[EU Herald] A New Beta Key Validation System

[IainC_Goa]

As a lot of people seem to be a little confused over this I'm going to post up some quick Q&As. If you have other questions then please post them below and I'll try to answer them, please don't post anything else other than questions in this thread so that it's easy to find the important info.

Q: I can't log into the site, I get the 'Authentication servers are offline message'
A: Yes, you do not need to login to the site to use this page. Simply go to here and fill in your details.

Q: Who can use that page?
A: Anyone who already has a beta centre account - this means anyone who created an account to apply for the closed beta or to recieve the newsletter even if they didn't get a closed beta invite. In addition, anyone who created an account on our site yesterday and has received a confirmation email.

Q: I don't have an account yet, when will I be able to use my key?
A: We are bringing a new account centre online, at the moment we have no ETA for this but we will keep you informed via the news.

Q: I put my details in, now what?
A: All you need to do now is to wait for an email from us. This email will either confirm that your validation is complete (in which case you can log in and play) or that there was a problem with your details (in which case you need to go back and resubmit your information).

Q: Why are you doing it this way?
A: To reduce the load on the database server we have an asynchronous system. What this means is that when you put your details in, the system will store it, another system will then check it and confirm the details to you. This means the whole system is much smoother.

Q: How long before the confirmation emails arrive?
A: This will depend but the current turn around seems to vary between 1 and 2 hours, it is possible that some people will be waiting for longer whilst others will get a reply sooner. If you haven't received an email yet, be sure to check your junkmail folders or spam filters.

Q: Is there a difference between the link posted today and the link posted in the news yesterday?
A: No, both are the same system.

Q: When I get the email can I log in immediately and play?
Sadly no, there is a delay before your account is activated. When you get the email you may not be able to patch immediately but as soon as you can patch, you can play, this is normally less than an hour.

Please don't post the same question over and over, there is no point repeating a question, I'll answer it when I can regardless of how many times it's asked, 6 pages of the same thing just makes it harder for me to find the new questions amongst the rest.

[pzykozis]

Interesting, but is there an ETA of emails, cause I got validated about 10 or so minutes after the page went live and I'm still waiting, is there a time for individual or will they be sent out in batches.. etc.

Any sort of timeframe would be appreciated.

[telzek]

So how long should it take to get an email from you? As in i filled in my details as in account name password code etc etc.

Haven't heard squat yet.. thought this would be faster this time around?

[allerie]

do you have any info on how log it takes to get the email ?

[Nargal]

Thanks for the update! one question though. How long are we supposed to wait for our emails?

[hashemg]

Does it matter which page you use? There appears to be two, the old one and the new one, both have the same fields for data entry.

[92male36]

I have a simple question. I registered my beta key as soone as it opened and it went thru. But i still dont have got any email. Do you know how long it will take? cuse i dont want to sit all day again wating for this mail to arrive. //regards

[StonedDuck]

Any sort of ETA at all on the validation emails?
Are we talking minutes/hours or come back tomorrow and check your inbox?

[NancyJames]

Any ETA on those emails? I've been waiting for 2 hours which is beyond any definition of 'a short time' - just a ballpark figure would be good so we can go do other things.

[Ranz III]

Cheers. So close to WAR I can taste it now.

[Anumati]

Can you say anything about how long it will take for that email to arrive?

[Ogur]

Nothing on why no one has gotten one of those mythical emails your stories tell about?

[Reese]

Thank you for the update Ian.

The obvious question is.

How long before the e-mails get sent. we have people that are still waiting 2 hours after getting the accepted message.

[DavidGil]

No news on when the errors preventing people from activating their accounts following registering will be available? I registered yesterday and have been trying since 16:00 CET, today.

The 303 error is what's preventing me from validating the account. The exact message:

Request failed. Please check your internet connection and try again in a few minutes. (code 303)

Edit: It should also be said I have one other account made ages ago. I cannot remember the password for it however and the email is old to retrieve the password (yet still works) and even that doesn't work for me.

I'd enter my beta code on that account if only I knew I'd be able to retrieve my password.

[baggiez]

Upon receiving the e-mail, assuming all is fine and dandy, how long until you can log-in using the game client to begin downloading the patch and then playing.