bonus item code validation has, overall, been a pretty smooth operation. There is no denial that numerous players had problems entering their codes (will try to add a Q&A about this later) but the servers hold up fine. Access codes were confirmed within seconds for some users and within some 20 minutes for others. Bonus item code confirmations were purposefully given a lower priority in able to streamline the more important access code confirmation and were, as expected, taking longer time. I've seen response times varying from a few minutes to a few hours.

Whereas today's experiences are very heartening, there's certainly the chance of longer waiting times tomorrow, as there are simply more Head Start access codes out there than there was ever Collector's Edition codes. Some delay between validating codes and having them confirmed by e-mail is to be expected.


09/14 20:30 CET - Collector's Edition Head Start a success
Since we opened the gates of WAR this afternoon, we've seen a steady population waging WAR on our servers. Although some users had difficulties verifying their codes and a few other minor issues have been seen, this day has overall been a success and the measure of relief and joy in the GOA offices is quite tangible.

Although some servers have had queues running to up to an hour, there hasn't really been a need to open new servers yet. One French Open RvR server - Hellebron - was opened a couple of hours ago and after some initial display problem it is now alive and well.


09/14 21:00 CET - the Customer Service teams
Our Customer Service teams have had a mixed success. Whereas I've heard from several players that the Customer Service Representatives (CSR's) are a great bunch of people - which I can vouch for myself - they've been struggling to make the tools work their way. They, too, are influenced by our stressed mail server and response times haven't been anything what we've hoped for. We're working hard to resolve these last technical hinderances and allow our Customer Service teams to work at full capacity. Another common challenge for the CSR's is that it's very hard to get a hold of people in-game. The reason for this is more difficult to find a resolution for though; people are so immersed in WAR, they are simply not responding to our calls...


WAAAAGH!!

-Magnus

[Stop It]

Just posting some updates from the Original Post (http://www.warhammeralliance.com/forums/showthread.php?p=1495422#post1495422), reminding you to check back to it every now and then.

If you're still here, could you confirm that server caps have been raised for the CE people? I've had reports that some server queues have been demolished, so, if correct, good job! :)

[Lonesamurai]

Great Job with the CE validations, I added both keys at 9am this morning, got both emails within half an hour (not to bothered about the timing as the game didn't go live til the afternoon) and when I logged in, had the bonus items sat in the mailbox waiting for me...

Good job so far GOA, looking really good for release!

[Vepo]

Hey MagnusK,

Like others have displayed interested in, the server cap! You mention that GOA is aware of the queues being up to an hour; however there is no information or news about how to is being resolved.

Was there no plan like the US, where if they show the need too, they would increase the population cap of servers?

So will the population cap being increased from tomorrow morning. As i'm sure GOA is aware of how many people have pre-ordered the SE version. Leaving the population cap as it currently is, will only keep the queues at 1 hour, but starting from 9am tomorrow they will be increased to 2 to 3 hour queues with the large amount of players entering WAR.

GOA did a great job with the registeration phase of the CE Head start and I hope it will be the same for the SE Head start, but I really would like to see GOA combat the queue problem as soon as possible.

[Mor]

09/14 18:55 CET - Standard Edition Head Start schedule


Standard Edition Head Start access codes can be validated at 9am, Monday
Standard Edition Head Start game server access will be given as soon as the codes has been confirmed.

The Collector's Edition Head Start access and bonus item code validation has, overall, been a pretty smooth operation. There is no denial that numerous players had problems entering their codes (will try to add a Q&A about this later) but the servers hold up fine. Access codes were confirmed within seconds for some users and within some 20 minutes for others. Bonus item code confirmations were purposefully given a lower priority in able to streamline the more important access code confirmation and were, as expected, taking longer time. I've seen response times varying from a few minutes to a few hours.

Whereas today's experiences are very heartening, there's certainly the chance of longer waiting times tomorrow, as there are simply more Head Start access codes out there than there was ever Collector's Edition codes. Some delay between validating codes and having them confirmed by e-mail is to be expected.


I would like to know why did I registered my codes at around 14pm, and it's 20.30pm now and I still haven't received any confirmation email. I tried validating the key again with a different email, and still no answer. Even tried to login in the game several times, but unsuccessfull. And yes, it's a CE EU code, and it starts with PCEA01, and yes, I used this account for Open Beta.

I use a gmail account.

[Stardawn]

09/14 21:00 CET - the Customer Service teams
Our Customer Service teams have had a mixed success. Whereas I've heard from several players that the Customer Service Representatives (CSR's) are a great bunch of people - which I can vouch for myself - they've been struggling to make the tools work their way. They, too, are influenced by our stressed mail server and response times haven't been anything what we've hoped for. We're working hard to resolve these last technical hinderances and allow our Customer Service teams to work at full capacity. Another common challenge for the CSR's is that it's very hard to get a hold of people in-game. The reason for this is more difficult to find a resolution for though; people are so immersed in WAR, they are simply not responding to our calls...


I can give you an explanation, having been in that very situation myself : the amount of text going in the default-setting chat window simply made me miss the whisper from the CSR...

[iceberg]

This is (http://vnboards.ign.com/warhammer_online_age_of_reckoning_general_board/b22997/108599710/p1/?79)what the US situation is regarding the server caps.... especially notice this:

"2) As a server approaches cap, we will either raise the cap again or deploy another server of that type. Deployment of a server takes only 30 minutes and our intention is that there are no server queues during the CE/SE period. "

seems like EU getting the short end of the stick one more time... notice the nice server names US has....

[Zilkin]

Are the bonus items only available for one character ?

[Mortuary]

Hey MagnusK,

Like others have displayed interested in, the server cap! You mention that GOA is aware of the queues being up to an hour; however there is no information or news about how to is being resolved.

Was there no plan like the US, where if they show the need too, they would increase the population cap of servers?



My personal theory on this is that they're trying to encourage the CE population to spread out a bit over the servers first before increasing server caps and opening new servers. Some people of course would rather wait an hour to get onto a server of their choice but others will just see one server full and roll alts on a lower population server.

With the big influx tomorrow I'd imagine they'll be quicker to open servers and raise caps as required.

[Mortuary]

Are the bonus items only available for one character ?

No they're available for every new alt you roll from now until eternity.

[Censored]

Although some servers have had queues running to up to an hour, there hasn't really been a need to open new servers yet.

If I have to wait an hour for this MMO I'll be rolling on WotLK

[Zilkin]

No they're available for every new alt you roll from now until eternity.

Awesome. :)

[Whotan]

i have tried to enter my EA codes several times, still no confirmation mail, frist try was just after servers opened at 02.00, still getting the error in heading, and yes, i got the CE EA code, starting with PCEA01, and bonus code starting with PCEIR1

[Mor]

i have tried to enter my EA codes several times, still no confirmation mail, frist try was just after servers opened at 02.00, still getting the error in heading, and yes, i got the CE EA code, starting with PCEA01, and bonus code starting with PCEIR1

Same here...

[Svartmetall]

posting from work

To the people asking where are their items - check a mailbox (they look like a small stone obelisk with blue glowy envelope above it, the first one I saw was in the Chaos encampment down the hill from the Chaos starter area) in-game and you'll find two letters for you, each with a nice purple item attached :D

[matzy]

lol ... people soon forget that World of Warcraft was mocked for queuing time problems by their competitors.

[Emmy]

A word of thanks to GOA. I am sure it was a stressful day - I've had a very smooth transition into the game and have been enjoying it greatly for most of the day.

[hustlinuguys]

So if you don't have CE you cannot play the game for 2 days or is everyone else still able to play the beta? I am getting an error in the login screen.

[EnixXIII]

So if you don't have CE you cannot play the game for 2 days or is everyone else still able to play the beta? I am getting an error in the login screen.

The beta had ended yesterday for all editions, CE got to play the games head start today while SE versions play tommorow at 9am!

[Iradurodi]

lol ... people soon forget that World of Warcraft was mocked for queuing time problems by their competitors.

Haha you mean when EQ2 released an advert saying "Why play WOW ..... World of Waiting when you can play EQ2"

[Storak]

09/14 20:30 CET - Collector's Edition Head Start a success
Since we opened the gates of WAR this afternoon, we've seen a steady population waging WAR on our servers. Although some users had difficulties verifying their codes and a few other minor issues have been seen, this day has overall been a success and the measure of relief and joy in the GOA offices is quite tangible.


sorry, guys, but this one was the easy part.

just less than 50000 players, all of them being registered already. i d wait with the champagne..

[Cabalist]

:EDIT: It's reappeared now, crisis averted.

I have only just got on to register my CE code today, and when i go to the code page there is no submit button, is anyone else having this problem?

[KalZakath]

:EDIT: It's reappeared now, crisis averted.

I have only just got on to register my CE code today, and when i go to the code page there is no submit button, is anyone else having this problem?

The Validate button appears once all the fields are completed - have you entered all the details and double-checked them?

[Lawe13]

On the WAR Europe site, the box at the top left where you used to log in isn't loading. I can't enter any information, or log in. Anyone else having this problem and will this affect me entering my Headstart code for SE come the morning?

[Gil]

On the WAR Europe site, the box at the top left where you used to log in isn't loading. I can't enter any information, or log in. Anyone else having this problem and will this affect me entering my Headstart code for SE come the morning?

Nope, you dont need to be logged in to enter the code(s). Just click on the CODE tab on the left side and fill out the blanks in the popup window, then click VALIDATE

[Karnifex]

So, wait. Standard Edition Headstart starts MONDAY the 15th? Instead of TUESDAY the 16th?

[Danita]

For EU customers it does yes

[Reksaw]

Do you enter the code for ingame items on www.war-europe.com or trade them to some npc merchant ingame?

[Karnifex]

For EU customers it does yes
But not the US Edition?

[iceberg]

I believe because of the time difference between europe and US, the EU starts a few hours earlier.

[Karnifex]

Well, according to the most recent update, Standard Edition can validate their codes at 9AM tomorrow, and as soon as they're confirmed, they can play. I'm a US player, and the Herald says SE Headstart is the 16th - I just wanted to know if the EU SE Headstart is going to be along with the US'.

[Lawe13]

The EU and US are different times for SE.

EU can validate their SE codes tomorrow (15th) at 9am and join the game straight away.

US can already validate their codes, and will be able to login on the 16th.

[Karnifex]

Aw. Lame. Looks like the EU has one up on us for that.

[Otani]

Aw. Lame. Looks like the EU has one up on us for that.

Since normally we're the ones that always have to wait, I think it's fair to say the least.

CE headstart-launch went great, lets see how tomorrow goes.

[Toshiro]

Very good job so far GOA

[agga66]

Yup a few guildies went in 2day and were very impressed with the way it went smooth np's at all lets hope it goes well for the rest of us peasants who wouldn't shell out £70!!After the account registration fiasco I was fuming:mad: but the game more than did enough to make me forget absolutly fantastic made a few different toons so I could finalize my choice for EA omg they are all kick !!! pure dilema Greenskins are just the dogs undercarrage though so think Black Orc for starters!!
Any newes on whether the axed classes will make a reappearance Choppa???

[Wodge]

Unfortunately, i'm one of those people who shelled out £70 (or well do when hmv has them in, or if they have them in that is).

I'm just wondering Mr MagnusK (or is that just Mr K?) what happens if the store you pre-order from has run out of the pre-order packs, but is still taking pre-orders. The store in question is the aforementioned HMV (UK) and i've been seeing a lot of forum posts basicly asking "if i don't have pre-order pack, how do i get into the head-start program, and will I even get my CE?" and there doesn't seem to be any definative answers about.

I did ask on only-war.com when they had a Q&A with a chap called IainC, about the hmv pre-order situation, and even after the thread got heavily admin'd (getting a bit off-topic) my enquiry remained, and yet still no definitive answer. Thread is at http://www.only-war.com/phpBB2/viewtopic.php?t=26834.

If im honest, the only thing i'd do in the headstart is get my characters ready, so i claim my characters name until my guild (currently eq2) has sorted themselves out, and besides, Spore is so damn addictive, heh :D

But the fact remains, there's no clarity in what'll happen to the people who paid their £10 deposit at HMV and didn't recieve their pre-order packs. Any info at all on this would be greatly appreciated.

Sorry for going off-topic a bit... well... alot, but a chap requires answers!

[Svartmetall]

...whether the axed classes will make a reappearance Choppa???

Oh Gork. Let it be so.

[Pavi]

You'll get them at launch.

Gawd! The email arrived after all! GOA?! Please respond!

In the OB they were in the in game mailbox. ^_^

[moocher]

What happens if you already put your code in along with the beta access code a while back will it affect anything?

[derath]

Is the normal SE launch validation up yet? im getting "code is not valid" or something.. here its 9:25

[Thrud]

Is the normal SE launch validation up yet? im getting "code is not valid" or something.. here its 9:25

It's not 9:00 AM CET yet...

About 40 minutes to wait!

WAAARRRGGGHHH!!!

[moocher]

Is the normal SE launch validation up yet? im getting "code is not valid" or something.. here its 9:25

I think its 9AM EDT, so depending on where you are you'd have to convert it
thats 9PM Perth, Australian time.

[Reksaw]

yeah, but you dont live in central europe either. it's still 8:19

[matzy]

appears to have not started yet

[moocher]

It's not 9:00 AM CET yet...

About 40 minutes to wait!

WAAARRRGGGHHH!!!

Is that for Europe servers, or US/Oceanic or both?

[Zensunni]

Although some servers have had queues running to up to an hour, there hasn't really been a need to open new servers yet. One French Open RvR server - Hellebron - was opened a couple of hours ago and after some initial display problem it is now alive and well.

Can you clarify this for me, as it seems to be brushing aside a valid concern without giving any apologies to those that have been affected by overly long queues.

As I said in another post, I've played many MMOs over the years, at least five of which at launch, and *never* have I experienced a login queue of more than a couple of minutes. It seems to me that queues of an hour and more (according to some posts I've seen) should be reason enough to open additional capacity immediately.

An hour long queue is a sign of too little capacity of something (login server or servers for a shard) that needs urgent fixing now. Mythic isn't allowing it for the US, why is GOA?

[Thrud]

Is that for Europe servers, or US/Oceanic or both?

9AM for the European Servers. No idea about the others, perhaps you should check the US Forum...:)

[moocher]

9AM for the European Servers. No idea about the others, perhaps you should check the US Forum...:)

Whoops, thanks didnt actually realise there was a US Herald section.

[KingOz]

I done a quick search and couldn't find an answer.

Here in South Africa our copies of WAR have been delayed until the 24th :( . We do however have a client and Head Start key. So what I was hoping someone would be able to tell me is, when do the Head Start keys become invalid. Thank's in advance.

[Xeraxus]

Most of the queue problems seem to stem from the fact that people are trying to create characters on servers that are full. Of course there's a queue on full servers. I've seen people wait in queue of over 200 (Destro), while other servers had Low population just a click's distance away.

[Player Killer]

Most of the queue problems seem to stem from the fact that people are trying to create characters on servers that are full. Of course there's a queue on full servers. I've seen people wait in queue of over 200 (Destro), while other servers had Low population just a click's distance away.

Yes that happens when you have something called '' friends '' ... If they have CE and you don't you will Queue for 3 hours to play with them? Sounds like fun...

[chninkel]

Monday, 9:03 AM

I try to validate my SE headstart key and I'm getting message "Key is not valid"

Ordered via direct2drive.co.uk.
The key starts with PSEA0M

[Jackoho]

I get "Key is not valid." too. I assume they just haven't opened SE registration yet. Oh well, off to school I go.

[philnoob]

its been delayed to 1400 cet

[Xyuleos]

Monday, 9:03 AM

I try to validate my SE headstart key and I'm getting message "Key is not valid"

Ordered via direct2drive.co.uk.
The key starts with PSEA0M

Exactly same thing here.

[Djini]

Me 2, c'mon GOA drink some coffee and get with the program;)

[Thrud]

It's 9:04 and I can't enter my key !!!1111!!1111!!! I waited up the last 36 hours pressing F5 !!!

Hehe j/k I'm sure it will be up as soon as the GOA server hamster has finished eating it's morning croissant :D

[NotMeLol]

Woot, Woot! im on! see you ingame guys!

[SwedishChaos]

Key invalid? you guys don't wanna mess this up aswell, do you? Because then im really really not going to be happy about GOA. Not at all. :o

[matzy]

well, the code section of the website has changed in the last 10 mins. It was referring to the fact that SE customers had to wait until 9am, but that bit has been taken off. Guessing it wont be too long. Hope its within the next 20 mins else Im off to work lol

[lochness]

I try to validate my SE headstart key and I'm getting message "Key is not valid"

I did get my game from http://eastore.ea.com/
Hope they open it realy soon...

[HoloRob]

Just wait for a news entry.

[philnoob]

news entry is up, my key is still invalid, im copy/pasting it fromemail

:(

[Peligroso]

news entry is up but system says key is not valid...

[inkursion]

Guys having issues with Standard-Edition codes:

Change the standard 'PSEA0N' prefix to 'PCEA0N'.

Works fine then.

Awaiting validation!

[HeroXx]

The news entry is up saying we can access the servers but we cannot get past the validation point.

[Aziraphael]

me too...:(

[Atras]

This key is not valid. WTF?

[Ernesto]

The key validations first step seems hardcoded in the flash code - If you enter PSEA0M you will get "Key is invalid" but if you change the A to a G, like in the item code (PSEG0M), it will process the code - Won't work of course but still! - Will cause some trouble for people who have the flash files cached I think, because I think they will have to update them.

The text on the code registration page changed at 8:45CET though, removing some of the text, but the flash files behind it remain the same.

[QBKillah]

lots of people getting key not valid

[Metharin]

Guys having issues with Standard-Edition codes:

Change the standard 'PSEA0N' prefix to 'PCEA0N'.

Works fine then.

Awaiting validation!

Confirmed this works. Had the same problem.

[Doku]

key not valid....:(

[inkursion]

Guys having issues with Standard-Edition codes:

Change the standard 'PSEA0N' prefix to 'PCEA0N'.

Works fine then.

Awaiting validation!

..10chars..

[Xyuleos]

Just entered mine again (now that there is a news entry) and still says not valid...

This is not good.

*Starts to get annoyed with GOA again*

[Aziraphael]

Guys having issues with Standard-Edition codes:

Change the standard 'PSEA0N' prefix to 'PCEA0N'.

Works fine then.

Awaiting validation!

That worked but i wonder if it will valadate..:confused:

[endymon]

d2d - code is not valid.

Incredible !

[Ainia]

Key not valid... Oh good. >.<

Bought from the EA Store, if that helps.

[Djini]

Guys having issues with Standard-Edition codes:

Change the standard 'PSEA0N' prefix to 'PCEA0N'.

Works fine then.

Awaiting validation!

Its official, as of now you're my GOD :D

[Doku]

pretty sure changing the S to a C won't work...

[motd2k]

Incompetence strikes again!!

We LOVE you GOA.

[Xeraxus]

Yes that happens when you have something called '' friends '' ... If they have CE and you don't you will Queue for 3 hours to play with them? Sounds like fun...

I know it's going to be hard for you to swallow, but ... even your CE "friends" can chose servers that are not full on Headstart. Which means you will less likely have to endure queues when you join them later on. Simple, huh?

[Spindlecog]

Monday, 9:03 AM

I try to validate my SE headstart key and I'm getting message "Key is not valid"

Ordered via direct2drive.co.uk.
The key starts with PSEA0M

same here :(

[matzy]

working now - dont go changing the code.

[Ikuu]

Says my key was accepted now, just waiting on the email.

[philnoob]

working now

[Genaa]

Changing the PSE to PCE appears to have worked for me at least - I got a "your code validation request has been registered" message in a little popup. Whether it will actually validate remains to be seen.....

[Khelor]

eastores key just worked after 2 invalid attempts.

[dogmanstar]

key accepted.

nice. worktime now...not so nice.

[lochness]

Guys having issues with Standard-Edition codes:

Change the standard 'PSEA0N' prefix to 'PCEA0N'.

Works fine then.

Awaiting validation!

well... my starts with WARSEA
I did buy the game from EA (GOS's shop)... still get not valid..

[Ernesto]

It works now, your invalid codes that is

[Ainia]

The key validations first step seems hardcoded in the flash code - If you enter PSEA0M you will get "Key is invalid" but if you change the A to a G, like in the item code (PSEG0M), it will process the code - Won't work of course but still! - Will cause some trouble for people who have the flash files cached I think, because I think they will have to update them.

The text on the code registration page changed at 8:45CET though, removing some of the text, but the flash files behind it remain the same.

This worked for me, thanks.

Edit: I entered the code the above way, and went back to the page and entered in the proper way, and it processed.

[cragbold]

First time around I got the 'key not valid' message. So I cleared my cache and the code worked just fine - I hope this helps.

[Rezo]

wroks from 9:15

[chninkel]

Changing the PSE to PCE appears to have worked for me at least - I got a "your code validation request has been registered" message in a little popup. Whether it will actually validate remains to be seen.....


Yea, I got a mail that there were issues

http://www.war-europe.com/?error=6x01
Key is not valid :)

[inkursion]

pretty sure changing the S to a C won't work...

It has for me, and apparently others too!

The only difference is that it identifies your code as a Collector's Edition (PCE) code as opposed to a Standard Edition code (PSE)- none of which seem to be validating or working correctly. My best guess is that their validation system and servers aren't set-up properly to recognise the PSE prefix, but it authenticates and validates the PCE ones.

[SwedishChaos]

Confirmed this works. Had the same problem.

Don't work for me, i have PSEA0M prefix, and when i try you solution is still get same invalid code.:rolleyes:

[KJK]

It worked for me. It seems the first part of the key wasn't hardcoded in the flash file as I thought, because I typed my key when it wasn't working, and without reloading, I clicked on validate and I'm in :D

[AlexyC]

change from A--> G Works thx:p

[Metharin]

Yeah, seems I spoke early. Changing only got me an error mail. Now the standard prefix worked.

Sorry for misinformation! ;)

[Aziraphael]

working now - dont go changing the code.

yep it just gets bounced..:(

[philnoob]

12hours for a confirmation email now?

[Boroko]

Registered both item code and hs code after a few invalid attempts, getting authentication errors for now, gotta wait for the mail I guess. HS worked with PSEA0M prefix.

[Genaa]

re-entered mine using the PSE rather than PCE just in case, but for some reason I cannot get past the patcher login..... I get a failed authentication message and a request to recheck credentials etc.... so........... any ideas for next steps folks or is this 'working as intended' hehe. Do I need to await an email from them activating the registration or suchlike?

[Karael]

re-entered mine using the PSE rather than PCE just in case, but for some reason I cannot get past the patcher login..... I get a failed authentication message and a request to recheck credentials etc.... so........... any ideas for next steps folks or is this 'working as intended' hehe. Do I need to await an email from them activating the registration or suchlike?

Yes, you need to wait.

[SwedishChaos]

ITS ALIVE ITS ALIVE!!:lol:

(its working now for me)

[aresswe112]

Magnusk what if my key starts with PSEG0M.
But it hasnt said my key is invalid and i got the key from Game is sweden.

[Lonni24]

waiting on e-mail now.

[philnoob]

hopefully GOA never get to be part of releasing games ever again, what a bunch of useless tossers

[Xyuleos]

I tried 3 times with Firefox and kept saying key invalid.

(Ordered SE from d2duk - prefix pseaom).

I deleted cookies etc. and tried to use IE and it seemsto have worked. Waiting on email.

[motd2k]

I made the mistake of entering my OB key in the first 5 mins of the form going live, and then waiting 48 hours for the email. I'm not doing that again, i'm spamming this key entry page until I get the damn mail.

[KJK]

2 of my keys (starting with PSEA0M and PSEG0M) work. The third one, starting with PSEXBM, does not.

[Lureei]

Is hotmail still on the spam list?

[kreegah]

I is come to fink dat da registration prosess wiv da e-mail is da most tension filled part of dis game so far...

But I love wot you ladzs ’ave done to da game, WAAAAGH! It’s bloody awesome :D

[Karael]

I made the mistake of entering my OB key in the first 5 mins of the form going live, and then waiting 48 hours for the email. I'm not doing that again, i'm spamming this key entry page until I get the damn mail.

Please don't spam the servers. It is pointless and just increases the time ALL of us have to wait for our keys.

[Ferox]

I made the mistake of entering my OB key in the first 5 mins of the form going live, and then waiting 48 hours for the email. I'm not doing that again, i'm spamming this key entry page until I get the damn mail.

Is this worth doing? Does it make any difference?

[chninkel]

Those of you that got one, did you get confirmation mail or did you just try to login without waiting on mail ?

[lochness]

This make no sense... I did buy the headstart SE from EA (GOA's online shop) and still get not valid key....

[Karael]

Is this worth doing? Does it make any difference?

No, keys are processed in the order they are entered. So, if you spammed the form six times, you would get a mail from your first entry and then 5 others saying you key is in use.

All this does is increase the time it takes to process the keys overall. If lots of people do it then we ALL have to wait MUCH longer for our keys. So just don't....

[KJK]

Those of you that got one, did you get confirmation mail or did you just try to login without waiting on mail ?

I haven't received the mail yet. I tried to login and it didn't let me in.

[KalZakath]

Is this worth doing? Does it make any difference?

I very much doubt the spam is worth it, and only serves to slow down the process for everyone including the spammer :)

[Peligroso]

No, keys are processed in the order they are entered. So, if you spammed the form six times, you would get a mail from your first entry and then 5 others saying you key is in use.

All this does is increase the time it takes to process the keys overall. If lots of people do it then we ALL have to wait MUCH longer for our keys. So just don't....Tbh that can't be true, I entered the code during the first minute it was possible so been waiting for 20+ minutes, while I see people in the other thread reporting that they get the e-mail within 3-4 minutes.

[McDee]

for those who are copy and pasting the HS code. it deoesnt work! it should start PSEA0M and the 0 is a number not a letter even though GOA stated a 0 had a line through it. this is not the case it is definatley a number.

hope this helps

[Korg]

Is hotmail still on the spam list?

I bloody hope not.

[SwedishChaos]

hopefully GOA never get to be part of releasing games ever again, what a bunch of useless tossers

/ agree :eek:

[motd2k]

Yes, I'm afraid with the OB it made a vast difference. People are assuming that GOA had the common sence to use FIFO for the async queue.... bollocks, they didnt... LIFO!

[Lureei]

oops ment that goa was on hotmails spam list

[Ainia]

Waiting on the e-mail now... With OB I had to wait 3 days, lets hope it's a bit quicker this time :)

[McDee]

OB all over again! still no email 20 mins and counting!

[TormDK]

My friend bought the EA Special Edition and has : WARSEA as the first block in his key code.

Your key verifyer says the key is not valid. Has EA dropped by ball on this? Or should he be getting another email from them with a code that works?

[Kalitz]

Is hotmail still on the spam list?
bump :( f

[motd2k]

I spammed it, and i'm now playing.


Greetings xxxxxxxx,

Your CD-Key has been correctly registered. It also gives you access to the following components which have been activated:

http://www.war-europe.com/images/mails/on_en.gifHead Start licence
http://www.war-europe.com/images/mails/on_en.gifHead Start Standard Edition period (15/09/2008 to 24/09/2008 included)

[Quale]

Ack. I'm slightly confused. I ordered from EA store and never got an e-mail with the headstart code, but I did find a code on my EA account along with client download. This code starts with WARSEA.

Upon trying to enter this code, I immediately get a this code is not valid error msg and the site doesn't seem to register anything.

As I am writing this post, a mail comes in and it's from EA store containing headstart codes.. (!) This code does NOT start with WARSEA and upon entering it I immediately get a confirmation dialogue box and 1 minute later, a mail from WAR telling me I can now play.

So I'm not confused anymore and maybe this post which became rather pointless as I wrote it, can help some people clearing up what's what.

Regards,

[Shortcake]

For what it's worth, I don't think you need to wait for the email. I didn't, I just logged in, 10 minutes after entering my two codes. I think the mail server they're using is just a bit slow or bogged down when it recieves many requests. Try logging in anyway, worked for me. o.O

May not work for you, but better than not trying right?

[Korg]

bump :( f

hotmail is fine - woooooooooo

[kreegah]

Just got ma mailz.. Cyaz in there

[nixula]

link to the key page please

[Djini]

Ok I can confirm the 0 in PSEA0M is a number not a letter. EA and GOA why God WHY.... :(

[Kalitz]

hotmail is fine - woooooooooo
Thanks, that's reassuring :) have to wait i guess
waiting for 30min now tho :(

[Peligroso]

Seriously I'm so pissed now... I've been among the first to enter the keys to both beta and now SE but something has to be jinxed with my gmail. GOA must be using some extremely retarded system for validation because it sure as hell can't be activating the accounts in the order they came in. Very upset.

[endymon]

entered my 1st key at 09:15 ... 09:45 no reply.

Entered 5 keys at 09:45 and got one answer immediately.

I'm in !

[Doku]

I'm in.. good luck all :D

[KJK]

Is the exclusive code working for anyone? It accepted my head start and bonus items codes, but not this one :(

[Boroko]

Anyone using an @inbox mail? Better yet, anyone here using @inbox and gotten the mail?

** Nevermind, I just got it, off to the server queue! May Tzeentch grant you patience!

[TheDon]

50 mis of waiting for the mail to arrive...will Goa be handing out mere free play time?!

[Xyuleos]

Recieved my email about 15 mins ago - just created my first two characters.

Good luck to the rest of you guys, hope you get in soon if you haven't yet.

[koffein]

anyone know where to enter the code for ingame material?

[Ainia]

anyone know where to enter the code for ingame material?

Same form.

[aresswe112]

45 min still no email

[indelible]

MagnusK

You have been told time and time again that your customers DO NOT WANT a Flash website. Why do your backwards web development team persist in this? Flash websites are HORRIBLE and BLOATED. They are used by people who are so inept, they can't be arsed to actualy code a decent site.

Mythic and EA can manage it. Why do you force us to suffer so?